Workaround when your game hangs in menu during synchronisation

skwasjer · 03-07-10, 10:58 AM

For those that hang at the menu during synchronization, turn of synchronization in the login screen first (click button outlined in red when the countdown starts), then quit the launcher/game.

Then goto:

64-bit:
C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher
32-bit:
C:\Program Files\Ubisoft\Ubisoft Game Launcher

and verify in settings.ini if this is set:

SaveOnline=false

It should be false if you chose to disable in above screenshot, this is just an extra check.

Last, delete the storage folder (this is a cache folder). This folder apparently contains faulty data.

Note: even if you turned off the sync save game feature, the game apparently (and incorrectly) still tries to sync the games (although it does not upload any new ones anymore). If you do not delete the storage folder, the launcher will STILL try download your last uploaded save games (even though the SaveOnline=false) from Ubi's server. I suspect this is why it hangs (if you have later save games locally, they are not in sync). By deleting it, it will no longer do so.

I ended up with my last working local-save fortunately...

bigboywooly · 03-07-10, 11:37 AM

Nice one
Done and done

coasterdigi · 03-07-10, 02:37 PM

Oh my god.

I could kiss you, sir.

gerryo03 · 03-07-10, 03:00 PM

Thank you,

That fixed it!

etheberge · 03-07-10, 03:03 PM

Thanks for this Skwasjer!

TheDarkWraith · 03-08-10, 11:33 AM

Quote:

Originally Posted by skwasjer

turn of synchronization in the login screen first, then quit the launcher/game

ok, how do you do this?

skwasjer · 03-08-10, 03:42 PM

@TheDarkWraith, I've updated first post with extra info how to do that.

Capt.Warner · 03-08-10, 05:27 PM

Where is this store folder?The cache on your speaking about?

skwasjer · 03-08-10, 05:38 PM

If you followed my steps you should see it. It is in the Ubisoft Game Launcher folder.

Ships-R-Us · 03-08-10, 05:52 PM

Quote:

Originally Posted by skwasjer

If you followed my steps you should see it. It is in the Ubisoft Game Launcher folder.

I believe your well thought, easy to understand presentation should be immediately "Stickied" and placed on every page in this forum.....I do not have the game yet but admire your efforts.......

TheDarkWraith · 03-08-10, 05:56 PM

Quote:

Originally Posted by skwasjer

@TheDarkWraith, I've updated first post with extra info how to do that.

thanks

kylania · 03-08-10, 06:10 PM

When people first found this 'disable offline saves' it was discovered that when you turn it back ON for whatever reason it tends to overwrite your local saves. So.. be wary of that maybe happening once their server problems are temporarily fixed.

03-07-10, 10:58 AM	#1
skwasjer The Old Man Join Date: Apr 2007 Location: Netherlands Posts: 1,549 Downloads: 26 Uploads: 3	Workaround when your game hangs in menu during synchronisation For those that hang at the menu during synchronization, turn of synchronization in the login screen first (click button outlined in red when the countdown starts), then quit the launcher/game. Then goto: 64-bit: C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher 32-bit: C:\Program Files\Ubisoft\Ubisoft Game Launcher and verify in settings.ini if this is set: SaveOnline=false It should be false if you chose to disable in above screenshot, this is just an extra check. Last, delete the storage folder (this is a cache folder). This folder apparently contains faulty data. Note: even if you turned off the sync save game feature, the game apparently (and incorrectly) still tries to sync the games (although it does not upload any new ones anymore). If you do not delete the storage folder, the launcher will STILL try download your last uploaded save games (even though the SaveOnline=false) from Ubi's server. I suspect this is why it hangs (if you have later save games locally, they are not in sync). By deleting it, it will no longer do so. I ended up with my last working local-save fortunately... __________________ S3D - Silent 3ditor (v0.9.9) - S3D homepage - Open sourced S3D file parser API's - SUBSIM thread SH5 mods: Speech Recognition for SH5 \| Digital UI Clock Tutorials: [TEC] Import/export 3D models to/from game using S3D [TEC] How to work with the model viewer in S3D - VIDEO Last edited by skwasjer; 03-08-10 at 03:43 PM.

03-07-10, 11:37 AM	#2
bigboywooly Rear Admiral Join Date: Apr 2006 Location: Swindon, England Posts: 10,151 Downloads: 35 Uploads: 0	Nice one Done and done __________________ My mediafire page http://www.mediafire.com/?11eoq19bq9r41

03-07-10, 02:37 PM	#3
coasterdigi Sailor man Join Date: Apr 2009 Location: Cocoa Beach, FL Posts: 50 Downloads: 57 Uploads: 0	Oh my god. I could kiss you, sir. __________________ "Ending a sentence with a preposition is something up with which I will not put." -Churchill

03-07-10, 03:00 PM	#4
gerryo03 Swabbie Join Date: Jul 2008 Posts: 7 Downloads: 16 Uploads: 0	God bless you, it works!!! Thank you, That fixed it!

03-07-10, 03:03 PM	#5
etheberge Watch Officer Join Date: Nov 2007 Location: Montreal, QC Posts: 345 Downloads: 614 Uploads: 10	Thanks for this Skwasjer! __________________ 11 War Patrols / 56 ships sunk or damaged for 212,022 tons Zero casualties throughout the war Scuttled on 8 May, 1945 in Sonderburg Bay, after German surrender

03-08-10, 03:42 PM	#7
skwasjer The Old Man Join Date: Apr 2007 Location: Netherlands Posts: 1,549 Downloads: 26 Uploads: 3	@TheDarkWraith, I've updated first post with extra info how to do that. __________________ S3D - Silent 3ditor (v0.9.9) - S3D homepage - Open sourced S3D file parser API's - SUBSIM thread SH5 mods: Speech Recognition for SH5 \| Digital UI Clock Tutorials: [TEC] Import/export 3D models to/from game using S3D [TEC] How to work with the model viewer in S3D - VIDEO

03-08-10, 05:27 PM	#8
Capt.Warner Lieutenant Join Date: Apr 2009 Location: Somewhere in the Atlantic Ocean Posts: 262 Downloads: 60 Uploads: 0	Where is this store folder?The cache on your speaking about? __________________

03-08-10, 05:38 PM	#9
skwasjer The Old Man Join Date: Apr 2007 Location: Netherlands Posts: 1,549 Downloads: 26 Uploads: 3	If you followed my steps you should see it. It is in the Ubisoft Game Launcher folder. __________________ S3D - Silent 3ditor (v0.9.9) - S3D homepage - Open sourced S3D file parser API's - SUBSIM thread SH5 mods: Speech Recognition for SH5 \| Digital UI Clock Tutorials: [TEC] Import/export 3D models to/from game using S3D [TEC] How to work with the model viewer in S3D - VIDEO

03-08-10, 06:10 PM	#12
kylania Silent Hunter Join Date: Aug 2006 Posts: 3,528 Downloads: 118 Uploads: 0	When people first found this 'disable offline saves' it was discovered that when you turn it back ON for whatever reason it tends to overwrite your local saves. So.. be wary of that maybe happening once their server problems are temporarily fixed. __________________

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