"Go to Game...Injured"

[James Smith]

I've run into a "Go To Game "Injured"" screen upon entering a game. After search the forum messages and archives, I found two others that have had the same problem without any response as to how to correct the problem. Several emails to tech support yielded only links to this forum and a couple others. No solutions yet they say that the the "ticket" has been resolved. Can anyone direct me where I can get information to resolve this problem or just what it is. When the screen appears, I do not have a majority of the functions available to play, and cannot remove it. Help!

[Dogfish40]

Ahoy James,
Just a note to let you know that your post is not being ignored. I have been actively searching for an answer or even a hint as to what could cause this pop-up. It's an interesting one, and I've never heard of it before, it doesn't really make sense.
Have you reinstalled the Game? If not, that's probably the best way to go on this one as no-one has barked. I'm still looking, but the most I've been able to discern is that it's a error. I mean the pop-up itself is an error.
Tell us if you've been able to reistall, if the problem persists, post your system specs so we can see what your using here.
Good luck Herr Kaleun
D40

PS:Also, (again, I don't know what your OS is) but you may try manually installing the ubisoft game launcher. This has been known to resolve some pop-up issues on startup.

[James Smith]

I found similar, unanswered reports on the UNISOFT site forum.

The install is straight vanilla install on a Win7 OS. Program worked fine for several months. UBIsoft patches have been applied.

I also have removed the program completely (including registry info) and reinstalled which reloaded the Gamelauncher package. It sycns with the server and dowloads saved games upon first running, with the same results. I'm beginning to think my problem with the info it collects from the server, which leads me to the question of how to purge the server info to permit me to start all over.

Problem occurs whether I attempted to use a saved game, one of the "classics" or with a "new" campaign with a new captain name.


Any ideas? I need my fix....<grin>

Originally Posted by James Smith

It sycns with the server and dowloads saved games upon first running, with the same results.

that could be your problem, corrupted or virus infected saved games on ubi servers

so you reintroduce them when you restart your game


try running a new game, if its still there then reinstall and select to save "offline" and see if its gone

[James Smith]

Originally Posted by Webster

that could be your problem, corrupted or virus infected saved games on ubi servers

so you reintroduce them when you restart your game


try running a new game, if its still there then reinstall and select to save "offline" and see if its gone

Attempted to reinstall and selected "to save offline" as well as running the game offline, and the game launcher insists on connecting before the settings are saved. Even tells me it must before the settings become active. I do so but the data is still there. A catch-22. I must have their generated user data file to run and it always produces the same problems.

I even reinstalled and attempted to setup a new user name (requiring a new email address) but hit the wall when it asks for the serial number, responding that the number was already used.

Is there not a way to install the program without the game launcher?

[Trevally.]

Delete all your saved games - allow online server to sinc - reinstall game

[James Smith]

Originally Posted by Trevally.

Delete all your saved games - allow online server to sinc - reinstall game

I removed the program, deleted everything (including saved games and user data files) cleaned the registry of any gamelauncher and sh5 references (with two differnet registry cleaners). Rebooted. Loaded game fresh. I am forced to use the original user name (otherwise ubi server indicates that the serial number has been used). The first time run ubi server syncs saved programs and the user dat file, and the problem continues.

It does appear that the user dat file is the problem as the problem occurs regardless of saved game or "classic" game that I try.

It appears that you cannot run SH5 without making at least one gamelauncher contact with the server.

Out of principle I'd rather not buy another copy just to get a new serial number to install fresh. Has anyone else had this problem?

[Trevally.]

With the game installed - goto your save games and delete them.
Then allow game to sync with Ubi. This will set their servers to zero saved games for your user name.

Then and only after you have no saved games - remove sh5 fully.
Now when you re-install and the laucher syncs your saved games, there will be none.

[James Smith]

I finally found a solution (at least SH5 is working for now).

I deleted everything to do with SH5. Reinstalled the game. Made the initial synch which downloaded my past saved games and user dat file. While online, I deleted the user dat file, loaded a user dat file from a rather old backup. Exited the game during which the user dat file must have been uploaded to the server.

I deleted the user dat file on my computer, then ran SH5. The server delivered the user dat file as expected, and the problem message did not show up. All my saved games are available (and work) and my game status are current.

Maybe the solution worked, or just dumb luck, but I can now kill more time under the water rather than mowing the lawn.

Originally Posted by James Smith

Maybe the solution worked, or just dumb luck, but I can now kill more time under the water rather than mowing the lawn.

you did what trevally was telling you to do, well maybe in a slightly different way but the idea was the same to get the server to delete all the corrupted old saves it had so you could start over fresh.

you accomplished the same thing by finding an older save file that was done before the corruption


glad your all sorted out now but clean up your computer with antivirus and run some good computer cleanup utilities just to make sure you arent still infected in other places since you had issues that caused all this in the first place

[0rpheus]

Using 'offline mode' in the launcher and making sure that savegames are not saved online will probably prevent this from reoccurring; sounds like a corrupted online save, as Webster & Trevally said.

[col_Kurtz]

I think - I made this mistake.
Unistall the SH5 and next step is unistall Ubisoft Launcher too. After reinstalling the game - no saves in the game - absolutely (almost I found some very old save 1 year old) clear. I`m using Revo Uninstaller - nice soft for cleanning everything deep in registry too.
I had the same problem with injured officers