POSSIBLE FIX for connection to SH5 servers issue - Need Help Confirming

ozzietj · 03-08-10, 11:41 AM

ok
like everyone else i was getting annoyed, so i started deleting things.
i went through the logs that the game launcher itself generates and the text confirms i have an internet connection to the server.
just the program seemed to be tripping over.

so i deleted the temporary files it needs, and BINGO, instant SH5 game play!

step one
go to your Operating System HDD (not where you installed the game)
for me on windows 7 -
D:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\

you'll see a heap of files like
1267705803_3556_0.tmp (the numbers aren't specific, its the only .tmp files in that folder)
delete ALL OF these

step 2
go to the folder called storage
and delete the two folders in there - one with a heap of random letters/numbers and another one called Temp
DELETE THEM TOO!

relaunch the game as you normally would.

if anyone else has success with this method PLEASE confirm/sticky it until ubicrap fix this.

i was thinking of the earlier trouble i used to have with steam not updating the client - deleteing one small temp file it needs to transmit data between your pc and their servers and it kind of "reset" itself with building a new file.
its essentially the same thing i've tried here.

once again, others PLEASE test it out and report if it works for you

oh - and the BS about "no internet connection blah blah friggin blah" - it might not help their cause when their own software tells me i'm sure connected FINE when this message comes up.
e.g.
in the ubisoft game launcher folder - it generates logs.
a few types.
one for the game itself its trying to run
another for "orbiterdll" - the one i fear that DRM all hinges around - reporting back to their server all the time "orbiting?" dont know just theory

anyway - from the log titled "launcher_log" i get this
2010-03-09 03:21:31 [3640] [DEBUG ] main.cpp (953) : creating instance mutex
2010-03-09 03:21:31 [3640] [DEBUG ] main.cpp (960) : waiting for existing instance mutex
2010-03-09 03:21:32 [3000] [DEBUG ] PatchDownloader2.cpp (312) : failed to open oldfiles.txt
2010-03-09 03:21:32 [ 592] [DEBUG ] HttpProxyConfig.cpp (289) : Testing direct connection to static3.cdn.ubi.com
2010-03-09 03:21:32 [ 592] [DEBUG ] HttpProxyConfig.cpp (304) : Successfully resolved static3.cdn.ubi.com
2010-03-09 03:21:32 [ 592] [DEBUG ] HttpProxyConfig.cpp (316) : Successfully created direct connection to static3.cdn.ubi.com
2010-03-09 03:21:33 [3872] [DEBUG ] HttpProxyConfig.cpp (289) : Testing direct connection to static3.cdn.ubi.com
2010-03-09 03:21:33 [3872] [DEBUG ] HttpProxyConfig.cpp (304) : Successfully resolved static3.cdn.ubi.com
2010-03-09 03:21:33 [3872] [DEBUG ] HttpProxyConfig.cpp (316) : Successfully created direct connection to static3.cdn.ubi.com
2010-03-09 03:21:33 [3000] [DEBUG ] PatchDownloader2.cpp (358) : current version 0111
2010-03-09 03:21:33 [3000] [DEBUG ] PatchDownloader2.cpp (436) : I have the latest version, no need to patch
2010-03-09 03:21:33 [3000] [DEBUG ] PatchDownloader2.cpp (312) : failed to open oldfiles.txt
2010-03-09 03:21:33 [1840] [DEBUG ] HttpProxyConfig.cpp (289) : Testing direct connection to static3.cdn.ubi.com
2010-03-09 03:21:33 [1840] [DEBUG ] HttpProxyConfig.cpp (304) : Successfully resolved static3.cdn.ubi.com
2010-03-09 03:21:33 [1840] [DEBUG ] HttpProxyConfig.cpp (316) : Successfully created direct connection to static3.cdn.ubi.com
2010-03-09 03:21:34 [4084] [DEBUG ] HttpProxyConfig.cpp (289) : Testing direct connection to static3.cdn.ubi.com
2010-03-09 03:21:34 [4084] [DEBUG ] HttpProxyConfig.cpp (304) : Successfully resolved static3.cdn.ubi.com
2010-03-09 03:21:34 [4084] [DEBUG ] HttpProxyConfig.cpp (316) : Successfully created direct connection to static3.cdn.ubi.com
2010-03-09 03:21:34 [3000] [DEBUG ] PatchDownloader2.cpp (358) : current version 0002
2010-03-09 03:21:34 [3000] [DEBUG ] PatchDownloader2.cpp (436) : I have the latest version, no need to patch
2010-03-09 03:24:31 [3640] [DEBUG ] main.cpp (1155) : stopping launcher

so - it says im connected to your precious servers fine - but your crappy game launcher program tells me im not.... how about giving us a REAL error code instead of a blanket one when the program fails.

if the servers fail that makes UBI look extremely bad. If its just this small application, thats an easier fix than getting in an army of techs to fix a server that isnt broken.

03-08-10, 11:41 AM	#1
ozzietj Swabbie Join Date: Feb 2007 Posts: 10 Downloads: 2 Uploads: 0	POSSIBLE FIX for connection to SH5 servers issue - Need Help Confirming ok like everyone else i was getting annoyed, so i started deleting things. i went through the logs that the game launcher itself generates and the text confirms i have an internet connection to the server. just the program seemed to be tripping over. so i deleted the temporary files it needs, and BINGO, instant SH5 game play! step one go to your Operating System HDD (not where you installed the game) for me on windows 7 - D:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\ you'll see a heap of files like 1267705803_3556_0.tmp (the numbers aren't specific, its the only .tmp files in that folder) delete ALL OF these step 2 go to the folder called storage and delete the two folders in there - one with a heap of random letters/numbers and another one called Temp DELETE THEM TOO! relaunch the game as you normally would. if anyone else has success with this method PLEASE confirm/sticky it until ubicrap fix this. i was thinking of the earlier trouble i used to have with steam not updating the client - deleteing one small temp file it needs to transmit data between your pc and their servers and it kind of "reset" itself with building a new file. its essentially the same thing i've tried here. once again, others PLEASE test it out and report if it works for you oh - and the BS about "no internet connection blah blah friggin blah" - it might not help their cause when their own software tells me i'm sure connected FINE when this message comes up. e.g. in the ubisoft game launcher folder - it generates logs. a few types. one for the game itself its trying to run another for "orbiterdll" - the one i fear that DRM all hinges around - reporting back to their server all the time "orbiting?" dont know just theory anyway - from the log titled "launcher_log" i get this 2010-03-09 03:21:31 [3640] [DEBUG ] main.cpp (953) : creating instance mutex 2010-03-09 03:21:31 [3640] [DEBUG ] main.cpp (960) : waiting for existing instance mutex 2010-03-09 03:21:32 [3000] [DEBUG ] PatchDownloader2.cpp (312) : failed to open oldfiles.txt 2010-03-09 03:21:32 [ 592] [DEBUG ] HttpProxyConfig.cpp (289) : Testing direct connection to static3.cdn.ubi.com 2010-03-09 03:21:32 [ 592] [DEBUG ] HttpProxyConfig.cpp (304) : Successfully resolved static3.cdn.ubi.com 2010-03-09 03:21:32 [ 592] [DEBUG ] HttpProxyConfig.cpp (316) : Successfully created direct connection to static3.cdn.ubi.com 2010-03-09 03:21:33 [3872] [DEBUG ] HttpProxyConfig.cpp (289) : Testing direct connection to static3.cdn.ubi.com 2010-03-09 03:21:33 [3872] [DEBUG ] HttpProxyConfig.cpp (304) : Successfully resolved static3.cdn.ubi.com 2010-03-09 03:21:33 [3872] [DEBUG ] HttpProxyConfig.cpp (316) : Successfully created direct connection to static3.cdn.ubi.com 2010-03-09 03:21:33 [3000] [DEBUG ] PatchDownloader2.cpp (358) : current version 0111 2010-03-09 03:21:33 [3000] [DEBUG ] PatchDownloader2.cpp (436) : I have the latest version, no need to patch 2010-03-09 03:21:33 [3000] [DEBUG ] PatchDownloader2.cpp (312) : failed to open oldfiles.txt 2010-03-09 03:21:33 [1840] [DEBUG ] HttpProxyConfig.cpp (289) : Testing direct connection to static3.cdn.ubi.com 2010-03-09 03:21:33 [1840] [DEBUG ] HttpProxyConfig.cpp (304) : Successfully resolved static3.cdn.ubi.com 2010-03-09 03:21:33 [1840] [DEBUG ] HttpProxyConfig.cpp (316) : Successfully created direct connection to static3.cdn.ubi.com 2010-03-09 03:21:34 [4084] [DEBUG ] HttpProxyConfig.cpp (289) : Testing direct connection to static3.cdn.ubi.com 2010-03-09 03:21:34 [4084] [DEBUG ] HttpProxyConfig.cpp (304) : Successfully resolved static3.cdn.ubi.com 2010-03-09 03:21:34 [4084] [DEBUG ] HttpProxyConfig.cpp (316) : Successfully created direct connection to static3.cdn.ubi.com 2010-03-09 03:21:34 [3000] [DEBUG ] PatchDownloader2.cpp (358) : current version 0002 2010-03-09 03:21:34 [3000] [DEBUG ] PatchDownloader2.cpp (436) : I have the latest version, no need to patch 2010-03-09 03:24:31 [3640] [DEBUG ] main.cpp (1155) : stopping launcher so - it says im connected to your precious servers fine - but your crappy game launcher program tells me im not.... how about giving us a REAL error code instead of a blanket one when the program fails. if the servers fail that makes UBI look extremely bad. If its just this small application, thats an easier fix than getting in an army of techs to fix a server that isnt broken.