Sorry to ask this in the mods forum but I have a real problem here

[danlisa]

Ok, this is not a SH3 game error. It's a windows problem. Basically you have a partially installed & corrupted installer lodged into Window's memory and it can't execute SH3's installer while it is present.

Here's the easiest way to remove Sh3 fully and remove the corrupt installer.

Delete the SH3 Program Folder from the root directory (usually c: ).
Delete the SH3 folder within My Documents.

Reboot your PC.

Visit http://www.ccleaner.com/ and download the free software (virus free and very good), then run the cleaner & registry fixer.

Shutdown & Restart your PC.

Reinstall SH3. - Do not skip any of these above. The reboots are important.

One word of caution. While the registry is only a listing service for windows, you can do permanent damage by messing with it if you don't know exactly what you are looking for. For example there are about 4 entries, in different locations, for SH3 alone. If you should decide to edit your registry manually always create a restore point.

[johnno74]

If the above advice doesn't work download a free tool from microsoft called "process monitor".

It will show you all the file and registry reads and writes from each process.

It will produce a huge amount of information, but create filters to only show activity of the setup program, and somewhere in there you'll find what its reading that you need to delete.

Careful you don't delete the wrong thing. You'll be staggered how much stuff there is going on that it picks up

HTH

[rascal101]

Hey there johnno74 This is interesting never heard of Process Monitor will go get it but am unsure what you mean by 'but create filters to only show activity of the setup program, and somewhere in there you'll find what its reading' as I dont think I know what I'm looking for in the first place.

Originally Posted by johnno74

If the above advice doesn't work download a free tool from microsoft called "process monitor".

It will show you all the file and registry reads and writes from each process.

It will produce a huge amount of information, but create filters to only show activity of the setup program, and somewhere in there you'll find what its reading that you need to delete.

Careful you don't delete the wrong thing. You'll be staggered how much stuff there is going on that it picks up

HTH

[danlisa]

Check the contents of C:\Program Files\Common Files\InstallShield\Driver.

You must have Admin rights on the PC, if the folder contains anything, manually delete it.

Try again.

Honestly, this is a typical InstallShield error and all the points mentioned are the usual fixes.

[jumpy]

Originally Posted by danlisa

Check the contents of C:\Program Files\Common Files\InstallShield\Driver.

You must have Admin rights on the PC, if the folder contains anything, manually delete it.

Try again.

Honestly, this is a typical InstallShield error and all the points mentioned are the usual fixes.

Sorry for a bit of a hijack here, but whilst reading this thread I thought I'd check the pathway you list. I have three folders under that destination, each containing sub-folders and files... does my computer need burping?

[rascal101]

Hi Danlisa,
Well I tried that I had two files in there interestingly one was labled 8, and one was 9 that was it, 8 had a few files and 9 was empty. I delited both as you suggested, then I used all the previously mentioned cleaners and reg cleaners and rebooted and then went to reinstall sh3 and I got
"error:-1610 Cojntact your support Personnel"

I looked it up on the net and found a few links, listed below, my problem is that my technical knowledge only goes so far and I'm not sure sometimes what they are saying or asking, perhaps I'f you took a look you might be able to translate it into something I could try

The first seems very plausable but a little daunting as you go further into the explanation.
http://discussions.virtualdr.com/arc.../t-195447.html

http://www.gnutellaforums.com/limewi...or-1610-a.html

So there's still something in there somewhere, any more ideas

Originally Posted by danlisa

Check the contents of C:\Program Files\Common Files\InstallShield\Driver.

You must have Admin rights on the PC, if the folder contains anything, manually delete it.

Try again.

Honestly, this is a typical InstallShield error and all the points mentioned are the usual fixes.

[SquareSteelBar]

Hi rascal,

maybe that's helpful:

SH3 RegClean <-- outdated | New version: here.


It wipes out all reg entries of the 'InstallShieldWizard' and of SH3.

Cheers,
SquareSteelBar

.



.

Hey Rascal, have you tried a "restore" to a time prior to the the install of your new SH3 disc? Restore points go back around 3 months and sometimes they resolve problems.

I had a problem quite awhile ago while playing grey wolves (pre-GWX). I finally had to reformat my hard drive. This takes a lot of work to get the computer back to the way you like it, but at least the computer is like you just took it out of the box. Be sure to back up all important file before you reformat the C drive.

[rascal101]

Hi Danlisa,
Thanks for your suggestions, I'm already aware of CC Cleaner, I use it plus, Reg Mechanic, plus Easy Cleaner. I have done what you suggested a couple of times over, with the reboots etc. I've been into the Registry and I am sure there is nothing left that is connected with SH3, at least not outwardly labelled as such.

So now what do I do, I cant repair it, or uninstall it or delete it I have heard of this issue before and there is a way to deal with it. But I'm buggered if I know what to do. I did a search on Error:-1610 there are some interesting threads on other games forums with sollutions for those games, but I'm not sure how to apply what they suggest to SH3.

Do you know any one on the SH3 forums whos is a real PC Wiz, if not yourself who might be able to help?

Regards
Jonathan aKa Rascal

Originally Posted by danlisa

Ok, this is not a SH3 game error. It's a windows problem. Basically you have a partially installed & corrupted installer lodged into Window's memory and it can't execute SH3's installer while it is present.

Here's the easiest way to remove Sh3 fully and remove the corrupt installer.

Delete the SH3 Program Folder from the root directory (usually c: ).
Delete the SH3 folder within My Documents.

Reboot your PC.

Visit http://www.ccleaner.com/ and download the free software (virus free and very good), then run the cleaner & registry fixer.

Shutdown & Restart your PC.

Reinstall SH3. - Do not skip any of these above. The reboots are important.

One word of caution. While the registry is only a listing service for windows, you can do permanent damage by messing with it if you don't know exactly what you are looking for. For example there are about 4 entries, in different locations, for SH3 alone. If you should decide to edit your registry manually always create a restore point.