Ask for a question about the TWOS installation

[hauangua]

Originally Posted by Marson

The problem is solved, it seems that the problem of anti-virus software! I'm not sure what's wrong.

Which is your antivirus,Marson?
Maybe Eset?

[Marson]

Originally Posted by hauangua

Which is your antivirus,Marson?
Maybe Eset?

Yes, that's right. But when installing TWOS, the anti-virus software did not hint to isolate any files, so I do not understand it now.

[THEBERBSTER]

Hi Marson

did not hint to isolate any files, so I do not understand it now.

What can happen is when you go to load the SH5.exe to start the game the anti-virus program puts a block on it.

Different anti-virus programs can handle installs differently from each other.
Any program that has an exe application maybe treated suspiciously and need to be made an exception of.

With TWOS using the Windows Installer none of the downloads to be installed carry a signature.
This is then treated suspiciously by the anti-virus program which may decide to make you wait while it is being investigated.
On the other hand you may just get a warning and manually have to tell the program the program to run.
Peter

[vdr1981]

Originally Posted by Marson

Yes, that's right. But when installing TWOS, the anti-virus software did not hint to isolate any files, so I do not understand it now.

Eset/NOD and their support are true rubbish. I reported false positive detection days ago but unlike other vendors who have replied within a day and updated their databases almost immediately (Avast, Avira, AVG, Symantec/Northon, Kaspersky, Sophos, Bitdefender, Microsoft and many others), Eset mob did not even bother to reply to my mails...

[XenonSurf]

There is this to consider:
Advanced anti-virus programs like Kaspersky Internet Security etc. may throw out alarm if files are changed by another program (like the case of TDW Patch for sh5.exe). In most of these occurences the anti-virus will ask the user to allow or refute, but not all of them: some anti-virus will put the file in quarantine without asking user.


This means the player will try to install TWoS and wonder why the game doesn't start or why it starts and shows grafic errors etc. There is no executable anymore or the old NON-PATCHED one only, because anti-virus has taken it away or STOPPED the patch of TDW Patch. TDW Patch has therefore failed!


I highly advice to include in the TWoS installation instructions telling the player to DEACTIVATE / PAUSE PROTECTION temporarily the anti-virus during installation. I guess most ranting posts about grafic errors, no text in game, etc. are due because of this problem: sh5.exe has not been patched, but the player believes it because he has followed exactly the instructions..

[vdr1981]

Originally Posted by XenonSurf

I highly advice to include in the TWoS installation instructions telling the player to DEACTIVATE / PAUSE PROTECTION temporarily the anti-virus during installation.

This may be the only solution, unfortunately...

[XenonSurf]

Originally Posted by vdr1981

This may be the only solution, unfortunately...

For more security, also, just tell players to go offline before pausing their anti-virus and to re-activate antivirus once online again.

[THEBERBSTER]

Hi XS

For more security, also, just tell players to go offline before pausing their anti-virus and to re-activate antivirus once online again.

While this may get over the installing problem it will not make a difference when the SH5.exe is activated and pop up comes and says blocked.
In my experience only the exe applications in 3-4-5 and the HSIE in SH3 which is treated as a virus are the only exe that my anti-virus picks up.
Other applications like the GFP, OFEV, and JSGME are not blocked.

I have just changed my Anti-virus from AVG to BullGuard Premium who are giving 60% off.

Peter