Will the DRM affect your Purchase?

Barnes · 03-23-10, 11:33 AM

Below is the message, and response I got from ubisoft reference DRM:

Recently you requested personal assistance from our online support
center. Below is a summary of your request and our response.

If this issue is not resolved to your satisfaction, you may reopen it
within the next 21 days.

Thank you for allowing us to be of service to you.

If your issue remains unresolved, you can update your question from
our support site. Click the following link or paste it into your web
browser.
http://ubisoft.custhelp.com/cgi-bin/...ted=1269220778

Subject
---------------------------------------------------------------
As you can tell by my user name, and amount of games I have registered that I...

Discussion Thread
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Response (Jason) - 03/22/2010 05:29 PM
Matthew,

We appreciate you voicing your concerns about our new Online Services Platform that will be offered in Silent Hunter 5. We feel strongly that the platform will offer benefits to the player, in form of services such as unlimited installs and that these services justify the permanent online requirement. We truly feel that the vast majority of gamers will have a smooth and easy experience with this platform.

Auto-Response - 03/21/2010 09:19 PM
Title: Error: An Internet Connection is Required to Play This Game
Link: http://ubisoft.custhelp.com/cgi-bin/...ted=1267804719

Title: Minimum Requirements for Silent Hunter 5: Battle of the Atlantic
Link: http://ubisoft.custhelp.com/cgi-bin/...ted=1267034582

Title: What is the Ubisoft Game Launcher?
Link: http://ubisoft.custhelp.com/cgi-bin/...ted=1267567547

Title: Silent Hunter 5: Battle of the Atlantic - Digital Manual
Link: http://ubisoft.custhelp.com/cgi-bin/...ted=1267034985

Title: Gameplay Questions?
Link: http://ubisoft.custhelp.com/cgi-bin/...ted=1267566033

Customer (Matthew xxxxx) - 03/21/2010 09:19 PM
As you can tell by my user name, and amount of games I have registered that I am a long standing supporter of Ubisoft products. Previously I have purchased Silent Hunter 2, 3, 4, as well as every Clancy title out there. As a member of the US Army, I continually deploy overseas. You may not believe it, but my Ubisoft games come with me to play in my limited down time.

You can imagine my dismay when I learned that I needed a constant internet connection in order to play Silent Hunter 5 because it uses DRM. Where the hell am I supposed to get a constant internet connection out in some remote outpost in Afghanistan?!?!?! As long as Ubisoft is using this type of technology to run there games, I can no longer support your company and the games you release. As a long standing loyal customer, I feel as if you have slapped every military service person in the face with this DRM nonsense.

Thanks for nothing!!

Matt

View Poll Results: Will the new DRM affect your SH5 purchase
"Makes no difference to me"	191	15.44%
I'll cancel my pre-order & wait	148	11.96%
Wait for UBI to remove the online DRM	761	61.52%
Not going to at all now.	137	11.08%
Voters: 1237. You may not vote on this poll

03-23-10, 11:33 AM	#11
Barnes Bilge Rat Join Date: May 2006 Location: Fort Lauderdale, USA Posts: 1 Downloads: 0 Uploads: 0	Below is the message, and response I got from ubisoft reference DRM: Recently you requested personal assistance from our online support center. Below is a summary of your request and our response. If this issue is not resolved to your satisfaction, you may reopen it within the next 21 days. Thank you for allowing us to be of service to you. If your issue remains unresolved, you can update your question from our support site. Click the following link or paste it into your web browser. http://ubisoft.custhelp.com/cgi-bin/...ted=1269220778 Subject --------------------------------------------------------------- As you can tell by my user name, and amount of games I have registered that I... Discussion Thread --------------------------------------------------------------- Response (Jason) - 03/22/2010 05:29 PM Matthew, We appreciate you voicing your concerns about our new Online Services Platform that will be offered in Silent Hunter 5. We feel strongly that the platform will offer benefits to the player, in form of services such as unlimited installs and that these services justify the permanent online requirement. We truly feel that the vast majority of gamers will have a smooth and easy experience with this platform. Auto-Response - 03/21/2010 09:19 PM Title: Error: An Internet Connection is Required to Play This Game Link: http://ubisoft.custhelp.com/cgi-bin/...ted=1267804719 Title: Minimum Requirements for Silent Hunter 5: Battle of the Atlantic Link: http://ubisoft.custhelp.com/cgi-bin/...ted=1267034582 Title: What is the Ubisoft Game Launcher? Link: http://ubisoft.custhelp.com/cgi-bin/...ted=1267567547 Title: Silent Hunter 5: Battle of the Atlantic - Digital Manual Link: http://ubisoft.custhelp.com/cgi-bin/...ted=1267034985 Title: Gameplay Questions? Link: http://ubisoft.custhelp.com/cgi-bin/...ted=1267566033 Customer (Matthew xxxxx) - 03/21/2010 09:19 PM As you can tell by my user name, and amount of games I have registered that I am a long standing supporter of Ubisoft products. Previously I have purchased Silent Hunter 2, 3, 4, as well as every Clancy title out there. As a member of the US Army, I continually deploy overseas. You may not believe it, but my Ubisoft games come with me to play in my limited down time. You can imagine my dismay when I learned that I needed a constant internet connection in order to play Silent Hunter 5 because it uses DRM. Where the hell am I supposed to get a constant internet connection out in some remote outpost in Afghanistan?!?!?! As long as Ubisoft is using this type of technology to run there games, I can no longer support your company and the games you release. As a long standing loyal customer, I feel as if you have slapped every military service person in the face with this DRM nonsense. Thanks for nothing!! Matt