Customer Support

trenken · 03-05-06, 04:47 PM

Does anyone know where I can find a phone number or e-mail? I'm having problems with the game not starting and need help. Tried getting help here but havent gotten any suggestions that have helped.

trenken · 03-05-06, 04:54 PM

Wow, finally fixed my problem. This thread can be deleted.

Torplexed · 03-05-06, 05:01 PM

Congrats! What finally fixed it?

trenken · 03-05-06, 05:11 PM

I downloaded the game from direct2drive.com. And when I did that, it automatically installed the latest patch. When I ran that same installer this time, it would not apply the patch for some reason. I had to do it seperately. And without the latest patch, the game constantly crashed on start up. Took me 2 days to figure this out.

Torplexed · 03-05-06, 05:25 PM

Good to hear. Hope the game loading issues are behind you now. You seem to have been given more than your share.

Of course now you need to download the new NYGM Tonnage Mod. Should take only ten hours on dial-up.

trenken · 03-05-06, 05:30 PM

What is that mod? Im on cable.

Torplexed · 03-05-06, 05:32 PM

On cable? Lucky you.

Here the link to info on it. Should increase the realism of the sim greatly.

http://www.subsim.com/phpBB/viewtopic.php?t=49428

03-05-06, 04:47 PM	#1
trenken Samurai Navy Join Date: Feb 2006 Location: New Jersey Posts: 565 Downloads: 0 Uploads: 0	Customer Support Does anyone know where I can find a phone number or e-mail? I'm having problems with the game not starting and need help. Tried getting help here but havent gotten any suggestions that have helped.

03-05-06, 05:01 PM	#3
Torplexed Let's Sink Sumptin' ! Join Date: Dec 2001 Location: Seattle, WA Posts: 5,823 Downloads: 43 Uploads: 0	Congrats! What finally fixed it? __________________ --Mobilis in Mobili--

03-05-06, 05:25 PM	#5
Torplexed Let's Sink Sumptin' ! Join Date: Dec 2001 Location: Seattle, WA Posts: 5,823 Downloads: 43 Uploads: 0	Good to hear. Hope the game loading issues are behind you now. You seem to have been given more than your share. Of course now you need to download the new NYGM Tonnage Mod. Should take only ten hours on dial-up. __________________ --Mobilis in Mobili--

03-05-06, 05:32 PM	#7
Torplexed Let's Sink Sumptin' ! Join Date: Dec 2001 Location: Seattle, WA Posts: 5,823 Downloads: 43 Uploads: 0	On cable? Lucky you. Here the link to info on it. Should increase the realism of the sim greatly. http://www.subsim.com/phpBB/viewtopic.php?t=49428 __________________ --Mobilis in Mobili--

03-05-06, 04:54 PM	#2
trenken Samurai Navy Join Date: Feb 2006 Location: New Jersey Posts: 565 Downloads: 0 Uploads: 0	Wow, finally fixed my problem. This thread can be deleted.

03-05-06, 05:11 PM	#4
trenken Samurai Navy Join Date: Feb 2006 Location: New Jersey Posts: 565 Downloads: 0 Uploads: 0	I downloaded the game from direct2drive.com. And when I did that, it automatically installed the latest patch. When I ran that same installer this time, it would not apply the patch for some reason. I had to do it seperately. And without the latest patch, the game constantly crashed on start up. Took me 2 days to figure this out.

03-05-06, 05:30 PM	#6
trenken Samurai Navy Join Date: Feb 2006 Location: New Jersey Posts: 565 Downloads: 0 Uploads: 0	What is that mod? Im on cable.