A Wee Bit of Advice

GT182 · 04-30-17, 06:07 PM

Watch out for what you download off the internet. There's a bunch of Ransome Ware Trojans out there. I've picked up 2 in the past 3 months from website downloads that I thought I could trust. I've gotten software from them before with no problems. One site was from a HypeSnap program, and the other for anti virus software. Most have one main email address they depend on, with an alternate just in case. But most of you are way smarter with a computer than I am.

My local MS store got them out for me both times. I could pull the plug on my computer fast enough both times. This last time was the worst. It took them 6 days to get it out of my computer. Just before it hit I'd changed my main email account's password. And didn't write it down. I for4got what is was and tried for 4 weeks with the various passwords I've used and could remember.... to no avail. Finally after a Chat online with a MS rep I thought all was going to be ok. She sent it to their Global tech. Their reply was that "someone" had tried so many times to get in that they would not help. Their say was final... get a new account. Well, I couldn't as there's too much important info saved in it, along with my contacts and the websites I belong too. SubSim is one of them.

I wouldn't give up. I'm a tenacious SOB. I went to our local MS store this past Friday afternoon and asked them what to do. They know me well and said, "You shouldn't be having this problem. Actually no one should." So the tech I talked to sent of an expedited request for a MS tech to call me at home. I would get a call within 24 hours. And almost to the minute one called. He checked everything I'd done previously, a tech code I'd been sent, and my security. All was good to go. Within 5 minutes I received a link to reset my password. So now all is well again, thank God.

All my passwords for email accounts and websites are now written down in my "little black book". What I didn't know is passwords are save on our computers. But that's only if you know where to look. They aren't saved on mine now, as recommended by the technician, because some one can hack your computer and see them all.

So.... be careful with downloads, write down your passwords, and don't give up if you have a problem like mine. Or any problem you have. Someone out there will eventually give you a hand to get it straightened out. MS did all of this for free. Except the restoring of what I had on my computer when they reinstalled 8.1. That cost me a very reasonable, in my mind, $49.99.

If you've had these same problems you know what I'm talking about. Stay safe on the web.

04-30-17, 06:07 PM	#1
GT182 Ocean Warrior Join Date: May 2005 Location: New Castle of Delaware Posts: 3,231 Downloads: 658 Uploads: 0	A Wee Bit of Advice Watch out for what you download off the internet. There's a bunch of Ransome Ware Trojans out there. I've picked up 2 in the past 3 months from website downloads that I thought I could trust. I've gotten software from them before with no problems. One site was from a HypeSnap program, and the other for anti virus software. Most have one main email address they depend on, with an alternate just in case. But most of you are way smarter with a computer than I am. My local MS store got them out for me both times. I could pull the plug on my computer fast enough both times. This last time was the worst. It took them 6 days to get it out of my computer. Just before it hit I'd changed my main email account's password. And didn't write it down. I for4got what is was and tried for 4 weeks with the various passwords I've used and could remember.... to no avail. Finally after a Chat online with a MS rep I thought all was going to be ok. She sent it to their Global tech. Their reply was that "someone" had tried so many times to get in that they would not help. Their say was final... get a new account. Well, I couldn't as there's too much important info saved in it, along with my contacts and the websites I belong too. SubSim is one of them. I wouldn't give up. I'm a tenacious SOB. I went to our local MS store this past Friday afternoon and asked them what to do. They know me well and said, "You shouldn't be having this problem. Actually no one should." So the tech I talked to sent of an expedited request for a MS tech to call me at home. I would get a call within 24 hours. And almost to the minute one called. He checked everything I'd done previously, a tech code I'd been sent, and my security. All was good to go. Within 5 minutes I received a link to reset my password. So now all is well again, thank God. All my passwords for email accounts and websites are now written down in my "little black book". What I didn't know is passwords are save on our computers. But that's only if you know where to look. They aren't saved on mine now, as recommended by the technician, because some one can hack your computer and see them all. So.... be careful with downloads, write down your passwords, and don't give up if you have a problem like mine. Or any problem you have. Someone out there will eventually give you a hand to get it straightened out. MS did all of this for free. Except the restoring of what I had on my computer when they reinstalled 8.1. That cost me a very reasonable, in my mind, $49.99. If you've had these same problems you know what I'm talking about. Stay safe on the web. __________________ Gary No Borders, No Language, No Culture =s No Country I'm a Deplorable, and proud of it.