Please help - Uplay account trouble

Marinenachrichtendienst · 12-28-12, 07:36 PM

Dear members,

As like many others, I have more than one account on Ubisoft.com, and those I have the username and password for, but I wasnt aware that I have more than one account on Uplay as well.

The problem is that I have had a HD-crash 1,5 months ago which resulted in a new install of the game. When I'm about to start SH5 from desktop, I end up in the Uplay log-in screen.
I log in on the Uplay account with what I think is the correct e-mail address and password, and then it directs me to "New game activation". I type in my CD-key, but it keeps on saying that the CD-key is already in use.

Isnt there any other way to start up my original game, without going via Uplay ??

PS! I'm NOT after ways to bypass or crack the UBI's DRM !!!!!

Warmest Regards,
Marinenachrichtendienst

THE_MASK · 12-28-12, 10:02 PM

Put in your uplay name and password .

Trevally. · 12-29-12, 05:14 AM

Quote:

Originally Posted by sober

Put in your uplay name and password .

Yes - as sober says, name and password only.
Then exit - do not put in your cd key if you have reg the game already as you will get the "in use" warning.

So then restart uplay and check if you name is there.
Next set to off line within the options section and.....

Sink em all

Marinenachrichtendienst · 12-29-12, 09:15 AM

I've already tried writing the username, instead of the e-mail, but it still won't work. I suspect that I have more than 2 Uplay accounts, like I wrote in my first post.

Seems that I've have to wait for Ubisoft support to reply. Last time it took 4 weeks till the case was solved.

Well, well, thanks for your help guys.

12-28-12, 07:36 PM	#1
Marinenachrichtendienst Captain Join Date: Dec 2006 Location: Norway Posts: 525 Downloads: 259 Uploads: 0	Please help - Uplay account trouble Dear members, As like many others, I have more than one account on Ubisoft.com, and those I have the username and password for, but I wasnt aware that I have more than one account on Uplay as well. The problem is that I have had a HD-crash 1,5 months ago which resulted in a new install of the game. When I'm about to start SH5 from desktop, I end up in the Uplay log-in screen. I log in on the Uplay account with what I think is the correct e-mail address and password, and then it directs me to "New game activation". I type in my CD-key, but it keeps on saying that the CD-key is already in use. Isnt there any other way to start up my original game, without going via Uplay ?? PS! I'm NOT after ways to bypass or crack the UBI's DRM !!!!! Warmest Regards, Marinenachrichtendienst __________________ "Soldaten sterben nie, sie verblassen nur weg".

12-29-12, 09:15 AM	#4
Marinenachrichtendienst Captain Join Date: Dec 2006 Location: Norway Posts: 525 Downloads: 259 Uploads: 0	I've already tried writing the username, instead of the e-mail, but it still won't work. I suspect that I have more than 2 Uplay accounts, like I wrote in my first post. Seems that I've have to wait for Ubisoft support to reply. Last time it took 4 weeks till the case was solved. Well, well, thanks for your help guys. __________________ "Soldaten sterben nie, sie verblassen nur weg".

12-28-12, 10:02 PM	#2
THE_MASK Ace of the deep . Join Date: Jan 2006 Posts: 9,226 Downloads: 901 Uploads: 73	Put in your uplay name and password .