SH5 customer feedback

jdkbph · 06-01-10, 06:21 PM

There has been some debate as to what would be an appropriate way to show dissatisfaction with SH5. Some believe voting with your wallet, by itself, is adequate. Others would have us vote with our wallets then send private communications (email, etc) to UBI.

While I agree that poor sales does send a message, I happen to feel that a more public display of dissatisfaction is necessary. Otherwise poor sales, due to DRM and/or poor quality/design, can too easily be explained away as a lack of subject matter interest.

So here's a poll. It is not about whether SH5 is good or bad. It presupposes that you are not happy with SH5. If you are happy with SH5 there is no reason for you to participate. What I'm trying to get at here is a definitive view as to why SH5 has been received so poorly by a substantial portion of this community.

Please select all statements that apply to you.

If any sort of conclusion can be drawn from the results of this poll, I intend to forward the data to UBI and post on-line wherever appropriate.

Thanks in advance.

JD

tonschk · 06-01-10, 07:08 PM

I Really LOVE the

Silent Hunter 5 , and I think is a AWESOME Simulator , I am going to buy also the Collector Edition , I will buy also the GOLD SH5 Edition to Support

UBISOFT

Reaves · 06-01-10, 07:22 PM

Ubisoft failed to meet my requirements with SH5.

Unifinished product upon release (as usual)

Delayed patches with no communication that didn't deliver all that was promised.

Paid for on day of release. SHould have waited for the discount bin version when it might be in a state worthy of selling.

Ubisoft have lost all credibility to me. I will feel no remorse when

their games.

kylania · 06-01-10, 08:20 PM

You notably left out "I have purchased SH5 but am happy with it despite <insert problem>" options. I'm unhappy with the problems listed, but I'm not unhappy with the game.

Moeceefus · 06-01-10, 08:26 PM

Quote:

Originally Posted by kylania

You notably left out "I have purchased SH5 but am happy with it despite <insert problem>" options. I'm unhappy with the problems listed, but I'm not unhappy with the game.

i second this. nice to see another rehashed hate thread though. always so fun and constructive.

06-01-10, 08:28 PM

I have posted in this thread because there's nothing better to do at this moment.

Reece · 06-01-10, 08:38 PM

Quote:

Originally Posted by privateer

I have posted in this thread because there's nothing better to do at this moment.

Me to!!

JScones · 06-01-10, 08:48 PM

I selected "I have not purchased SH5 because of poor quality and/or design", but just to clarify, I *do* own a copy of the game, courtesy of Ubisoft. I just won't be installing it until Ubisoft (LOL) or modders improve the quality and provide something that, at least beyond the graphics (yes, we know they are the best thing

EVA

but I'm a substance over style person), betters what I already have with a heavily modded SH3.

Nothing more, nothing less.

jdkbph · 06-01-10, 08:55 PM

Quote:

Originally Posted by kylania

You notably left out "I have purchased SH5 but am happy with it despite <insert problem>" options. I'm unhappy with the problems listed, but I'm not unhappy with the game.

Actually I mentioned why I left that out in the first post. This is not a SH5 is great vs SH5 sucks poll.... it's a WHY I am disappointed with SH5 poll. Obviously that presupposes that you are dissatisfied. If you are happy with the game, you need not respond here.

Thanks

JD

V.C. Sniper · 06-01-10, 10:08 PM

have not purchased because of poor quality and or design

SurfnSea · 06-01-10, 11:12 PM

I've not voted yet as there are two or three that apply yet we can choose only one. For instance, I have not bought SH5 and will not as long as DRM is part of it. If it's taken out? Probably. There is also the quality issues being a reason for not buying and I could choose that one too. Additionally there is no choice regarding the shoddy customer service/lack of respect for their customers or potential buyers.

I am for sure voting with my money. We also have a Wii system at home and do not buy UBI for the Wii as well as the pc.

jwilliams · 06-01-10, 11:38 PM

I have purchased SH5 and Im disapointed that the game has been released in an "unfinished state".
I like playing the game now that i have it modded.
So UBI could have done better IMO.

i've accepted the fact that i need to be on-line to play. I've not had any problems connecting to play.
But I'm still not happy about it.

Egan · 06-02-10, 05:40 AM

Due to what I know about the design of the game it simply doesn't interest me . I'm no longer willing to spend money on a title that does not provide what I am looking for. As I've said before, I'll poney up the cash even if I'm not 100%, as long as it's a decent small developer and it's going in the right direction. Ubi is not a small developer, though, and the franchise no longer seems to be going in the right direction. There are other games out there that will get my money instead. Simple as that.

kvbrock82 · 06-02-10, 05:51 AM

I frankly will avoid all UBI products unless the specific title holds a big interest to me. In that case, i will wait for the price to drop sharply and pick it up in the bargain bin at 15% of UBI's usual inflated prices.

robbo180265 · 06-02-10, 06:01 AM

View Poll Results: How has the design and quality of SH5 affected your purchase decisions?
I have not purchased SH5 because of the "always on line" requirement	82	38.68%
I have not purchased SH5 because of poor quality and/or design	69	32.55%
I have purchased SH5 but I am unhappy with the "always on line" requirement	42	19.81%
I have purchased SH5 but I am unhappy with the product quality/design	61	28.77%
I will purchase SH5 if the "always on line" requirement is removed	47	22.17%
I will purchase SH5 if quality and design issues are addressed	29	13.68%
I will not purchase any future UBI product with an "always on line" requirement	71	33.49%
I will not purchase any future UBI products under any circumstances	16	7.55%
Multiple Choice Poll. Voters: 212. You may not vote on this poll

06-01-10, 06:21 PM	#1
jdkbph Captain Join Date: Mar 2007 Posts: 508 Downloads: 104 Uploads: 0	SH5 customer feedback There has been some debate as to what would be an appropriate way to show dissatisfaction with SH5. Some believe voting with your wallet, by itself, is adequate. Others would have us vote with our wallets then send private communications (email, etc) to UBI. While I agree that poor sales does send a message, I happen to feel that a more public display of dissatisfaction is necessary. Otherwise poor sales, due to DRM and/or poor quality/design, can too easily be explained away as a lack of subject matter interest. So here's a poll. It is not about whether SH5 is good or bad. It presupposes that you are not happy with SH5. If you are happy with SH5 there is no reason for you to participate. What I'm trying to get at here is a definitive view as to why SH5 has been received so poorly by a substantial portion of this community. Please select all statements that apply to you. If any sort of conclusion can be drawn from the results of this poll, I intend to forward the data to UBI and post on-line wherever appropriate. Thanks in advance. JD Last edited by jdkbph; 06-01-10 at 06:54 PM.

06-01-10, 07:08 PM	#2
tonschk Admiral Join Date: Mar 2007 Posts: 2,200 Downloads: 172 Uploads: 0	I Really LOVE the Silent Hunter 5 , and I think is a AWESOME Simulator , I am going to buy also the Collector Edition , I will buy also the GOLD SH5 Edition to Support UBISOFT __________________ What we do in life echoes in Eternity Last edited by tonschk; 06-02-10 at 06:44 AM.

06-01-10, 07:22 PM	#3
Reaves The Old Man Join Date: Sep 2004 Location: Melbourne, Australia Posts: 1,509 Downloads: 4 Uploads: 0	Ubisoft failed to meet my requirements with SH5. Unifinished product upon release (as usual) Delayed patches with no communication that didn't deliver all that was promised. Paid for on day of release. SHould have waited for the discount bin version when it might be in a state worthy of selling. Ubisoft have lost all credibility to me. I will feel no remorse when their games. __________________

06-01-10, 08:20 PM	#4
kylania Silent Hunter Join Date: Aug 2006 Posts: 3,528 Downloads: 118 Uploads: 0	You notably left out "I have purchased SH5 but am happy with it despite <insert problem>" options. I'm unhappy with the problems listed, but I'm not unhappy with the game. __________________

06-01-10, 08:28 PM	#6
Madox58 Stowaway Posts: n/a Downloads: Uploads:	I have posted in this thread because there's nothing better to do at this moment.

06-01-10, 08:48 PM	#8
JScones Navy Seal Join Date: Apr 2005 Posts: 5,501 Downloads: 19 Uploads: 0	I selected "I have not purchased SH5 because of poor quality and/or design", but just to clarify, I do own a copy of the game, courtesy of Ubisoft. I just won't be installing it until Ubisoft (LOL) or modders improve the quality and provide something that, at least beyond the graphics (yes, we know they are the best thing EVA but I'm a substance over style person), betters what I already have with a heavily modded SH3. Nothing more, nothing less.

06-01-10, 10:08 PM	#10
V.C. Sniper Watch Officer Join Date: May 2007 Posts: 339 Downloads: 1 Uploads: 0	have not purchased because of poor quality and or design __________________ I only need one torpedo.

06-01-10, 11:12 PM	#11
SurfnSea Electrician's Mate Join Date: Jul 2003 Posts: 137 Downloads: 10 Uploads: 0	I've not voted yet as there are two or three that apply yet we can choose only one. For instance, I have not bought SH5 and will not as long as DRM is part of it. If it's taken out? Probably. There is also the quality issues being a reason for not buying and I could choose that one too. Additionally there is no choice regarding the shoddy customer service/lack of respect for their customers or potential buyers. I am for sure voting with my money. We also have a Wii system at home and do not buy UBI for the Wii as well as the pc.

06-01-10, 11:38 PM	#12
jwilliams Ace of the Deep Join Date: Nov 2009 Location: New Zealand Posts: 1,013 Downloads: 124 Uploads: 0	I have purchased SH5 and Im disapointed that the game has been released in an "unfinished state". I like playing the game now that i have it modded. So UBI could have done better IMO. i've accepted the fact that i need to be on-line to play. I've not had any problems connecting to play. But I'm still not happy about it. __________________ Windows 7, 64bit. Phenom II 965BE (OC 4cores @ 3.8 Ghz). Radeon HD4870 (1gb gddr5). 6gb Ram.

06-02-10, 05:40 AM	#13
Egan Admiral Join Date: Sep 2001 Posts: 2,020 Downloads: 15 Uploads: 0	Due to what I know about the design of the game it simply doesn't interest me . I'm no longer willing to spend money on a title that does not provide what I am looking for. As I've said before, I'll poney up the cash even if I'm not 100%, as long as it's a decent small developer and it's going in the right direction. Ubi is not a small developer, though, and the franchise no longer seems to be going in the right direction. There are other games out there that will get my money instead. Simple as that.

06-02-10, 05:51 AM	#14
kvbrock82 Electrician's Mate Join Date: Jul 2007 Location: Malta Posts: 137 Downloads: 240 Uploads: 0	I frankly will avoid all UBI products unless the specific title holds a big interest to me. In that case, i will wait for the price to drop sharply and pick it up in the bargain bin at 15% of UBI's usual inflated prices.

06-02-10, 06:01 AM	#15
robbo180265 Admiral Join Date: Oct 2006 Location: Brighton, England.Party capital of the south Posts: 2,255 Downloads: 126 Uploads: 0