Cannot get on server..

She-Wolf · 03-15-10, 12:04 PM

I got an expensive new graphics card today so I can play SH5 - and now I can't get onto the bloomin server to try it! I get a notice telling me there is no internet connection (Windows Seven), but there is.

I can get on their site and it accepts my password so it isn't a registration issue either. Going round in circles with support - useless.
It is getting too much of a palaver when getting new games, what with copy protection problems, jumping through hoops for registering a product etc.

I bought a game, new, I was told, a week or so back, which I cannot play properly until I am registered. I tried to register and when it kept refusing me and I contacted support I eventually got told it is already registered to someone else. It is not an online game. I have had to send personal details and scans to the games support, and am still waiting a further response, three days on from sending my info. Fed up up UP!

NefariousKoel · 03-15-10, 12:06 PM

John's suggestion of executing Ubi execs isn't sounding too bad nowadays.

SteamWake · 03-15-10, 12:35 PM

Read somewhere something about it not working in Win7/vista if the default install path C:/programfiles/ blah blah was used.

In otherwords put it in its own folder NOT under program files

Maybe someone a little more helpful can fill in the details.

She-Wolf · 03-15-10, 03:08 PM

Steam, it isn't in the default directory, and I don't use a proxy so those two possibilities are cancelled out for me - but thanks for the suggestion. I have managed to get a question sent to UBi support now - so now I am waiting on TWO big games houses which have my cash. EA isn't falling over its feet to sort registration out on Sims 3; I hope Ubi are considerably faster in responding to their customers problems.

I understand I am only one of many folk in the same situation of not being able to access the Ubi servers. Not much of a consolation except to suppose that fact will cause them to seek a solution soon.

gmccabe01 · 03-15-10, 05:15 PM

No I can't get in either I've been getting
"Incorrect Username or Password" since Fri 12th
yet I can still get into and log on to ubi's site.I sent them a ticket also
but I'm not holding my breath

SteamWake · 03-15-10, 05:45 PM

I just got the infamous internet connection required ... I'm typing this magically without an internet connection.

18:45 EST Southeast US

Piddyx · 03-16-10, 12:22 AM

Quote:

Originally Posted by NefariousKoel

John's suggestion of executing Ubi execs isn't sounding too bad nowadays.

Sometimes to save the body, we must cut off the head. Ubisoft is a good company.

(OK, that is not a real saying)

jazman · 03-16-10, 12:49 AM

We should go back to reading books. Gaming is too distressing.

NefariousKoel · 03-16-10, 12:57 AM

Quote:

Originally Posted by jazman

We should go back to reading books. Gaming is too distressing.

Why?

The guillotines of the revolution are now cheap and ready to go.

03-15-10, 12:04 PM	#1
She-Wolf Watchdog Join Date: Jan 2007 Location: Hampshire UK Posts: 971 Downloads: 152 Uploads: 0	Cannot get on server.. I got an expensive new graphics card today so I can play SH5 - and now I can't get onto the bloomin server to try it! I get a notice telling me there is no internet connection (Windows Seven), but there is. I can get on their site and it accepts my password so it isn't a registration issue either. Going round in circles with support - useless. It is getting too much of a palaver when getting new games, what with copy protection problems, jumping through hoops for registering a product etc. I bought a game, new, I was told, a week or so back, which I cannot play properly until I am registered. I tried to register and when it kept refusing me and I contacted support I eventually got told it is already registered to someone else. It is not an online game. I have had to send personal details and scans to the games support, and am still waiting a further response, three days on from sending my info. Fed up up UP! __________________

03-15-10, 12:06 PM	#2
NefariousKoel Ace of the Deep Join Date: Nov 2002 Location: No-good Missouri scum Posts: 1,223 Downloads: 43 Uploads: 0	John's suggestion of executing Ubi execs isn't sounding too bad nowadays. __________________ "When Gary told me he had found Jesus, I thought, Yahoo! We're rich! But it turned out to be something different." - Jack Handey

03-15-10, 12:35 PM	#3
SteamWake Rear Admiral Join Date: Mar 2005 Posts: 13,224 Downloads: 5 Uploads: 0	Read somewhere something about it not working in Win7/vista if the default install path C:/programfiles/ blah blah was used. In otherwords put it in its own folder NOT under program files Maybe someone a little more helpful can fill in the details. __________________ Follow the progress of Mr. Mulligan : http://www.subsim.com/radioroom/showthread.php?t=147648

03-15-10, 03:08 PM	#4
She-Wolf Watchdog Join Date: Jan 2007 Location: Hampshire UK Posts: 971 Downloads: 152 Uploads: 0	Steam, it isn't in the default directory, and I don't use a proxy so those two possibilities are cancelled out for me - but thanks for the suggestion. I have managed to get a question sent to UBi support now - so now I am waiting on TWO big games houses which have my cash. EA isn't falling over its feet to sort registration out on Sims 3; I hope Ubi are considerably faster in responding to their customers problems. I understand I am only one of many folk in the same situation of not being able to access the Ubi servers. Not much of a consolation except to suppose that fact will cause them to seek a solution soon. __________________

03-15-10, 05:45 PM	#6
SteamWake Rear Admiral Join Date: Mar 2005 Posts: 13,224 Downloads: 5 Uploads: 0	I just got the infamous internet connection required ... I'm typing this magically without an internet connection. 18:45 EST Southeast US __________________ Follow the progress of Mr. Mulligan : http://www.subsim.com/radioroom/showthread.php?t=147648

03-15-10, 05:15 PM	#5
gmccabe01 Seaman Join Date: Aug 2008 Location: Cobh in Ireland Posts: 42 Downloads: 207 Uploads: 0	No I can't get in either I've been getting "Incorrect Username or Password" since Fri 12th yet I can still get into and log on to ubi's site.I sent them a ticket also but I'm not holding my breath

03-16-10, 12:49 AM	#8
jazman Commander Join Date: Jul 2007 Location: Crush Depth Posts: 449 Downloads: 50 Uploads: 0	We should go back to reading books. Gaming is too distressing. __________________ "The true soldier fights not because he hates what is in front of him, but because he loves what is behind him." -- Chesterton