Grrrr

Kapitan_Phillips · 05-03-09, 10:12 AM

AAARGH!

Today, I took my laptop in to PC World to have the battery, power adapter, keyboard and DVD drive repaired. They told me that my "PC Performance" cover (i.e. insurance) expired February. I asked the girl at the counter why I had recieved no indication of this, either by e-mail, phone call or letter. The reply was a few um's and ah's, and she said she would call so and so to enquire.

10 minutes later, she comes full circle and merely confirms that the policy is indeed cancelled. So, I ask for a quote on the work I needed done. She disappeared into a room full of technicians for a few minutes, and returned, telling me I would have to pay nearly £260 for the work I needed done. Remember, this work is merely replacing the battery (Advent batteries are around £70), supplying a new power adapter, (£40) fixing the keyboard (£25) and replacing the drive (£19)

For a total of £154, plus labour.

So, they are charging me £100 ontop of that just to fix it.

The thing that irritates me most is, I've only had the buggering thing for about 16 months. The keyboard trouble was my own fault, I spilt something on it, and I'm happy to pay to have that fixed. However, the battery dying, the powerlead dying AND the DVD drive dying within 16 months of purchase (The laptop was bought for £450) is pretty unacceptable. Then they had the gall to say "You'd probably be better off buying a new laptop".

Well, if it comes to that, I'll be shoving this one up your backside, PC World.

05-03-09, 10:12 AM	#1
Kapitan_Phillips Silent Hunter Join Date: Jul 2005 Location: Swansea Posts: 3,903 Downloads: 204 Uploads: 0	Grrrr AAARGH! Today, I took my laptop in to PC World to have the battery, power adapter, keyboard and DVD drive repaired. They told me that my "PC Performance" cover (i.e. insurance) expired February. I asked the girl at the counter why I had recieved no indication of this, either by e-mail, phone call or letter. The reply was a few um's and ah's, and she said she would call so and so to enquire. 10 minutes later, she comes full circle and merely confirms that the policy is indeed cancelled. So, I ask for a quote on the work I needed done. She disappeared into a room full of technicians for a few minutes, and returned, telling me I would have to pay nearly £260 for the work I needed done. Remember, this work is merely replacing the battery (Advent batteries are around £70), supplying a new power adapter, (£40) fixing the keyboard (£25) and replacing the drive (£19) For a total of £154, plus labour. So, they are charging me £100 ontop of that just to fix it. The thing that irritates me most is, I've only had the buggering thing for about 16 months. The keyboard trouble was my own fault, I spilt something on it, and I'm happy to pay to have that fixed. However, the battery dying, the powerlead dying AND the DVD drive dying within 16 months of purchase (The laptop was bought for £450) is pretty unacceptable. Then they had the gall to say "You'd probably be better off buying a new laptop". Well, if it comes to that, I'll be shoving this one up your backside, PC World. __________________ Well, here's another nice mess you've gotten me into.