Demon versus O2...

DemonTraitor · 08-11-08, 12:51 PM

Sorry - I need a RANT...

I have a Nokia N73 phone, which is on an O2 contract. I get 1000 texts, 600 minutes, and free calls at the weekends.

The first thing I done to my phone was edit the access points so that my phone could not access the internet, for any reason. I do not want to pay out an extra £1 a day, just to browse the internet!

I kept the access points "O2 MMS" intact for multimedia messages and filled the "O2 WAP" access point settings with rubbish...

Access Point Name: 1234 (instead of wap.o2.co.uk)
Username: 1234 (instead of o2wap)

...so that it could not get a connection. So, every time I try to browse the internet, the phone says "Connecting to O2 WAP", and then reports a failure "Could not Connect"... perfect

(I also have "Packet Data" settings filled with rubbish too)

Anyway, over the last few months I have been getting extra charges on my bill for "UK Browsing & Downloads". They are not large charges - but they are charges I do not want, and should not be getting, so should not have to pay!!!

I have emailed O2 several times, but they have not been helpful, in that they have not confirmed where the charges are coming from. So, today I phoned them...

At first I was talking to a female, and I spent most of the time describing how access points work on mobiles as she was not going to stop telling me that if I can send/receive MMS, then I DO have access to the internet. And I kept replying with, "yes, I do have internet enabled for MMS, but that uses a different access point to browsing - the browser is set-up to use "O2 WAP", which is not correctly set-up!", and thus, does not work!

Unfortunately, she did not understand, and kept on asking me to try and connect to the internet, and that maybe when I changed the Access Point settings to rubbish, that I did not save the settings!

Then she started saying that maybe I have gone over my Texts allowance, and I was being charged for MMS texts. I told her that the charges were all under "UK Browsing", and that my Text and MMS charges were still zero - and considering I still have 700 free texts to use, I should not be being charged for them, yet!

In the end I was handed over to someone who was supposedly a bit more in the know.

Firstly I had to re-check my Access Point settings, while the O2 operative was on loudspeaker to re-verify that my browsing settings were intentionally crap.

Then, Danny, the O2 man, started telling me that if my WAP settings were not set-up correctly, that I would not be able to send or receive MMS messages. I disagreed, stating that the MMS access point was completely separate. But Danny insisted that even though there was an MMS access point, it still needed the WAP access point to work. I felt like I was banging my head against a wall!

I was getting rather miffed when I had to keep telling him that he was wrong!

In the end I proved it to him. I physically deleted the WAP access point, but kept the O2 MMS access point, and started to compile a text message with a cute kitten photo on it. Danny said it would not send with just the O2 MMS access point - but, guess what... I sent it to myself, and I received it fine.

Well, my extra charges problem has yet to be resolved, and I am still waiting for a call back from O2, which appears I will not be getting now as it is getting late.

I am still miffed that after talking with O2 for over an hour, the whole conversation was based around me telling them how phones work, and my problem was far from solved!

I will call them again tomorrow during office hours. I do not want to end up calling an over-seas call center!

Sorry - I just needed a rant

Diopos · 08-11-08, 01:32 PM

Quote:

Originally Posted by DemonTraitor

...
In the end I proved it to him. I physically deleted the WAP access point, but kept the O2 MMS access point, and started to compile a text message with a cute kitten photo on it. Danny said it would not send with just the O2 MMS access point - but, guess what... I sent it to myself, and I received it fine.
...
Sorry - I just needed a rant

You should've sent it to Danny!

DemonTraitor · 08-11-08, 01:34 PM

Quote:

Originally Posted by Diopos

Quote:

Originally Posted by DemonTraitor

...
In the end I proved it to him. I physically deleted the WAP access point, but kept the O2 MMS access point, and started to compile a text message with a cute kitten photo on it. Danny said it would not send with just the O2 MMS access point - but, guess what... I sent it to myself, and I received it fine.
...
Sorry - I just needed a rant

You should've sent it to Danny!

lol - good point

Tango589 · 08-11-08, 01:34 PM

Glad you could get it off of your chest.

Perhaps I can help...

Sometimes technology is too crap for its own good.

STEED · 08-11-08, 01:44 PM

Always best to get it off your chest don't want it hanging around like a bad smell.

DemonTraitor · 08-12-08, 05:12 AM

Quote:

Originally Posted by Tango589

Glad you could get it off of your chest.

Perhaps I can help...

Sometimes technology is too crap for its own good.

kool. thanks for this. whats snuggles' number?

McBeck · 08-12-08, 09:07 AM

Quote:

Originally Posted by Diopos

Quote:

Originally Posted by DemonTraitor

...
In the end I proved it to him. I physically deleted the WAP access point, but kept the O2 MMS access point, and started to compile a text message with a cute kitten photo on it. Danny said it would not send with just the O2 MMS access point - but, guess what... I sent it to myself, and I received it fine.
...
Sorry - I just needed a rant

You should've sent it to Danny!

YEAH...that would have been good...imagine the sudden silence from the other end of the line as he recieves the MMS :rotfl:

DemonTraitor · 08-12-08, 09:22 AM

Been on the phone to them again today...

Although I am a gadget-freak, software engineer, and basically bloody good with most technical things I had to go through a step-by-step process of checking my internet connection settings with a techie - although he obviously was not that much of a techie as he too thought that if I only had the MMS WAP Access Point and not the Internet WAP Access Point, I would not be able to send/receive MMS - here we go again....!

So, the response from O2 today... is that I must be connecting to the internet on my browser to get the charges. I told them that there is no way I am going to be charged £1 a day, just to browse the internet on my phone - so I DO NOT BROWSE ON MY PHONE.

I told them - if I am browsing, how am I only being charged pence and not your usual £1 a day tariff? They obviously could not answer.

They also said, that to I can make sure I am never charged in the future by having my GPRS blocked completely. But this would mean I would not have MMS either - even though my tariff includes it. How ridiculous. I just told them, why don't you just stop charging me for something I am not using!

I also said that, even though it may not be a large amount, but if you multiply the amount by their thousands of customers, then it adds up to a nice tidy lump sum. Apparently that is a serious allegation

Well, they have removed the charges, and I have been given a snail-mail address for their complaints department... how lame.

I do not want to have to keep doing this every month

I have emailed GMTV for some guidance...

08-11-08, 12:51 PM	#1
DemonTraitor Loader Join Date: Aug 2005 Posts: 87 Downloads: 0 Uploads: 0	Demon versus O2... Sorry - I need a RANT... I have a Nokia N73 phone, which is on an O2 contract. I get 1000 texts, 600 minutes, and free calls at the weekends. The first thing I done to my phone was edit the access points so that my phone could not access the internet, for any reason. I do not want to pay out an extra £1 a day, just to browse the internet! I kept the access points "O2 MMS" intact for multimedia messages and filled the "O2 WAP" access point settings with rubbish... Access Point Name: 1234 (instead of wap.o2.co.uk) Username: 1234 (instead of o2wap) ...so that it could not get a connection. So, every time I try to browse the internet, the phone says "Connecting to O2 WAP", and then reports a failure "Could not Connect"... perfect (I also have "Packet Data" settings filled with rubbish too) Anyway, over the last few months I have been getting extra charges on my bill for "UK Browsing & Downloads". They are not large charges - but they are charges I do not want, and should not be getting, so should not have to pay!!! I have emailed O2 several times, but they have not been helpful, in that they have not confirmed where the charges are coming from. So, today I phoned them... At first I was talking to a female, and I spent most of the time describing how access points work on mobiles as she was not going to stop telling me that if I can send/receive MMS, then I DO have access to the internet. And I kept replying with, "yes, I do have internet enabled for MMS, but that uses a different access point to browsing - the browser is set-up to use "O2 WAP", which is not correctly set-up!", and thus, does not work! Unfortunately, she did not understand, and kept on asking me to try and connect to the internet, and that maybe when I changed the Access Point settings to rubbish, that I did not save the settings! Then she started saying that maybe I have gone over my Texts allowance, and I was being charged for MMS texts. I told her that the charges were all under "UK Browsing", and that my Text and MMS charges were still zero - and considering I still have 700 free texts to use, I should not be being charged for them, yet! In the end I was handed over to someone who was supposedly a bit more in the know. Firstly I had to re-check my Access Point settings, while the O2 operative was on loudspeaker to re-verify that my browsing settings were intentionally crap. Then, Danny, the O2 man, started telling me that if my WAP settings were not set-up correctly, that I would not be able to send or receive MMS messages. I disagreed, stating that the MMS access point was completely separate. But Danny insisted that even though there was an MMS access point, it still needed the WAP access point to work. I felt like I was banging my head against a wall! I was getting rather miffed when I had to keep telling him that he was wrong! In the end I proved it to him. I physically deleted the WAP access point, but kept the O2 MMS access point, and started to compile a text message with a cute kitten photo on it. Danny said it would not send with just the O2 MMS access point - but, guess what... I sent it to myself, and I received it fine. Well, my extra charges problem has yet to be resolved, and I am still waiting for a call back from O2, which appears I will not be getting now as it is getting late. I am still miffed that after talking with O2 for over an hour, the whole conversation was based around me telling them how phones work, and my problem was far from solved! I will call them again tomorrow during office hours. I do not want to end up calling an over-seas call center! Sorry - I just needed a rant __________________ a l i e n m o o n s d i g i t a l s t u d i o s "I've seen things you people wouldn't believe. Attack ships on fire off the shoulder of Orion. I watched c-beams glitter in the dark near the Tannhauser gate. All those moments will be lost in time, like tears in the rain. Time to die"

08-11-08, 01:34 PM	#4
Tango589 Still crazy as ever! Join Date: Jan 2008 Location: A little south of sanity Posts: 3,375 Downloads: 180 Uploads: 1	Glad you could get it off of your chest. Perhaps I can help... Sometimes technology is too crap for its own good. __________________ Hanging on in quiet desperation is the English way...

08-11-08, 01:44 PM	#5
STEED Lucky Jack Join Date: Jan 2006 Location: Down Town UK Posts: 27,695 Downloads: 89 Uploads: 48	Always best to get it off your chest don't want it hanging around like a bad smell. __________________ Dr Who rest in peace 1963-2017. To borrow Davros saying...I NAME YOU CHIBNALL THE DESTROYER OF DR WHO YOU KILLED IT!

08-12-08, 09:22 AM	#8
DemonTraitor Loader Join Date: Aug 2005 Posts: 87 Downloads: 0 Uploads: 0	Been on the phone to them again today... Although I am a gadget-freak, software engineer, and basically bloody good with most technical things I had to go through a step-by-step process of checking my internet connection settings with a techie - although he obviously was not that much of a techie as he too thought that if I only had the MMS WAP Access Point and not the Internet WAP Access Point, I would not be able to send/receive MMS - here we go again....! So, the response from O2 today... is that I must be connecting to the internet on my browser to get the charges. I told them that there is no way I am going to be charged £1 a day, just to browse the internet on my phone - so I DO NOT BROWSE ON MY PHONE. I told them - if I am browsing, how am I only being charged pence and not your usual £1 a day tariff? They obviously could not answer. They also said, that to I can make sure I am never charged in the future by having my GPRS blocked completely. But this would mean I would not have MMS either - even though my tariff includes it. How ridiculous. I just told them, why don't you just stop charging me for something I am not using! I also said that, even though it may not be a large amount, but if you multiply the amount by their thousands of customers, then it adds up to a nice tidy lump sum. Apparently that is a serious allegation Well, they have removed the charges, and I have been given a snail-mail address for their complaints department... how lame. I do not want to have to keep doing this every month I have emailed GMTV for some guidance... __________________ a l i e n m o o n s d i g i t a l s t u d i o s "I've seen things you people wouldn't believe. Attack ships on fire off the shoulder of Orion. I watched c-beams glitter in the dark near the Tannhauser gate. All those moments will be lost in time, like tears in the rain. Time to die"