Nvidia 8800 Series Card owners

Crimsonghost99 · 04-03-07, 10:43 AM

My hopes and dreams of having a new subsim that would work properly were dashed in one fail swoop this morning. Since I have had SH4 I have had constant issues with not CTD's but entire system freezes. I will play the game for approx 5-10 min and the sounds will studder and then the entire system will freeze. The only way out of it is a system reset.

So began my 3 day quest to try and get what promises to be a beautiful sim up and running. Let me start by describing my system. I have a Dual Core 6600 Processor, BFG 8800 GTS vid card and 2048MB Dual Channel RAM. I have tried various driver and BIOS changes and even OS changes to make this game work. Even tried running the game at horrible settings as others have suggested. So, as a last resort I tried calling tech support at Ubisoft. I thought for sure that a company as big and generally well regarded would get me on my way. Well, I was certainly in for a surprise.

After the not so friendly tech support person answered the phone and I rambled a few things from DXDIAG off to him , he informed me, without any further troubleshooting, that my problems were because I am using an Nvidia 8800 GTS which is not a supported video card. He told me that in order to make the game function properly I would need to downgrade to a lesser, supported video card. When I asked why the latest and greatest series of video cards was not supported as it would be with any other developer he stated he did not know. Then here comes the real kicker. When I asked if the video card would be supported in future patches he stated that they have no intention of supporting the 8800 series of cards. And finally, when I asked what my next step should be, his suggestion was to return the game to the store and make sure that in the future I read the system requirements. I can fully understand that new games may not be able to support older video cards, but to ignore new cards is completely unacceptable.

I guess what i am getting at is never before have I ever been so disappointed with a game company. This product is a shamble at best and the combined effect of poor product support and poor product prep has put a very poor taste in my mouth . I hope that one day Ubi and others will realize the error in their ways. If anyone has another idea to try, please feel free because until then this sim will be collecting dust on my shelf, much to my dismay.

04-03-07, 10:43 AM	#1
Crimsonghost99 Watch Join Date: Apr 2005 Posts: 18 Downloads: 9 Uploads: 0	Nvidia 8800 Series Card owners My hopes and dreams of having a new subsim that would work properly were dashed in one fail swoop this morning. Since I have had SH4 I have had constant issues with not CTD's but entire system freezes. I will play the game for approx 5-10 min and the sounds will studder and then the entire system will freeze. The only way out of it is a system reset. So began my 3 day quest to try and get what promises to be a beautiful sim up and running. Let me start by describing my system. I have a Dual Core 6600 Processor, BFG 8800 GTS vid card and 2048MB Dual Channel RAM. I have tried various driver and BIOS changes and even OS changes to make this game work. Even tried running the game at horrible settings as others have suggested. So, as a last resort I tried calling tech support at Ubisoft. I thought for sure that a company as big and generally well regarded would get me on my way. Well, I was certainly in for a surprise. After the not so friendly tech support person answered the phone and I rambled a few things from DXDIAG off to him , he informed me, without any further troubleshooting, that my problems were because I am using an Nvidia 8800 GTS which is not a supported video card. He told me that in order to make the game function properly I would need to downgrade to a lesser, supported video card. When I asked why the latest and greatest series of video cards was not supported as it would be with any other developer he stated he did not know. Then here comes the real kicker. When I asked if the video card would be supported in future patches he stated that they have no intention of supporting the 8800 series of cards. And finally, when I asked what my next step should be, his suggestion was to return the game to the store and make sure that in the future I read the system requirements. I can fully understand that new games may not be able to support older video cards, but to ignore new cards is completely unacceptable. I guess what i am getting at is never before have I ever been so disappointed with a game company. This product is a shamble at best and the combined effect of poor product support and poor product prep has put a very poor taste in my mouth . I hope that one day Ubi and others will realize the error in their ways. If anyone has another idea to try, please feel free because until then this sim will be collecting dust on my shelf, much to my dismay.