What a Nightmare

Schroeder · 10-22-08, 11:35 AM

Reminds me of how I struggled for six month to get DSL.

After ordering it from the company nothing happened for two month.
I always got great answers at the service line and the promise that someone will take care of it and never ever anything happened. They were only quick in charging me shipping fees for the router which I never received.
After calling the company for about ten times throughout the next 4 MONTH without ANY results I send them a 2 pages e-mail as a complaint and cancellation . The answer was (I actually didn't even expect one and was prepared to send it over again in paper as certified mail) that they were really sorry to hear of my cancellation and whether I would like to tell them why I had decided to switch to a different company. Since the e-mail came as a reply to my own, my entire two pages complaint which explained everything in detail was attached to it....

I actually started to feel slightly pi**ed.:hmm:

After changing to a different company I had DSL within two weeks.

(although those guys forgot to send me a splitter...)

10-22-08, 11:35 AM	#6
Schroeder Navy Seal Join Date: Apr 2008 Location: Banana Republic of Germany Posts: 6,170 Downloads: 62 Uploads: 0	Reminds me of how I struggled for six month to get DSL. After ordering it from the company nothing happened for two month. I always got great answers at the service line and the promise that someone will take care of it and never ever anything happened. They were only quick in charging me shipping fees for the router which I never received. After calling the company for about ten times throughout the next 4 MONTH without ANY results I send them a 2 pages e-mail as a complaint and cancellation . The answer was (I actually didn't even expect one and was prepared to send it over again in paper as certified mail) that they were really sorry to hear of my cancellation and whether I would like to tell them why I had decided to switch to a different company. Since the e-mail came as a reply to my own, my entire two pages complaint which explained everything in detail was attached to it.... I actually started to feel slightly pi**ed.:hmm: After changing to a different company I had DSL within two weeks. (although those guys forgot to send me a splitter...) __________________ Putting Germ back into Germany.