OEM win 7 problems

vienna · 01-03-16, 07:51 PM

Quote:

Originally Posted by bertieck476

Hi folks, hope some one can help.
My daughters laptop is running very slowly and she has some uni deadlines to meet, she was previously told the problem was her hdd.
I have purchased a new ssd for it and was going to download a copy of win 7 from microsoft website but they recognise the coa as being oem supplied and give the message to contact hp.
The machine is still running albeit rather slow and it does have a recovery utility that IIRC can create recovery discs, the problem is that the new ssd is smaller capacity that the old hdd and from what I can glean from hp support forums it will not work.
Is there a way around this.
Cheers Bert.

Need more data: what model of HP laptop is it; what OS is it running now; what is the capacity of the HDD the OS is on; what sort of programs are loaded on the HDD; are there any background tasks running and, if so, which ones; have you tried running anti-malware/virus scans to see if the laptop is being used as a 'zombie'; are there any files that can be off-loaded (music, video, etc.) to make more room on the HDD, etc.? ...

"Data! Data! Data! I can't make bricks without clay." -- Sherlock Holmes...

<O>

Rockin Robbins · 01-03-16, 08:36 PM

Agree with vienna. Even the generic advice I gave could lead you entirely wrong if your initial diagnosis of a bad HDD is wrong. If you have malware, cloning it won't help you one tiny bit!

Cloning it to an SSD will just make the malware run faster!

Buddahaid · 01-04-16, 12:39 AM

Perhaps a restore point is available.

Rockin Robbins · 01-04-16, 08:35 AM

Which raises the additional questions of:

When did it begin running slowly? (bears on the usefulness of system restore points)
How was the decision made that the HDD was bad, by whom and when?

Before specific advice can be given we need answers to all of vienna's and my questions above.

Transfer of Windows OEM from one drive to another will require reactivation. That must be done on the phone but is a trivial process.

bertieck476 · 01-04-16, 02:06 PM

Hi folks, thanks for taking the time to reply.
Due to my lack of knowledge and a increasingly stressed daughter who's architecture course deadlines are looming I have dropped it into a local repair shop to deal with it.
Thanks again Bert.

vienna · 01-04-16, 05:44 PM

Sorry we couldn't have been of help sooner. There is a widespread practice of some of the repair shops to "sell up" on repairs by claiming some costly repairs are need when the problem/solution is actually very simple. A local TV news team wanted to find out just how pervasive "sell ups" really are, so they took a desk top machine to a well-known computer expert and had him render the computer inoperable; this he did by simply loosening a couple of cables, to the HDD and the mainboard. The news team then took the machine to several repair spots, including some of the big box stores and major office supply chain stores; they also took the machine to some of the smaller independent shops. Almost without exception, the team was told the cause of the failure was something fairly major and recommended replacing the HDD, the mainboard, and other costly repairs. There was one small shop, here in Hollywood, where they took the machine; the guy there opened up the machine, spotted the loose cables, refit them into their sockets and closed the machine up again. When the undercover team asked how much for the repairs, he declined to accept payment, saying it was only a minor, simple problem. The news team later returned to the shop to reveal who they were and what they had done. They guy was very surprised and somewhat flustered by the attention. When they asked why he had not taken payment, he again cited the minor nature of the repair and further said "it was only the right thing to do". The reporters made sure his shop and its address were prominently mentioned in the report...

Good luck to your daughter on her architecture course...

<O>

bertieck476 · 01-05-16, 02:34 PM

Hi Vienna, that story you tell is unfortunately quite common, here in the uk there was a tv program doing a similar thing, with hidden cameras in homes with actors playing the part of the homeowner calling out tradesmen. Many times they misdiagnosed the fault sometimes quite worryingly or they just blatantly did unnecessary and costly repairs.
Fortunately the small company I took it to I have used before and found them very genuine and very reasonable. The SSD I fitted myself and they installed windows along with all the updates and drivers and I can gladly report that its now running as good if not better than it ever did, along with a happy daughter.
Cheers Bert.

01-03-16, 08:36 PM	#2
Rockin Robbins Navy Seal Join Date: Mar 2007 Location: DeLand, FL Posts: 8,900 Downloads: 135 Uploads: 52	Agree with vienna. Even the generic advice I gave could lead you entirely wrong if your initial diagnosis of a bad HDD is wrong. If you have malware, cloning it won't help you one tiny bit! Cloning it to an SSD will just make the malware run faster! __________________ Sub Skipper's Bag of Tricks, Slightly Subnuclear Mk 14 & Cutie, Slightly Subnuclear Deck Gun, EZPlot 2.0, TMOPlot, TMOKeys, SH4CMS

01-04-16, 12:39 AM	#3
Buddahaid Shark above Space Chicken Join Date: Jun 2008 Posts: 9,327 Downloads: 162 Uploads: 0	Perhaps a restore point is available. __________________ "However vast the darkness, we must provide our own light." Stanley Kubrick "Tomorrow belongs to those who can hear it coming." David Bowie

01-04-16, 08:35 AM	#4
Rockin Robbins Navy Seal Join Date: Mar 2007 Location: DeLand, FL Posts: 8,900 Downloads: 135 Uploads: 52	Which raises the additional questions of: When did it begin running slowly? (bears on the usefulness of system restore points) How was the decision made that the HDD was bad, by whom and when? Before specific advice can be given we need answers to all of vienna's and my questions above. Transfer of Windows OEM from one drive to another will require reactivation. That must be done on the phone but is a trivial process. __________________ Sub Skipper's Bag of Tricks, Slightly Subnuclear Mk 14 & Cutie, Slightly Subnuclear Deck Gun, EZPlot 2.0, TMOPlot, TMOKeys, SH4CMS

01-04-16, 05:44 PM	#6
vienna Navy Seal Join Date: Jun 2005 Location: Anywhere but the here & now... Posts: 7,718 Downloads: 85 Uploads: 0	Sorry we couldn't have been of help sooner. There is a widespread practice of some of the repair shops to "sell up" on repairs by claiming some costly repairs are need when the problem/solution is actually very simple. A local TV news team wanted to find out just how pervasive "sell ups" really are, so they took a desk top machine to a well-known computer expert and had him render the computer inoperable; this he did by simply loosening a couple of cables, to the HDD and the mainboard. The news team then took the machine to several repair spots, including some of the big box stores and major office supply chain stores; they also took the machine to some of the smaller independent shops. Almost without exception, the team was told the cause of the failure was something fairly major and recommended replacing the HDD, the mainboard, and other costly repairs. There was one small shop, here in Hollywood, where they took the machine; the guy there opened up the machine, spotted the loose cables, refit them into their sockets and closed the machine up again. When the undercover team asked how much for the repairs, he declined to accept payment, saying it was only a minor, simple problem. The news team later returned to the shop to reveal who they were and what they had done. They guy was very surprised and somewhat flustered by the attention. When they asked why he had not taken payment, he again cited the minor nature of the repair and further said "it was only the right thing to do". The reporters made sure his shop and its address were prominently mentioned in the report... Good luck to your daughter on her architecture course... <O> __________________ __________________________________________________ __

01-04-16, 02:06 PM	#5
bertieck476 Chief Join Date: Mar 2010 Posts: 327 Downloads: 33 Uploads: 0	Hi folks, thanks for taking the time to reply. Due to my lack of knowledge and a increasingly stressed daughter who's architecture course deadlines are looming I have dropped it into a local repair shop to deal with it. Thanks again Bert.

01-05-16, 02:34 PM	#7
bertieck476 Chief Join Date: Mar 2010 Posts: 327 Downloads: 33 Uploads: 0	Hi Vienna, that story you tell is unfortunately quite common, here in the uk there was a tv program doing a similar thing, with hidden cameras in homes with actors playing the part of the homeowner calling out tradesmen. Many times they misdiagnosed the fault sometimes quite worryingly or they just blatantly did unnecessary and costly repairs. Fortunately the small company I took it to I have used before and found them very genuine and very reasonable. The SSD I fitted myself and they installed windows along with all the updates and drivers and I can gladly report that its now running as good if not better than it ever did, along with a happy daughter. Cheers Bert.