SH5 wont launch!

Havan_IronOak · 12-22-14, 09:33 AM

OK. I found Berbster's post and tried running the u-play launcher as admin, no joy

uninstalled the launcher

downloaded and re-installed the launcher

tried running THAT as admin still no joy

It tells me that U-Play Login failed (there seems to be a problem with your internet connection)

Right... so all the downloading and posting I've been doing is being done HOW?

Can someone suggest something else?

Constructive suggestions are preferable but targeting co-ordinates for ubi-soft headquarters will be accepted as well.

Havan_IronOak · 12-24-14, 11:48 AM

Tried struggling with this again today. Still no joy.

At this point I've uninstalled everything and followed the Berbster's suggested step by step list to no avail.

I still get the u-pay logging in screen saying that there appears to be an internet problem.

I even checked my MS firewall settings. They show the game has unrestricted access.

THEBERBSTER · 12-24-14, 12:50 PM

Hi H.I.O

Quote > I still get the u-pay logging in screen saying that there appears to be an internet problem.

What is the exact message you are getting?

Did you uninstall the Ubisoft Game Launcher from the Control Panel?

Then went to your Program (x86) folder and deleted your Ubisoft Folder containing your Game Launcher Folder?

Did you run Registry Ccleaner and then Reboot your system?

Then Down load a new Game Launcher from here.

http://forums.ubi.com/showthread.php/675733-Ubisoft-Game-Launcher-Download-Forums

This download will allow you to install wherever you want.

When the Game launcher has finished updating.

Go to the Game Launcher folder.

Open the folder and go to the 1st Game Launcher .exe application icon and run as administrator.

Good luck Peter

Havan_IronOak · 12-24-14, 07:21 PM

I followed your steps yet again.

I'd never run the registry cleaner before so I did that as well.

Made sure all vestigial files were deleted after uninstalling the launcher.

Downloaded a fresh copy via the link you provided and installed it.

Ran as admin.

updates happened... took longer than it had in the past.

got the login screen

Uplay login failed
The exact message is...
There seems to be a problem with your internet connection
Please check your settings or switch to off-line mode.

As a test I went to uplay.ubi.com in my chrome browser
logged in using the id and password I set up the other day
I was able to log in fine.

I did try opening the Chrome Browser and looking at https://127.0.0.1:13091
which showed in launcher_log.txt and saw this message
The webpage at https://127.0.0.1:13091/ might be temporarily down or it may have moved permanently to a new web address.
Error code: ERR_CONNECTION_CLOSED

I'm still thinking that there may be some firewall problem but my MS firewall settings show it wide open for the launcher.
I need to check if my brother has some weird firewall protections on the main hub but otherwise...

no joy in mudville :-(

Pisces · 12-25-14, 08:43 AM

I don't know what it is supposed to be, but IP adress 127.0.0.1 is your own pc. It is reverecing itself. So with that link you were trying to access some local/internal http server on your pc. Perhaps part of the Ubi software, or it goofed up and chose a wrong ip adres.

Havan_IronOak · 12-26-14, 01:59 PM

Listed ALL the things we've tried here

I was given ticket #01905669 (nice to see they've had almost two million complaint tickets)

I'll let you know if anything positive results.

Havan_IronOak · 12-27-14, 11:12 PM

Got a reply back from Ubisoft suggesting that I go into the panel telling me that I couldn't connect to the internet and disable the proxy option.

By disabling the proxy option I was able to get one step closer.
I was able to enter my validation code and got an ubisoft screen with Play Silent Hunter 5 prominently featured in the center

However...
clicking on the PLAY button starts a movie (I'm guessing in 1280x mode) I'm running 1920 so it occupies the upper left portion of my screen
An intro movie starts but I can't hear anything.
Once the movie finishes, I'm not taken to any menus or anything to begin game play
Also the movie is in some kind of ALWAYS ON TOP mode. I can open windows task manager but cant see anything to try and stop it. The movie overlays everything.

I'm afraid I'm gonna need some more help getting beyond this point. I've added to the ubisoft support ticket and will report back.

12-22-14, 09:33 AM	#1
Havan_IronOak Navy Dude Join Date: Dec 2014 Location: St. Petersburg, FL Posts: 175 Downloads: 233 Uploads: 0	Even MORE help required? OK. I found Berbster's post and tried running the u-play launcher as admin, no joy uninstalled the launcher downloaded and re-installed the launcher tried running THAT as admin still no joy It tells me that U-Play Login failed (there seems to be a problem with your internet connection) Right... so all the downloading and posting I've been doing is being done HOW? Can someone suggest something else? Constructive suggestions are preferable but targeting co-ordinates for ubi-soft headquarters will be accepted as well. __________________ If I can't be a good example, I'll be a glaring warning! AMD Ryzen 7 2700X Eight-Core Processor, 3700 Mhz, 8 Core(s), 16 Logical Processor(s) Windows 10 Home Installed Physical Memory (RAM) 16.0 GB NVidia RTX2070 16 Gig Last edited by Havan_IronOak; 12-24-14 at 11:49 AM.

12-24-14, 11:48 AM	#2
Havan_IronOak Navy Dude Join Date: Dec 2014 Location: St. Petersburg, FL Posts: 175 Downloads: 233 Uploads: 0	Anybody? Tried struggling with this again today. Still no joy. At this point I've uninstalled everything and followed the Berbster's suggested step by step list to no avail. I still get the u-pay logging in screen saying that there appears to be an internet problem. I even checked my MS firewall settings. They show the game has unrestricted access. __________________ If I can't be a good example, I'll be a glaring warning! AMD Ryzen 7 2700X Eight-Core Processor, 3700 Mhz, 8 Core(s), 16 Logical Processor(s) Windows 10 Home Installed Physical Memory (RAM) 16.0 GB NVidia RTX2070 16 Gig

12-24-14, 12:50 PM	#3
THEBERBSTER Growing Old Disgracefully Join Date: Dec 2012 Location: Hythe - Southampton Posts: 9,609 Downloads: 1133 Uploads: 0	Hi H.I.O Quote > I still get the u-pay logging in screen saying that there appears to be an internet problem. What is the exact message you are getting? Did you uninstall the Ubisoft Game Launcher from the Control Panel? Then went to your Program (x86) folder and deleted your Ubisoft Folder containing your Game Launcher Folder? Did you run Registry Ccleaner and then Reboot your system? Then Down load a new Game Launcher from here. http://forums.ubi.com/showthread.php/675733-Ubisoft-Game-Launcher-Download-Forums This download will allow you to install wherever you want. When the Game launcher has finished updating. Go to the Game Launcher folder. Open the folder and go to the 1st Game Launcher .exe application icon and run as administrator. Good luck Peter __________________ LSH3-2015 <> TUTORIALS <> ALL YOU NEED TO KNOW <> ALL IN ONE PLACE SH4 <> TUTORIALS <> HOW TO DO IT <> INFORMATION <> DOWNLOAD LINKS SH5 <> TUTORIALS <> HOW TO DO IT <> INFORMATION <> DOWNLOAD LINKS Always Here To Help A Fellow 'Subber' \| Need An Answer to A Question Just Send Me A PM

12-24-14, 07:21 PM	#4
Havan_IronOak Navy Dude Join Date: Dec 2014 Location: St. Petersburg, FL Posts: 175 Downloads: 233 Uploads: 0	Thanks for the info. I followed your steps yet again. I'd never run the registry cleaner before so I did that as well. Made sure all vestigial files were deleted after uninstalling the launcher. Downloaded a fresh copy via the link you provided and installed it. Ran as admin. updates happened... took longer than it had in the past. got the login screen Uplay login failed The exact message is... There seems to be a problem with your internet connection Please check your settings or switch to off-line mode. As a test I went to uplay.ubi.com in my chrome browser logged in using the id and password I set up the other day I was able to log in fine. I did try opening the Chrome Browser and looking at https://127.0.0.1:13091 which showed in launcher_log.txt and saw this message The webpage at https://127.0.0.1:13091/ might be temporarily down or it may have moved permanently to a new web address. Error code: ERR_CONNECTION_CLOSED I'm still thinking that there may be some firewall problem but my MS firewall settings show it wide open for the launcher. I need to check if my brother has some weird firewall protections on the main hub but otherwise... no joy in mudville :-( __________________ If I can't be a good example, I'll be a glaring warning! AMD Ryzen 7 2700X Eight-Core Processor, 3700 Mhz, 8 Core(s), 16 Logical Processor(s) Windows 10 Home Installed Physical Memory (RAM) 16.0 GB NVidia RTX2070 16 Gig Last edited by Havan_IronOak; 12-24-14 at 07:36 PM.

12-26-14, 01:59 PM	#6
Havan_IronOak Navy Dude Join Date: Dec 2014 Location: St. Petersburg, FL Posts: 175 Downloads: 233 Uploads: 0	Reported problem to Ubisoft AGAIN Listed ALL the things we've tried here I was given ticket #01905669 (nice to see they've had almost two million complaint tickets) I'll let you know if anything positive results. __________________ If I can't be a good example, I'll be a glaring warning! AMD Ryzen 7 2700X Eight-Core Processor, 3700 Mhz, 8 Core(s), 16 Logical Processor(s) Windows 10 Home Installed Physical Memory (RAM) 16.0 GB NVidia RTX2070 16 Gig

12-25-14, 08:43 AM	#5
Pisces Silent Hunter Join Date: Dec 2004 Location: AN9771 Posts: 4,904 Downloads: 304 Uploads: 0	I don't know what it is supposed to be, but IP adress 127.0.0.1 is your own pc. It is reverecing itself. So with that link you were trying to access some local/internal http server on your pc. Perhaps part of the Ubi software, or it goofed up and chose a wrong ip adres.

12-27-14, 11:12 PM	#7
Havan_IronOak Navy Dude Join Date: Dec 2014 Location: St. Petersburg, FL Posts: 175 Downloads: 233 Uploads: 0	SOME small progress Got a reply back from Ubisoft suggesting that I go into the panel telling me that I couldn't connect to the internet and disable the proxy option. By disabling the proxy option I was able to get one step closer. I was able to enter my validation code and got an ubisoft screen with Play Silent Hunter 5 prominently featured in the center However... clicking on the PLAY button starts a movie (I'm guessing in 1280x mode) I'm running 1920 so it occupies the upper left portion of my screen An intro movie starts but I can't hear anything. Once the movie finishes, I'm not taken to any menus or anything to begin game play Also the movie is in some kind of ALWAYS ON TOP mode. I can open windows task manager but cant see anything to try and stop it. The movie overlays everything. I'm afraid I'm gonna need some more help getting beyond this point. I've added to the ubisoft support ticket and will report back. __________________ If I can't be a good example, I'll be a glaring warning! AMD Ryzen 7 2700X Eight-Core Processor, 3700 Mhz, 8 Core(s), 16 Logical Processor(s) Windows 10 Home Installed Physical Memory (RAM) 16.0 GB NVidia RTX2070 16 Gig