Call centres: The new factory line?

[Feuer Frei!]

Originally Posted by Penguin

Ah, ok, sounds really tough - especially when you consider that the people on the other end of the line are often people who do this for the first time, don't know what to do, are maybe ashamed, etc.
Really a bad choice to put this into an unflexible time frame as this is a call which can be very existential for the caller in terms of future and money.

It was very tough indeed, people ringing up, hearing their desperation in their voices, others who are angry, or just simply shy and very timid, their pride dented.
I am happy that i don't serve customers in that sort of environment anymore, i'd much rather deal with people face to face, you have a lot more control over outcomes.