Open Letter To An Obnoxious Customer

[Feuer Frei!]

I manage restaurants, have done so for many years, and i've had it happen where customers have been rude to my staff, in various forms, from downright rude and obnoxious to the disgusting sexual remarks...
My staff are always aware that i will support them 100% and that if they feel uncomfortable around a customer to let me know, and for me to have a little chat with customer.
I have in the past kicked customers out for abusing my staff.
I won't tolerate it.
I think some people think that if you are in the service industry, you have a big sign on your forehead, saying: Abuse me as you like.
Not on my watch!

[Zachstar]

Originally Posted by Feuer Frei!

I manage restaurants, have done so for many years, and i've had it happen where customers have been rude to my staff, in various forms, from downright rude and obnoxious to the disgusting sexual remarks...
My staff are always aware that i will support them 100% and that if they feel uncomfortable around a customer to let me know, and for me to have a little chat with customer.
I have in the past kicked customers out for abusing my staff.
I won't tolerate it.
I think some people think that if you are in the service industry, you have a big sign on your forehead, saying: Abuse me as you like.
Not on my watch!

Sadly for many people the sign is huge and backed up by insane policies such as "Any complaint of rudeness and you are fired"

Thank you for standing up for your staff. It makes a HUGE difference between working for a company that will stand up for common decency as opposed to a company that exploits workers for everything.

[Feuer Frei!]

Originally Posted by Zachstar

Sadly for many people the sign is huge and backed up by insane policies such as "Any complaint of rudeness and you are fired"

Thank you for standing up for your staff. It makes a HUGE difference between working for a company that will stand up for common decency as opposed to a company that exploits workers for everything.

I value my staff, a manager is only as good as his/her staff. But yes, i support them and look after them and respect them, treat them like family!
Indeed, the stupid old quote of "The customer is always right" certainly diminishes really quickly when customers have a notion that it is ok to abuse staff, in whatever way shape or form.
I think if you've been in the "game" for as long as i have, you quickly find out and filter out the rubbish complaints and b***s*** that customers "try on" with businesses, moreso staff.
Heck, i've had habitual complainers come in to try it on with me, complaining about everything and anything to gain a free meal. Pathetic.
Show us staff some respect, just because you are paying for a product, doesn't mean that you can abuse and degrade us!
You see some customers come through the door and immediately can summise the situation from their body language that this is going to be a tough challenge.
Seriously, some people should have stayed at home sometimes, with their attitudes and degrading comments and actions.
Makes you wonder what they are like everywhere else.

[Castout]

Some people irregardless of their profession or how much money they're making or how long their educational credentials are, are just plain jerks.

Jerks are ought to be extinct don't let em pass on their bad genes.

[HunterICX]

Ah yes, nothing can screw up your day then a flat out rude annoying customer...

HunterICX

[Jimbuna]

Originally Posted by CaptainHaplo

Some people are arses - don't let it get to ya man!

I respect you - want to know why? In a society where there is a safety net that many times makes it more profitable to sit on your a$$ - you go to work every day doing a job that usually pays crappy, makes you deal with sorry excuses for people, and works you hard. Instead of sitting around waiting on a welfare check - your busting your hump.

If that kind of character isn't worth respect - then what is?

Salute!

DITTO

[Egan]

Well, I feel everyones pain here. It only takes about 30 seconds working with the public before you realise why revolutions happen. I work in an art gallery and, let me tell you, art is what a number of our patrons have instead of a crumb of humanity.

Already today I've been shouted at by some gonk because it never occured to them that their guide book - a 1997 edition - migh actually go out of date at some point in the following 13 years. Apparently I should personally hae spent every minute of that time providing every guide book publisher on earth with a daily list of what paintings and exhibitions are going to be on because it's too much hassle for some people to phone up or look on the Internet.

I was going to write a series of articles about working in an art gallery for a friend's magazine once but we dumped the idea when it became clear people would just think I was making it all up.

[SteamWake]

Originally Posted by OneToughHerring

Hostility in the work place, you ought to complain to some official source. That's why there are things like trade unions etc.

Lordy ... grow a set already.

[Feuer Frei!]

[frau kaleun]

Originally Posted by Feuer Frei!

I manage restaurants, have done so for many years, and i've had it happen where customers have been rude to my staff, in various forms, from downright rude and obnoxious to the disgusting sexual remarks...
My staff are always aware that i will support them 100% and that if they feel uncomfortable around a customer to let me know, and for me to have a little chat with customer.
I have in the past kicked customers out for abusing my staff.
I won't tolerate it.
I think some people think that if you are in the service industry, you have a big sign on your forehead, saying: Abuse me as you like.
Not on my watch!

We had a restaurant open here a few years ago that was owned by some guy who owns a whole slew of them (sorry, can't remember the names involved). But his places are apparently well-known for exceptional customer service, so much so that on one of the typical hometown news blurbs where they interviewed the guy he was asked about his "secret" for treating customers so well.

His response was that his #1 priority was not excellent customer service, but excellent treatment of his employees, since in his experience "happy, satisfied staff" = "happy, satisfied customers" 99.9% of the time.

[Onkel Neal]

Originally Posted by CaptainHaplo

Some people are arses -

Most people are arses. Just pop into the SH5 forum for a reminder.

[AVGWarhawk]

His response was that his #1 priority was not excellent customer service, but excellent treatment of his employees, since in his experience "happy, satisfied staff" = "happy, satisfied customers" 99.9% of the time.

I would agree with this logic.

[frau kaleun]

Originally Posted by Flopper

Ever bag groceries for tips, and after hauling the old lady's cart out and putting all the bags in her Cadillac, she says, "Do you like oreos?" And then hands you a coupon for 20 cents off of oreos?

This reminds me of the time an older but still very attractive and... er... active, shall we say, lady was out at her local supermarket picking up groceries. She'd noticed a very handsome young man working there, and also couldn't help but notice how he always returned her smile with one of his own and how helpful he was when she needed to find a particular item or couldn't reach one that was on the top shelf of an aisle.

Having crammed as many items as possible into a shopping basket instead of the usual cart, she claimed at the checkout to be surprised at how many bags she would have to carry and asked if "that nice young man over there" would be able to help get them to her car. Sure enough, he was called over and graciously agreed to lend a hand.

Once they were outside and had exchanged a few harmless pleasantries, she realized the time had come to let her knight in shining armor know that she was feeling a little frisky.

"Young man," she said, leaning towards him in a conspiratorial fashion and seductively rubbing his arm with her shoulder, "I think you should know that I have an itchy coochie."

"You'll have to point it out, then," he answered. "All those foreign cars look the same to me."

[AVGWarhawk]

Frau That is good!

[Sailor Steve]

Originally Posted by Neal Stevens

Most people are arses. Just pop into the SH5 forum for a reminder.

HEY! I resemble that remark!