Ubisoft Masterserver down? (merged)

[Bilge_Rat]

Originally Posted by RSColonel_131st

The problem is companies selling games that don't work, trying to gloss over the problems. And then the customer has to jump trough hoops, even register personal data, to get his money refunded (either at the local store or online).

We can leave the DRM out of it. If the game crashed randomly or refused to load due to a bug in DirectX9 graphic implementation, it would be the very same result.

Do you think we are wrong for expecting software to work as advertised? Simple saying "if it doesn't you can return it" is only half the story if returning means hassle for a customer who bought the software in good faith and trust towards the publisher.

Absolutely not, that is how the system is supposed to work. You buy a product which does not work as advertised or is faulty, you should be allowed to return it for a refund. It works like that for most products.

However, for any product you return, there is always some effort required to prove you bought the product and actually deliver it to the retailer. It works like that for any product. Ubisoft is not adding any unusual conditions here.

I also think Steam and D2D should be held to the same standard.