QUESTION FOR LAWYERS : can we take any legal actions against UBI ??

[Pappy55]

If we have a case in the UK it should be covered in here somwhere.

The Sale of Goods Act
http://www.opsi.gov.uk/Acts/acts1995..._19950028_en_1
http://www.opsi.gov.uk/RevisedStatut..._19790054_en_1

I just cant be arsed to read through it after a long day at work.

[Letum]

Originally Posted by Pappy55

If we have a case in the UK it should be covered in here somwhere.

The Sale of Goods Act
http://www.opsi.gov.uk/Acts/acts1995..._19950028_en_1

I just cant be arsed to read through it after a long day at work.

No, it is not covered by the sale of goods act.
That doesn't mean that there isn't another another act that is applicable.

[Coldcall]

Originally Posted by Letum

No, it is not covered by the sale of goods act.
That doesn't mean that there isn't another another act that is applicable.

There would be something under "description of goods" type clause which would entitle a return in the UK. Ubsioft sort of shoot themsleves in the foot by making a big deal on the box about requiring an internet connection. So they make the consumer jump through that hoop but still fail to provide the service as described on the box.

I've not heard of anyone in the Uk having probs returning SH5, and I've seen quite a few posts on people having done it through amazon or play.com. There's no doubt that distributors will lean on Ubisoft if this starts costing them money in extra admin costs/returns etc...

[BigBANGtheory]

It is covered under the sale of goods act if you purchased the media, if you downloaded the game from somewhere like Steam of D2Drive I do not honestly know what your rights are in those circumstances.

Online retailers like Amazon and Play are covered by the distance selling act also.

As far as I know class action law suits do not apply to countries like the UK, so its down to the American members to answer that.

Remember it costs very little to write a letter you don't need to be a lawyer to do that just be clear and accurate.

[brandtryan]

Ok--I'm a little confused as to where everyone is from. I'm from the USA--can I take my copy back to Walmart??

[BigBANGtheory]

I posted this in another thread, but it seems appropriate for this topic also. Bottom line return the game to the store and let the UBI argue it out with the likes of Amazon...

Shops have a policy of 'do not accept returns on opened software' for obvious reasons, however a shops policy does not effect your consumer rights (which is dependent on where you live of course).

To put it bluntly if you take an opened game back to a store the manager will (unless instructed by their head office) not budge an inch. What you need to do is write a letter to the retailer's head office explaining that you wish to return the game for the following reasons with proof of purchase in return for a full refund and their failure to act on this within 28days is a breach of your consumer rights.

In the UK this is called:
Sale and Supply of Goods Act 1994

I speak from personal experience, in my case I returned a retail version of Crysis cos the DRM system stopped the game working with my DVD drive. I got the usual sh*t from the store manager but 2 weeks later after writing them a letter explaining how they breached my consumer rights not only did I get a full refund I additionally got vouchers totalling the value of the game.

Most people do not understand their consumer rights and are taken advantage of. Now you know different, exercise your rights if you feel its the correct course of action for you.

[Coldcall]

Originally Posted by BigBANGtheory

I posted this in another thread, but it seems appropriate for this topic also. Bottom line return the game to the store and let the UBI argue it out with the likes of Amazon...

Shops have a policy of 'do not accept returns on opened software' for obvious reasons, however a shops policy does not effect your consumer rights (which is dependent on where you live of course).

To put it bluntly if you take an opened game back to a store the manager will (unless instructed by their head office) not budge an inch. What you need to do is write a letter to the retailer's head office explaining that you wish to return the game for the following reasons with proof of purchase in return for a full refund and their failure to act on this within 28days is a breach of your consumer rights.

In the UK this is called:
Sale and Supply of Goods Act 1994

I speak from personal experience, in my case I returned a retail version of Crysis cos the DRM system stopped the game working with my DVD drive. I got the usual sh*t from the store manager but 2 weeks later after writing them a letter explaining how they breached my consumer rights not only did I get a full refund I additionally got vouchers totalling the value of the game.

Most people do not understand their consumer rights and are taken advantage of. Now you know different, exercise your rights if you feel its the correct course of action for you.

Absolutely, I've returned many games in UK. It doesnt matter that retailers put caveats on some types of return, you have statutory rights and their caveats cannot over-ride those legislated rights. They might make a fuss but you will get your money back, just dont be put off because of the hassle.