Making a case for refund

Armistead · 03-05-10, 02:05 PM

Quote:

Originally Posted by Iron Budokan

I came across a thread of someone on another forum about a day or so ago. He said he brought the game back to Best Buy (I believe it was BB) and they took it back. He said the manager was shocked the game required constant Internet connection and said he was considering a policy to take back the game from anyone who purchased it.

I wish I had bookmarked it. Sorry.

If I run across it again I will def post it up.

That one's over at the SH forum, I believe it was a Doctor complaining about the required net connection and stated the BB manager couldn't believe it they would do that to a game and gave him his money back..First, being a Doctor, you think he would be smart enough to read the requirements where the game states it needs a connection...as for the store manager that took it back, he obviously is doing a poor job if he didn't know DRM is becoming a standard.

Iron Budokan · 03-05-10, 03:01 PM

I think you are correct, that's where I saw it posted, thank you.

FIREWALL · 03-05-10, 03:08 PM

Quote:

Originally Posted by Armistead

That one's over at the SH forum, I believe it was a Doctor complaining about the required net connection and stated the BB manager couldn't believe it they would do that to a game and gave him his money back..First, being a Doctor, you think he would be smart enough to read the requirements where the game states it needs a connection...as for the store manager that took it back, he obviously is doing a poor job if he didn't know DRM is becoming a standard.

Say's alot about the Doctor that can't read the front of a gamecase too.

Sailor Steve · 03-05-10, 03:09 PM

Where exactly does it say that on the gamecase?

TarJak · 03-05-10, 03:36 PM

Depending on where you live and where you bought the product, there may be what is known as an implied warranty that the product must be of merchantable quality or fit for purpose.

I know where I am there are consumer protection laws which means that if you sell someone an item which does not work, regarless of your company policy, you must give the customer a refund or offer to replace the product with one that does work.

Check this info http://en.wikipedia.org/wiki/Implied_warranty
But don't accept this as legal advice. Regardless if you talk it up in store the spotty teenager behind the counter and his manager are likely to give up if you sound like you know what you are talking about.

I write and negotiate contracts for a living and these sorts of things are common practise in many jurisdictions particularly in the US and Australia.

jdkbph · 03-05-10, 03:47 PM

Yes, and every EULA contains a disclaimer against Implied Warranties.

The only way that works is if you live in a state (or whatever, if not in the US) that disallows Implied Warranty disclaimers.

That said I have forced returns on particulalry bad/broken game software despite company policies and disclaimers by engaging the local state Attorney General. If you're dead set on returning a broken game and willing to put in the time, there's usually a way.

JD

Stuntie · 03-05-10, 05:25 PM

Quote:

Originally Posted by FIREWALL

Say's alot about the Doctor that can't read the front of a gamecase too.

Fairs fair, I can't normally read doctors handwriting.

Mud · 03-05-10, 05:34 PM

I simply don´t understand why you were thinking this game was bug free.
If I did ask for a refund because of bugs for every game I own, well I didn´t have any games left.
Anyway, good luck.

Mud

Reece · 03-05-10, 09:53 PM

Quote:

Originally Posted by Mud

I simply don´t understand why you were thinking this game was bug free.

Now that's an understatement, better to say these bugs are game free!

Yak · 03-06-10, 12:31 AM

My first thought was

But once I got over that, the best way I find, is to say (Like most people here it seems

) that your wife or girlfriend bought the game for you, but you either don't want it, doesn't meet your system requirements etc or something like that.

Very, very rarely will somewhere not let you return a gift item, at least for store credit.

But it depends on your company's policy on returns, I've had games from the olden days that had a bug that flat out wouldn't run without a patch (This was before I had the internet) due to a runtime conflict, and wasn't allowed to return it, basically unless the disc is cracked or not working on their test PC.

Frederf · 03-06-10, 12:42 AM

It really depends on your home country. A lot of European countries have "anti-lemon" laws for software but places like the United States consider this a foreign concept (pardon pun.)

If the game literally will not run then you stand a good chance. If you don't like it then you will need luck.

03-05-10, 03:01 PM	#2
Iron Budokan Sea Lord Join Date: Dec 2006 Location: Texas Posts: 1,778 Downloads: 32 Uploads: 0	I think you are correct, that's where I saw it posted, thank you. __________________ "You will take on England wherever you find her ships, and you will break her power at sea." --Iron Coffins, Herbert A. Werner http://kennethmarkhoover.com

03-05-10, 03:09 PM	#4
Sailor Steve Eternal Patrol Join Date: Nov 2002 Location: High in the mountains of Utah Posts: 50,369 Downloads: 745 Uploads: 249	Where exactly does it say that on the gamecase? __________________ “Never do anything you can't take back.” —Rocky Russo

03-05-10, 05:34 PM	#8
Mud Captain Join Date: Mar 2005 Posts: 541 Downloads: 50 Uploads: 0	I simply don´t understand why you were thinking this game was bug free. If I did ask for a refund because of bugs for every game I own, well I didn´t have any games left. Anyway, good luck. Mud __________________

03-06-10, 12:31 AM	#10
Yak Torpedoman Join Date: Feb 2004 Location: Here, sometimes there Posts: 113 Downloads: 0 Uploads: 0	My first thought was But once I got over that, the best way I find, is to say (Like most people here it seems ) that your wife or girlfriend bought the game for you, but you either don't want it, doesn't meet your system requirements etc or something like that. Very, very rarely will somewhere not let you return a gift item, at least for store credit. But it depends on your company's policy on returns, I've had games from the olden days that had a bug that flat out wouldn't run without a patch (This was before I had the internet) due to a runtime conflict, and wasn't allowed to return it, basically unless the disc is cracked or not working on their test PC. __________________ It all started with a goat, a golf club and a pack of Marlboro Red's...

03-05-10, 03:36 PM	#5
TarJak Fleet Admiral Join Date: Jul 2006 Location: Sydney, Australia Posts: 17,052 Downloads: 150 Uploads: 8	Depending on where you live and where you bought the product, there may be what is known as an implied warranty that the product must be of merchantable quality or fit for purpose. I know where I am there are consumer protection laws which means that if you sell someone an item which does not work, regarless of your company policy, you must give the customer a refund or offer to replace the product with one that does work. Check this info http://en.wikipedia.org/wiki/Implied_warranty But don't accept this as legal advice. Regardless if you talk it up in store the spotty teenager behind the counter and his manager are likely to give up if you sound like you know what you are talking about. I write and negotiate contracts for a living and these sorts of things are common practise in many jurisdictions particularly in the US and Australia.

03-05-10, 03:47 PM	#6
jdkbph Captain Join Date: Mar 2007 Posts: 508 Downloads: 104 Uploads: 0	Yes, and every EULA contains a disclaimer against Implied Warranties. The only way that works is if you live in a state (or whatever, if not in the US) that disallows Implied Warranty disclaimers. That said I have forced returns on particulalry bad/broken game software despite company policies and disclaimers by engaging the local state Attorney General. If you're dead set on returning a broken game and willing to put in the time, there's usually a way. JD

03-06-10, 12:42 AM	#11
Frederf Seasoned Skipper Join Date: Apr 2005 Posts: 665 Downloads: 79 Uploads: 1	It really depends on your home country. A lot of European countries have "anti-lemon" laws for software but places like the United States consider this a foreign concept (pardon pun.) If the game literally will not run then you stand a good chance. If you don't like it then you will need luck.