Lenovo is 'NOT' the IBM company it used to be

SUBMAN1 · 02-01-08, 02:18 PM

I ordered 4 laptops back in December from them, and i have still yet to receive them. This is getting ridiculous.

How long does it take to put a normal laptop in a box and ship it? IBM's I have ordered in the past came nearly immediately. If something went wrong with an IBM, they practically would have a new laptop for you overnight!

What kind of service has the once good IBM become? Terrible.

-S

Tchocky · 02-01-08, 02:24 PM

Took me three weeks to get my HP laptop in November 06. Longest wait ever

Have they any sort of package tracking, or has it not even got to that stage yet?

SUBMAN1 · 02-01-08, 02:35 PM

Quote:

Originally Posted by Tchocky

Took me three weeks to get my HP laptop in November 06. Longest wait ever

Have they any sort of package tracking, or has it not even got to that stage yet?

Not even to that stage yet. Looking at middle of the month before they even ship.

-S

PS. It is not even the CHrismas season!

Blacklight · 02-01-08, 02:43 PM

I was a business machines manager at Staples and we started getting Lenovo laptops in and I can seriously say that they were godaweful in terms of reliability. So many of them came back to us. They are "Budget" computers and you get what you pay for with them.

SUBMAN1 · 02-01-08, 02:45 PM

Quote:

Originally Posted by Blacklight

I was a business machines manager at Staples and we started getting Lenovo laptops in and I can seriously say that they were godaweful in terms of reliability. So many of them came back to us. They are "Budget" computers and you get what you pay for with them.

You are not inspiring confidence in me!!

Hopefully I don't have any problems with them. I have little time to fix them if something happens as it is.

-S

sonar732 · 02-01-08, 03:40 PM

Wow...I went to their website and found some interesting stuff regarding their company in China. Doesn't look like they are holding their end of their very own values in customer service.

Our values
Lenovo and its employees are committed to four company values that are the foundation for all that we do:

Customer service: We are dedicated to the satisfaction and success of every customer.

Innovative and entrepreneurial spirit: Innovation that matters to our customers, and our company, created and delivered with speed and efficiency.

Accuracy and truth-seeking: We manage our business and make decisions based on carefully understood facts.

Trustworthiness and integrity: Trust and personal responsibility in all relationships.

goldorak · 02-01-08, 05:16 PM

Quote:

Originally Posted by sonar732

Wow...I went to their website and found some interesting stuff regarding their company in China. Doesn't look like they are holding their end of their very own values in customer service.

Our values
Lenovo and its employees are committed to four company values that are the foundation for all that we do:

Customer service: We are dedicated to the satisfaction and success of every customer.

Innovative and entrepreneurial spirit: Innovation that matters to our customers, and our company, created and delivered with speed and efficiency.

Accuracy and truth-seeking: We manage our business and make decisions based on carefully understood facts.

Trustworthiness and integrity: Trust and personal responsibility in all relationships.

Just PR *censored*
One has to wonder what happened in this day and age to the adage "the customer is king".

SUBMAN1 · 02-01-08, 05:23 PM

Quote:

Originally Posted by goldorak

One has to wonder what happened in this day and age to the adage "the customer is king".

I buy form companies like that all the time. I recently bought an RC airplane to give as a gift from etoys.com, and it came slightly damaged. Without question, they got another one shipped out next day, and on top of it, said I could keep the damaged one too!

I had spare parts for free!!!! They treated me great. I'll buy from them again in the future 100x over!

Oh - i forgot to mention - they refunded my shipping too!

-S

Blacklight · 02-01-08, 05:40 PM

I've had a very good experience with ordering a CD from Sub Pop reccords. I accidentally clicked that I wanted two CD's when I only wanted one. They refunded me the money, sent me two copies telling me that I could keep both or give one to a friend.. and on top of it, they sent me another CD free of charge.

Matrix Games seems to have some pretty top notch customer service as well. If I have any question about any of their games, I usually get an answer in a couple hours on their boards from staff members.

goldorak · 02-01-08, 05:42 PM

Quote:

Originally Posted by SUBMAN1

I buy form companies like that all the time. I recently bought an RC airplane to give as a gift from etoys.com, and it came slightly damaged. Without question, they got another one shipped out next day, and on top of it, said I could keep the damaged one too!

I had spare parts for free!!!! They treated me great. I'll buy from them again in the future 100x over!

Oh - i forgot to mention - they refunded my shipping too!

-S

I'll tell you something, when I started buying on the internet almost a decade ago mostly on amazon and then on play.com I was amazed at the courtesy those shops had versus the customer.
Very rarely some books got lost from amazon, or a dvd came faulty from play.com and they either refunded me or issued a new dvd/book.
This kind of customer service is unheard of in italy

, the italian motto is screw your customers, the more the better.

SUBMAN1 · 02-05-08, 11:58 AM

Well, still no laptops. A little complaining on the phone got me WXGA screens as a free upgrade and expedited delivery, so all is not bad though.

-S

02-01-08, 02:18 PM	#1
SUBMAN1 Rear Admiral Join Date: Apr 2005 Posts: 11,866 Downloads: 0 Uploads: 0	Lenovo is 'NOT' the IBM company it used to be I ordered 4 laptops back in December from them, and i have still yet to receive them. This is getting ridiculous. How long does it take to put a normal laptop in a box and ship it? IBM's I have ordered in the past came nearly immediately. If something went wrong with an IBM, they practically would have a new laptop for you overnight! What kind of service has the once good IBM become? Terrible. -S __________________

02-01-08, 02:24 PM	#2
Tchocky Navy Seal Join Date: Jul 2004 Posts: 5,874 Downloads: 6 Uploads: 0	Took me three weeks to get my HP laptop in November 06. Longest wait ever Have they any sort of package tracking, or has it not even got to that stage yet? __________________ [SIGPIC][/SIGPIC]

02-01-08, 02:43 PM	#4
Blacklight Ocean Warrior Join Date: Sep 2006 Location: Connecticut Posts: 2,507 Downloads: 145 Uploads: 0	I was a business machines manager at Staples and we started getting Lenovo laptops in and I can seriously say that they were godaweful in terms of reliability. So many of them came back to us. They are "Budget" computers and you get what you pay for with them. __________________ Be my friend or be a mushroom cloud. "I am coming at you. You will explode in a couple of minutes !"

02-01-08, 05:40 PM	#9
Blacklight Ocean Warrior Join Date: Sep 2006 Location: Connecticut Posts: 2,507 Downloads: 145 Uploads: 0	I've had a very good experience with ordering a CD from Sub Pop reccords. I accidentally clicked that I wanted two CD's when I only wanted one. They refunded me the money, sent me two copies telling me that I could keep both or give one to a friend.. and on top of it, they sent me another CD free of charge. Matrix Games seems to have some pretty top notch customer service as well. If I have any question about any of their games, I usually get an answer in a couple hours on their boards from staff members. __________________ Be my friend or be a mushroom cloud. "I am coming at you. You will explode in a couple of minutes !"

02-05-08, 11:58 AM	#11
SUBMAN1 Rear Admiral Join Date: Apr 2005 Posts: 11,866 Downloads: 0 Uploads: 0	Well, still no laptops. A little complaining on the phone got me WXGA screens as a free upgrade and expedited delivery, so all is not bad though. -S __________________

02-01-08, 03:40 PM	#6
sonar732 The Old Man Join Date: Jul 2003 Location: Central MO Posts: 1,562 Downloads: 6 Uploads: 0	Wow...I went to their website and found some interesting stuff regarding their company in *China. Doesn't look like they are holding their end of their very own values in customer service. Our values* Lenovo and its employees are committed to four company values that are the foundation for all that we do: Customer service: We are dedicated to the satisfaction and success of every customer. Innovative and entrepreneurial spirit: Innovation that matters to our customers, and our company, created and delivered with speed and efficiency. Accuracy and truth-seeking: We manage our business and make decisions based on carefully understood facts. Trustworthiness and integrity: Trust and personal responsibility in all relationships.