SH-5 Install Keycode "used already"

[Silent Steel]

Hi all

I'm having an issue re-installing my SH-5, hope you have the answer

After setting up a completely new rig I wanted to re-install my SH-5

When launching the program is downloading the patches - that's fine but...
Then install asks me for my "Install Keycode" so I enter the one I got with my retail CD and then...

I get the reply: "This CD-Key has been used already"
Even asks me buy a new one

Of course it's been used, I've played SH-5 since it was released and now when I have to do a re-install it seem like my hunting days are over... or?

Have you heard of this one before?

(BTW I'm running Win7 Home Premium 64 bit)

I thank you in advance

My very best regards from Sweden

// Silent Steel

[Zedi]

You don't need to enter any code, that's only for first time users. Just close the browser and launch the game. There, on the login window, enter your username and pass and hit Play. That's it.

[raymond6751]

Thanks.

That is useful info. So keep your user ID and Password written in your manual or at least on a sticky label on the box.

I would hate to forget that info!

[Silent Steel]

Originally Posted by raymond6751

Thanks.

That is useful info. So keep your user ID and Password written in your manual or at least on a sticky label on the box.

I would hate to forget that info!

Ahoy mates

First - thanks for your kind assistance

This is what I get when trying to install:

1. I do what I'm asked to - I enter my "Keycode"
2. I check it on the folder that came with the game, which is this one





3. Enter and click "OK"






4. And then I get this one:




I have asked Ubi 4 days ago but they seem to be real busy - haven't seen any reaction so far

How to solve this I simply don't know. I think I've tried everything.

A. Uninstall
B. Check for leftovers with Revo Uninstaller and delete SH-5 folder (even checked the register with Regedit)
C-1. Reinstall

And the I've even tried these ones (since I'm now running Win7 64 bit)

C-2. Reinstall with compatibility for Vista/Vista SP1/Vista SP2 or
C-3. Reinstall with compatibility for XP/XP SP1/XP SP2
For "C-2" & "C-3" also with or without "run as administrator"

Have I missed something, is there anything more to try?

Maybe my days of hunting them down really are over....

Again - thanks for your time

Best regards


BTW, I always keep all my various codes safe in an Excel file stored on an external harddisk

[stoppro]

call ubisoft costumer service I had the same problem and they fixed it in 5min

[Zedi]

@Silent Steel
Seems like you fail to read the answers/solutions given already here. You don't need that key code anymore!
Close browser after install, start the game, enter your ID and password, play. Simple as that.

[Silent Steel]

Originally Posted by stoppro

call ubisoft costumer service I had the same problem and they fixed it in 5min

Originally Posted by stoppro

call ubisoft costumer service I had the same problem and they fixed it in 5min

Hi stoppro

Thanks,
I've contacted Ubi and the are on to it. Got a reply from support and I've on their request returned a pic of my manual with the keykode.

Being amember of this community is a benefit that keeps hope living on.
I'm confident it will be solved

Thanks again