Windows Vista BSODs

Syxx_Killer · 04-26-08, 06:09 PM

This isn't my computer. This is for my aunt. She called me and said she was getting BSODs. I'm thinking it is memory related. She ran some test that comes with Vista and said it found hardware problems. This computer was bought back in February. It is a Compaq. She e-mailed me an error report, but I'm not sure what to make of it (I was expecting something similar to an XP report). I typed BCCode 24 into a search and it came back with a NTFS problem. I appreciate any help!

Quote:

Problem Event Name: BlueScreen
OS Version: 6.0.6001.2.1.0.768.2
Locale ID: 1033

Additional information about the problem:
BCCode: 24
BCP1: 001904AA
BCP2: A45E6A14
BCP3: A45E6710
BCP4: 860B25E8
OS Version: 6_0_6001
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\Mini042608-02.dmp
C:\Users\Janet\AppData\Local\Temp\WER-44413-0.sysdata.xml
C:\Users\Janet\AppData\Local\Temp\WER72CE.tmp.vers ion.txt

kiwi_2005 · 04-28-08, 12:55 AM

I think you hit the nail on the head when you said memory related. Can she take it back if still under warranty let Compaq sort out the problem.

The Bandit · 04-30-08, 04:09 AM

I probably shouldn't be saying this but I am indirectly employed by HP (I work at a call center on a HP notebook contract). If its a notebook you can give us a call and either A. Send it in for service (best case 2 week turn around time) B. We can send out customer replaceable parts (RAM, HDD, WIFi card, and Optical drive) if you were really positive it was the memory and wanted to replace it yourself. There is a tight colateral policy on parts though (we take down your credit card number and you have 15 days to return the defective part or else we charge you for the new one, we pay for return shipping though so it costs you 0). If its a desk top things would be a little different, I think they can send a tech to your house on a desktop issue. This is all if your in warranty. If the warranty is up don't even bother as the prices you will have to pay for parts is rediculous.

04-28-08, 12:55 AM	#2
kiwi_2005 Eternal Patrol Join Date: May 2004 Location: Aeoteroa Posts: 7,382 Downloads: 223 Uploads: 1	I think you hit the nail on the head when you said memory related. Can she take it back if still under warranty let Compaq sort out the problem. __________________ RIP kiwi_2005 Those who can't laugh at themselves leave the job to others.

04-30-08, 04:09 AM	#3
The Bandit Sonar Guy Join Date: Sep 2002 Location: Canada Posts: 395 Downloads: 39 Uploads: 1	I probably shouldn't be saying this but I am indirectly employed by HP (I work at a call center on a HP notebook contract). If its a notebook you can give us a call and either A. Send it in for service (best case 2 week turn around time) B. We can send out customer replaceable parts (RAM, HDD, WIFi card, and Optical drive) if you were really positive it was the memory and wanted to replace it yourself. There is a tight colateral policy on parts though (we take down your credit card number and you have 15 days to return the defective part or else we charge you for the new one, we pay for return shipping though so it costs you 0). If its a desk top things would be a little different, I think they can send a tech to your house on a desktop issue. This is all if your in warranty. If the warranty is up don't even bother as the prices you will have to pay for parts is rediculous. __________________