Grrr - Ford Parts Department Rant

Anthony W. · 05-13-11, 04:03 PM

I felt the need to post my frustration at the Ford Parts Department for those who have had similar problems.

I ordered a new trunk lock assembly for my Mustang about 5 days ago now. They told me it'd be in the next day.

It's been 5 days now - and I still do not have my part.

I won't be ordering parts directly from Ford any more after this.

The longer it takes for me to get the part, the longer it takes for me to sell my car.

magic452 · 05-13-11, 05:05 PM

You know they DID have a 9.0 Earthquake and Tsunami in Japan right .

Oh wait! It's a Ford. Well it may still apply. You never know.

Magic

longam · 05-13-11, 05:06 PM

OEM parts always take forever.

MothBalls · 05-13-11, 05:35 PM

go straight to the source, much quicker...

http://www.ford.com.mx

Platapus · 05-13-11, 06:36 PM

When you contacted them to inquire why your part was late, what did they say was the status?

GoldenRivet · 05-13-11, 09:57 PM

I have come to the conclusion that pretty much all of these motor companies and dealerships are the same.

I went to nissan the other day, took my truck in.

I need a state inspection and an oil change, also rotate the tires, check the air filter, and while we are at it... why not throw on some new wiper blades while we are at it.

this took them just shy of 3 hours.

I'll not be visiting the service department again if i can help it.

Anthony W. · 05-13-11, 10:40 PM

Quote:

Originally Posted by GoldenRivet

I have come to the conclusion that pretty much all of these motor companies and dealerships are the same.

I went to nissan the other day, took my truck in.

I need a state inspection and an oil change, also rotate the tires, check the air filter, and while we are at it... why not throw on some new wiper blades while we are at it.

this took them just shy of 3 hours.

I'll not be visiting the service department again if i can help it.

I never let Ford or state certified mechanics work on my car. Running open headers - they'd slap cats and mufflers on.

FIREWALL · 05-14-11, 12:28 AM

You better get that Stang sold before, you spend more money fixing things then you can get for it.

Anthony W. · 05-14-11, 12:43 AM

Quote:

Originally Posted by FIREWALL

You better get that Stang sold before, you spend more money fixing things then you can get for it.

Its only the trunk latch mechanism. My friend crawled in there through the folded down rear seat (gives better access to the rear amp speakers), and got stuck. I didn't want to run the risk of him kicking off my steering wheel, so he pulled the emergency trunk release handed. Somehow it stripped one of the gears.

WOOHOO, 200TH POST!

05-13-11, 04:03 PM	#1
Anthony W. Grey Wolf Join Date: Feb 2009 Location: Central Indiana Posts: 850 Downloads: 130 Uploads: 0	Grrr - Ford Parts Department Rant I felt the need to post my frustration at the Ford Parts Department for those who have had similar problems. I ordered a new trunk lock assembly for my Mustang about 5 days ago now. They told me it'd be in the next day. It's been 5 days now - and I still do not have my part. I won't be ordering parts directly from Ford any more after this. The longer it takes for me to get the part, the longer it takes for me to sell my car. __________________ Sunken Mustangs Proud Ford Mustang owner "Damn the torpedoes! Full speed ahead!" - Admiral David Farragut Run silent - run deep - keep the baffles clear - targets front and center. Private pilot and history buff

05-13-11, 05:05 PM	#2
magic452 Sea Lord Join Date: Sep 2007 Location: Reno Nevada USA Posts: 1,860 Downloads: 85 Uploads: 0	You know they DID have a 9.0 Earthquake and Tsunami in Japan right . Oh wait! It's a Ford. Well it may still apply. You never know. Magic __________________ Reported lost 11 Feb. 1942 Signature by depthtok33l

05-13-11, 06:36 PM	#5
Platapus Fleet Admiral Join Date: Oct 2006 Posts: 19,361 Downloads: 63 Uploads: 0	When you contacted them to inquire why your part was late, what did they say was the status? __________________ abusus non tollit usum - A right should NOT be withheld from people on the basis that some tend to abuse that right.

05-13-11, 09:57 PM	#6
GoldenRivet Subsim Aviator Join Date: Mar 2007 Location: Texas Posts: 8,726 Downloads: 146 Uploads: 0	I have come to the conclusion that pretty much all of these motor companies and dealerships are the same. I went to nissan the other day, took my truck in. I need a state inspection and an oil change, also rotate the tires, check the air filter, and while we are at it... why not throw on some new wiper blades while we are at it. this took them just shy of 3 hours. I'll not be visiting the service department again if i can help it. __________________

05-14-11, 12:28 AM	#8
FIREWALL Eternal Patrol Join Date: Mar 2006 Location: CATALINA IS. SO . CAL USA Posts: 10,108 Downloads: 511 Uploads: 0	You better get that Stang sold before, you spend more money fixing things then you can get for it. __________________ RIP FIREWALL I Play GWX. Silent Hunter Who ???

05-13-11, 05:06 PM	#3
longam Admiral Join Date: Jun 2005 Posts: 2,014 Downloads: 26 Uploads: 0	OEM parts always take forever.

05-13-11, 05:35 PM	#4
MothBalls Ace of the Deep Join Date: Aug 2006 Posts: 1,012 Downloads: 20 Uploads: 0	go straight to the source, much quicker... http://www.ford.com.mx