here's a copy of the email i'm sending via corporate communications:
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Dear Mr. Yves Guillemot:
I want to inform you of my dissatisfaction with the Ubisoft software title
Silent Hunter 4: Wolves of the Pacific. I purchased this item as a pre-order on March 10th from the Ubisoft online store.
My complaint concerns the following issues that leave this product defective and broken:
- Radar needs to be made functional.
- All AI needs fixing. Too often merchant ships all come to a stop and muddle around when under attack. Destroyers guarding merchants and especially in task forces occasionally seem somewhat uninterested in firing back. The Subchaser is unable to fire its main gun at all. If you mod the Subchaser to have a second gun in a raised position where the AA gun is it will fire this gun. The Akizuki DD has a similar issue, of the four guns it has only the two guns on the raised platforms actually fire. When the boat is rammed by a destroyer (for example) the destroyer generally comes of worse and often explodes.
- Units of measurement: Imperial units for ship dimensions, torpedo depth gauge, range figure in the TDC and Position Keeper, all UOM issues need to be resolved.
- Repetitive patrols still get assigned.
- Chronometer still doesn’t work as described in the manual. “The Chronometer bug”, this needs a quick and dirty fix, just a simple speed response in the text box when the Speed button is selected in the TDC, as occurs when the player clicks the Depth Beneath Keel button. But, importantly, the player should still have the choice of manually entering his own speed estimate in the TDC.
To solve these issues, I would like either for a patch to be released that fixes them, or to receive a refund in full for this currently defective product.
I look forward to your reply and resolution of my complaint and will allow two weeks before referring it to the appropriate consumer agency.
Thank you for your assistance and cooperation in this matter.
Sincerely,