Enigma: Hotel Da Volta - Page 2

The Enigma · 01-08-08, 02:15 PM

Just to let you all know.

I still haven't got any response on my questions about my order.
A very disappointed gamer.

[EDIT]Lines removed, see my first post in this thread[/EDIT]

Pioneer · 01-08-08, 08:28 PM

That's a shame...I do hope you reconsider at a later stage, perhaps after you see the end product and read the reviews. I do not think you will be disappointed .

In fairness, as an employee for over 4 years now, East and the Tesseraction Games company have never broken the trust I hold with them, thus making them extremely trustworthy in my eyes.

As for suggesting that Subsim supports an untrustworthy company, I'm sure Neal will have his own opinion of of those questioning the integrity of his associations.

Onkel Neal · 01-08-08, 08:51 PM

Quote:

Originally Posted by The Enigma

I still haven't got any response on my questions about my order.

hi mate,

my understanding is the Enigma add-on is still in pre-order status. That means when you place your order, you are not charged until the add-on goes live. You say you e-mailed chuckbush at hotmail, where did that e-mail come from? It sounds like you should be e-mailing someone at Tesseraction or Resurgence, right? Don't worry, I also placed an order for Hotel Da Volta last month, so I will speak up when I hear something about its status. I'm sure this will be cleared up.

thanks,
Neal

Onkel Neal · 01-08-08, 09:00 PM

One other thing, the HDV site does state:

Quote:

The add-on is eligible for release on December 1st; since the add-on removes all the copy protection, actual release will occur once a target pre-order number has been reached.
All orders will be treated as pre-orders; your check, or credit card will not be cashed or charged until we reach the target and the Add-On link is sent to you.
Enigma: Hotel Da Volta add-on : $9.99

http://hoteldavolta.warfleet.net/?page_id=5

Onkel Neal · 01-09-08, 11:04 AM

Quote:

Originally Posted by The Enigma

I'm aware of the preorder target numbers for HDV.
But I've also ordered the game itself.
Do I understand you correctly? Must I wait for "Enigma: The rising tide" as well?
If yes, then there is the cause of the misunderstanding.
I did nowhere read that E-TRT was part of the same 'waiting rule'.

Hi Enigma,

where did you order the full game from? That should not be on hold, but we need to know where you ordered it from.

The Enigma · 01-09-08, 11:52 AM

Quote:

Originally Posted by Neal Stevens

Quote:

Originally Posted by The Enigma

I'm aware of the preorder target numbers for HDV.
But I've also ordered the game itself.
Do I understand you correctly? Must I wait for "Enigma: The rising tide" as well?
If yes, then there is the cause of the misunderstanding.
I did nowhere read that E-TRT was part of the same 'waiting rule'.

Hi Enigma,

where did you order the full game from? That should not be on hold, but we need to know where you ordered it from.

Hi Neal,

I've ordered it by using their links at their website.
I'll send you a PM.

Onkel Neal · 01-09-08, 12:08 PM

Ok, I see, thanks. Yes, I think EAST can assist you here, someone at TAG can confirm your order.

Neal

EAST · 01-11-08, 01:33 PM

"The Enigma" We've cancelled your order and you'll receive a notice before Monday.

For everyone elses benefit, nothing ships until HDV ships. We are only offering the other products as a service and aren't set up to send them if you also order the Add-On (credit card processing). If you order the other products separately, be patient, or send questions to support@warfleet.net with "HDV Order" in the subject line. This should help with any communication issues.

--East

The Enigma · 01-11-08, 03:25 PM

Thank you East.

Guys, It all seems to be one big misunderstanding.
We are working behind the scenes to get it all sorted out.

Onkel Neal · 01-12-08, 04:15 AM

Very cool, thanks Enigma. I do want to say thanks for your interest in the Enigma add-on and hope to see you in the water soon.

Neal
Subsim

The Enigma · 01-12-08, 06:10 PM

Quote:

Originally Posted by Neal Stevens

Very cool, thanks Enigma. I do want to say thanks for your interest in the Enigma add-on and hope to see you in the water soon.

Neal
Subsim

I'm back in the game!
But my sub needs to wait before it will sail out.

Wich means that I've asked East to draw back the cancellation.
He promised to do so.

Ahoy

Subsim Monitor · 01-18-08, 09:10 AM

Hotel Da Volta rescheduled for May

###

The Enigma · 06-07-08, 05:02 PM

Any news yet?

EAST · 06-11-08, 09:50 AM

We had a major setback about 12 weeks ago when I managed to lose all the code in a series of hard drive failures...and didn't have sufficient backups. I've recovered the Enigma code

and recreated what was missing. I now have the security free build working again. I'm recreating the HDV campaign now. We will ship the new campaign with the security removal patch, then I'll recreate the modding and mission building tool.

Since HDV has been a slow starter as far as interest, we were quietly working hard behind the scenes to try and get it done without having to explain...so much for that.

As soon as the Campaign is rebuilt Resurgent will send out emails with download instructions for the very patient people who ordered it and didn't cancel.

--East

aklua · 06-19-08, 04:20 PM

East

I hope we can get the mod and other things at your own pace no need to rush

.
Can't waht to play.

aklua

01-08-08, 02:15 PM	#16
The Enigma Seer of visions Join Date: Mar 2005 Location: Under the surface Posts: 2,315 Downloads: 31 Uploads: 0	Just to let you all know. I still haven't got any response on my questions about my order. A very disappointed gamer. [EDIT]Lines removed, see my first post in this thread[/EDIT] __________________ Last edited by The Enigma; 01-12-08 at 03:50 AM.

01-08-08, 08:28 PM	#17
Pioneer Stinking drunk in Trinidad Join Date: Jul 2002 Location: AU in the USA Posts: 349 Downloads: 5 Uploads: 0	That's a shame...I do hope you reconsider at a later stage, perhaps after you see the end product and read the reviews. I do not think you will be disappointed . In fairness, as an employee for over 4 years now, East and the Tesseraction Games company have never broken the trust I hold with them, thus making them extremely trustworthy in my eyes. As for suggesting that Subsim supports an untrustworthy company, I'm sure Neal will have his own opinion of of those questioning the integrity of his associations. __________________ An AU writer marooned in the USA. The American Pioneer story continues @ www.grantmadden.com Latest publication: Chicken Soup for the Soul Angels and Miracles

01-09-08, 12:08 PM	#22
Onkel Neal Born to Run Silent Join Date: Jan 1997 Location: Cougar Trap, Texas Posts: 21,284 Downloads: 534 Uploads: 224	Ok, I see, thanks. Yes, I think EAST can assist you here, someone at TAG can confirm your order. Neal __________________ SUBSIM - 26 Years on the Web

01-11-08, 01:33 PM	#23
EAST Sparky Join Date: Apr 2002 Location: Eugene, OR. USA Posts: 153 Downloads: 0 Uploads: 0	"The Enigma" We've cancelled your order and you'll receive a notice before Monday. For everyone elses benefit, nothing ships until HDV ships. We are only offering the other products as a service and aren't set up to send them if you also order the Add-On (credit card processing). If you order the other products separately, be patient, or send questions to support@warfleet.net with "HDV Order" in the subject line. This should help with any communication issues. --East __________________ ENIGMA R.I.P.

01-11-08, 03:25 PM	#24
The Enigma Seer of visions Join Date: Mar 2005 Location: Under the surface Posts: 2,315 Downloads: 31 Uploads: 0	Thank you East. Guys, It all seems to be one big misunderstanding. We are working behind the scenes to get it all sorted out. __________________

01-12-08, 04:15 AM	#25
Onkel Neal Born to Run Silent Join Date: Jan 1997 Location: Cougar Trap, Texas Posts: 21,284 Downloads: 534 Uploads: 224	Very cool, thanks Enigma. I do want to say thanks for your interest in the Enigma add-on and hope to see you in the water soon. Neal Subsim __________________ SUBSIM - 26 Years on the Web

01-18-08, 09:10 AM	#27
Subsim Monitor System Monitor Bot Join Date: May 2006 Posts: 2,406 Downloads: 3 Uploads: 3	Hotel Da Volta rescheduled for May ###

06-07-08, 05:02 PM	#28
The Enigma Seer of visions Join Date: Mar 2005 Location: Under the surface Posts: 2,315 Downloads: 31 Uploads: 0	Any news yet? __________________

06-11-08, 09:50 AM	#29
EAST Sparky Join Date: Apr 2002 Location: Eugene, OR. USA Posts: 153 Downloads: 0 Uploads: 0	We had a major setback about 12 weeks ago when I managed to lose all the code in a series of hard drive failures...and didn't have sufficient backups. I've recovered the Enigma code and recreated what was missing. I now have the security free build working again. I'm recreating the HDV campaign now. We will ship the new campaign with the security removal patch, then I'll recreate the modding and mission building tool. Since HDV has been a slow starter as far as interest, we were quietly working hard behind the scenes to try and get it done without having to explain...so much for that. As soon as the Campaign is rebuilt Resurgent will send out emails with download instructions for the very patient people who ordered it and didn't cancel. --East __________________ ENIGMA R.I.P.

06-19-08, 04:20 PM	#30
aklua Swabbie Join Date: Sep 2007 Posts: 6 Downloads: 0 Uploads: 0	East I hope we can get the mod and other things at your own pace no need to rush. Can't waht to play. aklua __________________ Fire when ready Gridely