Canada not getting bonus material - Page 9

AG124 · 03-29-07, 01:51 PM

Well, that is the same information that was posted before (and which I saw on the Ubisoft forum earlier than even that anyway). But I don't need the shipping address now - I just bought a calling card from the University and called the 1-900 number. I now have everything taken care of, although Ubisoft still hasn't verified my information or even acknowledged my first request for help. Thank you for the information anyway.

Cakewalk · 03-29-07, 02:01 PM

Just sent mine in, using the "ask a question" feature, included a scan of my box and my receipt. Hopefully they'll send it...

Grobschnitt · 03-29-07, 05:06 PM

Jesus Christ this is a pain in the ass.

I've tried using the Ask a question feature on the website it it keeps coming up with an error. So I called the number and they gave me the fax number to send in. But I keep getting a "cell number is out of service" I put a 1 in front and someone answered..not from ubisoft.

What fax number are you guys calling from alberta, canada?

1-919-468-xxxx

Or just 919-468-xxxx

Or what?

thanks

It's ok I got the website working..Zonealarm was messing it up for some reason. I sent in the files though the "Qsk a question" like they asked me to do as an alternative to fax.

elite_hunter_sh3 · 03-29-07, 10:24 PM

KUDOS to UBI !!!

, responded in a nice manner, in fact 2 different reps responded,

i must have clicked twice, they asked me to scan the front of my box and my reciept which i did and i also made a second scan of the reciept, manual, and game dvd , both were high resolution scans so it would be easier for them to verify, i also enclosed my address for shipping, will i have to pay any shipping fees??

Soviet_Warlord · 03-29-07, 11:06 PM

I still do not consider this to be an adequate solution, for two reasons:

1) The stocks of bonus materials are "limited". Not cool.

2) Any Canadian who didn't grab a copy quickly (or jump on the new-release bandwagon) now is left out in the cold, since this only applies to purchases before the 26th.

Even though I already have a copy, any new person who wants the bonus materials in Canada will be forced to order from the UBI store and pay extra for shipping. Not cool.

Skorak · 03-30-07, 11:13 AM

Faxed mine off just now 1-919-468-3305.
I would like to thank the people responsible for getting this information.
And another big thanks if I ever get it delivered.

I agree this is very bad for their PR. I feel bad for the ones purchasing after the 26th.

elite_hunter_sh3 · 03-30-07, 11:44 AM

i got mine on march 22, 2007, i scanned a few high res images of box, reciept ,game dvd, manual.. so far waiting for reply

Arrowhead2k1 · 03-30-07, 01:24 PM

I used my digicam.

Flick · 03-30-07, 03:40 PM

I have my request in phone and faxed info to UBI...

Now just waiting how long its going to take for the package to arrive.

elite_hunter_sh3 · 03-31-07, 12:24 PM

ok basically i replied to there request and i scanned my reciept from ebgames, game box, dvd and manual(dvd,manual i decided to put in) and they havent responded for the last few days, does this mean they r still verifying it or its been shipped?? willl i have to pay for shipping costs/extra fees??

flintlock · 03-31-07, 12:33 PM

Quote:

Originally Posted by elite_hunter_sh3

willl i have to pay for shipping costs/extra fees??

Given the confusion was created by Ubi itself and not the customer, and the fact they didn't request payment up front -- I'd say Ubi is most likely eating the cost on shipment.

elite_hunter_sh3 · 03-31-07, 12:42 PM

so since they didnt respond does this mean they are shipping bonus materials??

AG124 · 03-31-07, 12:47 PM

Apparently, if they don't respond (or if they just hold your online submission of materials), your request has been approved and you just wait in line (in the order they received your request) until they get the materials. A representative on the tech support line told me something like that - I don't remember exactly what. It looks like my request has been approved though - the representative checked out my incident number while I was on the phone and said it was approved. It's just a matter of how many copies of the bonus material they end up getting for destribution, I guess.

He mentioned how limited their supply was several times during the conversation, but didn't have any idea how many copies there were originally, or how many were left at that time.

flintlock · 03-31-07, 12:48 PM

If they haven't responded, I'd definitely get back in touch with them again. Get a confirmation that they have received what they require from you and they will in fact ship the bonus material to you. Oh, and while you have their attention, that may be a good time to enquire about any shipping fees.

Good luck.

elite_hunter_sh3 · 03-31-07, 01:04 PM

do i just update the incident by posting another question or create a new question altogether??

03-29-07, 01:51 PM	#121
AG124 Sea Lord Join Date: Jun 2005 Location: Canada Posts: 1,878 Downloads: 4 Uploads: 0	Finished Well, that is the same information that was posted before (and which I saw on the Ubisoft forum earlier than even that anyway). But I don't need the shipping address now - I just bought a calling card from the University and called the 1-900 number. I now have everything taken care of, although Ubisoft still hasn't verified my information or even acknowledged my first request for help. Thank you for the information anyway. __________________ DOWNLOAD GWX HERE: http://www.thegreywolves.com/index.html

03-29-07, 05:06 PM	#123
Grobschnitt Swabbie Join Date: Mar 2007 Location: Canada Posts: 9 Downloads: 0 Uploads: 0	Jesus Christ this is a pain in the ass. I've tried using the Ask a question feature on the website it it keeps coming up with an error. So I called the number and they gave me the fax number to send in. But I keep getting a "cell number is out of service" I put a 1 in front and someone answered..not from ubisoft. What fax number are you guys calling from alberta, canada? 1-919-468-xxxx Or just 919-468-xxxx Or what? thanks It's ok I got the website working..Zonealarm was messing it up for some reason. I sent in the files though the "Qsk a question" like they asked me to do as an alternative to fax. Last edited by Grobschnitt; 03-29-07 at 05:49 PM.

03-29-07, 10:24 PM	#124
elite_hunter_sh3 The Old Man Join Date: Nov 2005 Posts: 1,376 Downloads: 6 Uploads: 0	KUDOS to UBI !!!, responded in a nice manner, in fact 2 different reps responded, i must have clicked twice, they asked me to scan the front of my box and my reciept which i did and i also made a second scan of the reciept, manual, and game dvd , both were high resolution scans so it would be easier for them to verify, i also enclosed my address for shipping, will i have to pay any shipping fees??

03-29-07, 11:06 PM	#125
Soviet_Warlord XO Join Date: Apr 2005 Posts: 416 Downloads: 68 Uploads: 0	I still do not consider this to be an adequate solution, for two reasons: 1) The stocks of bonus materials are "limited". Not cool. 2) Any Canadian who didn't grab a copy quickly (or jump on the new-release bandwagon) now is left out in the cold, since this only applies to purchases before the 26th. Even though I already have a copy, any new person who wants the bonus materials in Canada will be forced to order from the UBI store and pay extra for shipping. Not cool. __________________

03-31-07, 12:47 PM	#133
AG124 Sea Lord Join Date: Jun 2005 Location: Canada Posts: 1,878 Downloads: 4 Uploads: 0	SHIV Bonus Material Approval Apparently, if they don't respond (or if they just hold your online submission of materials), your request has been approved and you just wait in line (in the order they received your request) until they get the materials. A representative on the tech support line told me something like that - I don't remember exactly what. It looks like my request has been approved though - the representative checked out my incident number while I was on the phone and said it was approved. It's just a matter of how many copies of the bonus material they end up getting for destribution, I guess. He mentioned how limited their supply was several times during the conversation, but didn't have any idea how many copies there were originally, or how many were left at that time. __________________ DOWNLOAD GWX HERE: http://www.thegreywolves.com/index.html Last edited by AG124; 03-31-07 at 01:48 PM.

03-29-07, 02:01 PM	#122
Cakewalk Engineer Join Date: Mar 2007 Location: Ottawa, Canada Posts: 212 Downloads: 7 Uploads: 0	Just sent mine in, using the "ask a question" feature, included a scan of my box and my receipt. Hopefully they'll send it...

03-30-07, 11:13 AM	#126
Skorak Swabbie Join Date: Apr 2006 Location: Edmonton, Canada Posts: 11 Downloads: 0 Uploads: 0	Faxed mine off just now 1-919-468-3305. I would like to thank the people responsible for getting this information. And another big thanks if I ever get it delivered. I agree this is very bad for their PR. I feel bad for the ones purchasing after the 26th.

03-30-07, 11:44 AM	#127
elite_hunter_sh3 The Old Man Join Date: Nov 2005 Posts: 1,376 Downloads: 6 Uploads: 0	i got mine on march 22, 2007, i scanned a few high res images of box, reciept ,game dvd, manual.. so far waiting for reply

03-30-07, 01:24 PM	#128
Arrowhead2k1 Torpedoman Join Date: Apr 2002 Posts: 112 Downloads: 22 Uploads: 0	I used my digicam.

03-30-07, 03:40 PM	#129
Flick Sparky Join Date: Mar 2002 Location: Ottawa Canada Posts: 157 Downloads: 8 Uploads: 0	I have my request in phone and faxed info to UBI... Now just waiting how long its going to take for the package to arrive.

03-31-07, 12:24 PM	#130
elite_hunter_sh3 The Old Man Join Date: Nov 2005 Posts: 1,376 Downloads: 6 Uploads: 0	ok basically i replied to there request and i scanned my reciept from ebgames, game box, dvd and manual(dvd,manual i decided to put in) and they havent responded for the last few days, does this mean they r still verifying it or its been shipped?? willl i have to pay for shipping costs/extra fees??

03-31-07, 12:42 PM	#132
elite_hunter_sh3 The Old Man Join Date: Nov 2005 Posts: 1,376 Downloads: 6 Uploads: 0	so since they didnt respond does this mean they are shipping bonus materials??

03-31-07, 12:48 PM	#134
flintlock Ace of the Deep Join Date: Oct 2006 Posts: 1,177 Downloads: 0 Uploads: 0	If they haven't responded, I'd definitely get back in touch with them again. Get a confirmation that they have received what they require from you and they will in fact ship the bonus material to you. Oh, and while you have their attention, that may be a good time to enquire about any shipping fees. Good luck.

03-31-07, 01:04 PM	#135
elite_hunter_sh3 The Old Man Join Date: Nov 2005 Posts: 1,376 Downloads: 6 Uploads: 0	do i just update the incident by posting another question or create a new question altogether??