Canada not getting bonus material

[Flick]

Originally Posted by AG124

I've just sent an e-mail to Ubisoft, and I encourage others to do the same. I will also call them if I do not get a response. Here is the contact info for Canadians - I encourage others to not let this go:

Technical Support

For technical support on Ubisoft games, visit the
Supportsection. Phone: 1-866-824-6515

Address

Ubisoft Divertissements Inc.
Ubisoft Canada Inc.
5505, St-Laurent blvd, suite 5000
Montreal, Quebec
H2T 1S6

For any information concerning recruitment, visit the jobs section.

Media contact

Cédric Orvoine
PR Manager
Tel: 514-490-2000
corvoine@ubisoft.qc.ca
Independent Retailers
PC French Games
Xcel Software Source (Yohan Valin)
1-877-612-8030

Console Games
Importel (Annick Lefebvre)
1-418-836-4671

Ubi Soft Canada Inc.

Business
Olivier Ernst
General Manager
Tel: 514-490-2000

General Information

Tel: 514-490-2000
webmaster@ubisoft.qc.ca


For questions/comments about the web site, please contact the Webmaster.

AG124 which email addy and to who? I want to do the same today.

Thanks

[AG124]

I personally e-mailed the "Media Contact" dept. (or PR Manager) near the middle of the contact info section (corvoine@ubisoft.qc.ca). Might have been the wrong dept. to contact though, as I never got a response.

[Flick]

Thanks AG124.

[cody6]

ATTN: Killjoy,re your remarks about about Canadian military achievement
My greatfather fought in the Boer war
Both grandfathers fought in WW1-One KIA-gassed
My father & three uncles fought in WW2-One KIA,Two wounded
MY uncle fought in Korea
My nephew is presently fighting in Afghanistan
I presume your remark was made in jest,however considering Canada's small population her military record is second to none-Best Regards-Cody

[AG124]

Bump.

Still nothing from Ubisoft, either here, on their own forums, or on anyone's e-mail (as far as has been announced here). Looks like I will have to send another email to a different department.

[Sockeye]

Hey, shipmates, my pre-order just arrived today from Ubi, and in the box, I recieved the game, a poster-sized map of the Pacific, a ship recogition poster, keystroke card, and the manual.

Not sure if everyone was looking for more than that, but that's what Ubi sent me directly.

Definitely not big news by any means, but I wanted to throw it in here.

[Arrowhead2k1]

Well, we bought it from a retail store and only got an English/French manual and game dvd. That's it!

[Soviet_Warlord]

Originally Posted by Sockeye

Hey, shipmates, my pre-order just arrived today from Ubi, and in the box, I recieved the game, a poster-sized map of the Pacific, a ship recogition poster, keystroke card, and the manual.

Not sure if everyone was looking for more than that, but that's what Ubi sent me directly.

Definitely not big news by any means, but I wanted to throw it in here.

The manual isn't divided into English / French sections, right?

By the way, is this the Ubi store that you bought it from? ---> http://store.ubi.com/item.jsp?item=68343

[Cakewalk]

The manual is divided into two sections; One for English, and flip it over and you have the French section.

Not in colour, either.

[Soviet_Warlord]

Originally Posted by Cakewalk

The manual is divided into two sections; One for English, and flip it over and you have the French section.

Not in colour, either.

Yes that's the Canadian version... Sockeye ordered SH4 from Ubi and I'm making sure that his manual is the superior type.

[Sockeye]

Have taken a look through the manual and notice nothing that's au Francais. Didn't realise it at the time, but the bonus DVD video was there as well. It looks like it was just a matter of ordering from Ubi directly instead of the nefarious middleman (sorry, but how often do ya get to use the word "nefarious").

The UbiStore that I ordered from was the link after clicking the Pre-Order link at silenthunter4.us.ubi.com, so I think the link Soviet Warlord put up was the one. This was back on the 1st of February.

I'm not trying to rub it in or anything, and I feel for ya, my fellow pale-skinned, frostbitten brethren of the North. I do hope that everyone can be satisfied at some point.

Although I understand that the problem is really the principle of the matter, the only thing that's really a "bonus" out of the material is the second disk with the period documentaries.

[Souleech]

Posteddocument.write(''+ myTimeZone('Mon, 26 Mar 2007 16:05:07 GMT-0700', 'Mon March 26 2007 16:05')+''); Mon March 26 2007 16:05 Hide PostHello everyone. I have been investigating the issue. here is what I found in a nice Q&A format:

1. What? I can't find the Limited Time Edition with the premium packaging, large manual, fold out map and recognition manual, quick reference card, and documentary DVD in any of my local Canadian retail stores!
Yes that is correct. Unfortunately, the Limited Time Edition is NOT available in Canadian retail stores.

2. So what about that information that you posted in this thread earlier?
At the time I had posted this information, I was told that it was all true. Unfortunately, I've found out now that was not the case. I apologize for sharing this incorrect information, but that is what I was told at the time.

3. So what is in the packaging in the Canadian retail stores?
From what I've been told, this package only contains the game disk, and English and French Canadian manuals.

4. So if I live in Canada, where can I purchase the limited time edition?
Canadians who want to purchase the Limited Time Edition may purchase it in the US Ubi Store.

5. Bonus material is listed right on the box of the package I bought, but it was not actually inside the packaging! What's going on?
If bonus material is listed on the box (but was not in the package), then the retailer received the US version and is responsible for providing a complete copy of the game, not Ubisoft.

6. I'm very angry about this whole issue! Where can I voice my anger about this?
I completely understand that you would be very angry and frustrated if you were in this situation. Unfortunately, I cannot do anything further to help. Please go to Ubisoft Customer Support as that is the best place to let your voices be heard on this matter.

Once again, I apologize for this misinformation and any frustration this has caused. When I posted this information, I was told that it was true. If you have any further questions, please relate that to Ubisoft Customer Support. Thank you.

Link:http://forums.ubi.com/eve/forums/a/t...7561059835/p/2



Here's my thread to respond to that:

First of all, i will try to stay calm because right now, all i wanna do is, open a window and throw that computer out of my home!!!!!

I'm real sick and tired to get laugh at by games software companies!!!

What's your problem Ubisoft???? Canadians doesn't spend enough money into your enterprise??? We don't deserve the proper edition??? All we deserve is a piece of **** like you shipped to us!!! The game and a manuel in black and white!!! Come on!!! Are we that stupid, is that what you think of us???

Seriously, you promised something and later, you're changing your mind. AudibleKnight as been design to be the one who will take the blame but me, i'm not buying this!!!
M.Guillemot, you better go take some marketing course because right now, you failed the exam with a big F!!!!

MY MONEY IS GOOD AS THE OTHER COUNTRIES AND I DESERVE BETTER THAN THIS!!!!!

I had my deception when i saw the UK Special Edition and what it was costing for a Canadian resident to get it... around 200$?!?!?!

But this, it's the cherry on the sundae. This is an absolute insult to us and i will not forget what you have decided for us!!!

For me, i will not buy anymore Ubisoft games till this issue as been solved and you can be assure that as soon that my SH4 is arriving, i will returning it for a complete refund.

Shame on you Ubisoft!!!! You want to threat the canadian like this well, i don't see why i would buy the stuff from a company who that we only deserve a DVD of the game and a manuel in black and white while the standard UK SH4 have the good manuel and the keycard.

I encourage others Canadians to let know Ubisoft that we are not happy about this.

Link:http://forums.ubi.com/eve/forums/a/t...5/m/1241071545

What do you think about that???

[Arrowhead2k1]

What a load of crap from UBI.

And they thought their sales in Canada were piss poor before... Next time they roll a product out on us, we won't forget SH4.

[AG124]

I wish more than anything else in the world right now that I had not bought this game - the only reason I bought it at full price was to get the bonus materials. Otherwise, I would have waited for the price to drop. But it will be the last time I ever buy a Ubisoft game, and I won't be modding for SHIV (not that Ubisoft cares about that anyway).

This is just too great a spit in the face to ignore, and it seems that every other country in the world except Canada is getting something extra (even forgetting the DVD, we apparently aren't worth printing a map on a piece of paper which would probably be smaller than some of their promotional posters and signs). And Ubisoft waited until a substantial portion of SH gamers bought the game before even bothering to tell us. I feel completely sick - I can't believe I let myself be cheated like that. I know I'm stuck with the piece of sh*t of a game now since it has been 5 days and it is opened, but if there is any way I can bring the *******ing thing back on a technicality of some kind would someone kindly let me know?

You can all let this thread die now, we've got our answer from Ubisoft. I will send a complaint though, not that it will do any good at all.

[John Channing]

Calm down. This is only the beginning.

I will get back to everyone tomorrow morning after I have checked a few things out.

JCC