I can't launch the game! - Page 2

pcjd002 · 03-28-10, 08:14 AM

Still it doesn't work!

I'm using XP

Is the install keycode usefull?

The Enigma · 03-28-10, 08:24 AM

I think you need it somewhere in the process of creating an UBI account (don't
have SH5 so I'm not sure where exactly you are being prompted for the key).

[EDIT]
Isn't there some kind of UBI detection tool installed to do some OS/hardware checks?
If yes, run it and let us know if there are warnings.

Nemesis43 · 03-28-10, 08:51 AM

Once you've created an account with ubisoft, you have the option of associating games with it by entering the keycode. The game will not run before that's done.

The Enigma · 03-28-10, 08:54 AM

Quote:

Originally Posted by Nemesis43

Once you've created an account with ubisoft, you have the option of associating games with it by entering the keycode. The game will not run before that's done.

OK, but before that you need to be able to connect to the UBI server.
As far as the info provided, he isn't able to do so.

pcjd002 · 03-28-10, 09:22 AM

I 've visited Ubisoft website,and registered the game(I think so).But,no install keycode required!

How can I create an account with ubisoft correctly?

SabreHawk · 03-28-10, 09:43 AM

Well you can create an account at UBI even without owning the sim, but as far as registering SH5 proper, that has to be done upon it's first time launch I beleive. At least thats how I did this, and was prompted to do so during the launch, though I dont remember excatly at what point.
But I had already created and account at UBIsoft even before installing the game, so upon install and subsequent starting up the first time I looged in and check the "remember me" box and then I think it was after this that I was prompted to register SH5 and the keycode was then required.

But as I read your results here, you'll have to resolve your network coonection issues before this can take place. And when it comes to connection problems they can be due to many causes, and I'd get in touch with UBI support on this. They can walk you though the tests and procedures to see what is the problem. And trust me they will help, I've delt with them on the phone myself and they will help you even with things that are not related to the software itself but of your computer, and your network configuration.

pcjd002 · 03-28-10, 09:57 AM

Quote:

Originally Posted by SabreHawk

Well you can create an account at UBI even without owning the sim, but as far as registering SH5 proper, that has to be done upon it's first time launch I beleive. At least thats how I did this, and was prompted to do so during the launch, though I dont remember excatly at what point.
But I had already created and account at UBIsoft even before installing the game, so upon install and subsequent starting up the first time I looged in and check the "remember me" box and then I think it was after this that I was prompted to register SH5 and the keycode was then required.

But as I read your results here, you'll have to resolve your network coonection issues before this can take place. And when it comes to connection problems they can be due to many causes, and I'd get in touch with UBI support on this. They can walk you though the tests and procedures to see what is the problem. And trust me they will help, I've delt with them on the phone myself and they will help you even with things that are not related to the software itself but of your computer, and your network configuration.

Tanks a lot!

03-28-10, 08:24 AM	#17
The Enigma Seer of visions Join Date: Mar 2005 Location: Under the surface Posts: 2,315 Downloads: 31 Uploads: 0	I think you need it somewhere in the process of creating an UBI account (don't have SH5 so I'm not sure where exactly you are being prompted for the key). [EDIT] Isn't there some kind of UBI detection tool installed to do some OS/hardware checks? If yes, run it and let us know if there are warnings. __________________

03-28-10, 09:22 AM	#20
pcjd002 Watch Join Date: Mar 2010 Posts: 18 Downloads: 36 Uploads: 0	I 've visited Ubisoft website,and registered the game(I think so).But,no install keycode required! How can I create an account with ubisoft correctly? Last edited by pcjd002; 03-28-10 at 09:50 AM.

03-28-10, 09:43 AM	#21
SabreHawk Captain Join Date: Mar 2005 Location: Seattle, Wa. USA Posts: 530 Downloads: 8 Uploads: 0	Well you can create an account at UBI even without owning the sim, but as far as registering SH5 proper, that has to be done upon it's first time launch I beleive. At least thats how I did this, and was prompted to do so during the launch, though I dont remember excatly at what point. But I had already created and account at UBIsoft even before installing the game, so upon install and subsequent starting up the first time I looged in and check the "remember me" box and then I think it was after this that I was prompted to register SH5 and the keycode was then required. But as I read your results here, you'll have to resolve your network coonection issues before this can take place. And when it comes to connection problems they can be due to many causes, and I'd get in touch with UBI support on this. They can walk you though the tests and procedures to see what is the problem. And trust me they will help, I've delt with them on the phone myself and they will help you even with things that are not related to the software itself but of your computer, and your network configuration. __________________ "Chance favors the prepared mind"

03-28-10, 08:14 AM	#16
pcjd002 Watch Join Date: Mar 2010 Posts: 18 Downloads: 36 Uploads: 0	Still it doesn't work! I'm using XP Is the install keycode usefull?

03-28-10, 08:51 AM	#18
Nemesis43 Watch Join Date: Mar 2010 Posts: 20 Downloads: 12 Uploads: 1	Once you've created an account with ubisoft, you have the option of associating games with it by entering the keycode. The game will not run before that's done.