Buyer Beware

[Deimos01]

So, as some of you may have read, I had some serious issues with my computer. Short story is, I bought a Dell XPS 720 back in October 07 and started having problems about 2 months later. Namely the dreaded nvlddmkm display error. After months of wrangling with tech support and trying every fix known to man my computer finally died. They sent a site tech out to fix it and after a couple more SNAFU's and a final, rather testy, call in to Dell again they were finally able to get me running problem free.

Now I dont really have a problem if something doesnt work right as long as it gets fixed. What I dont like is in order to get the problem fixed I had to get the run-around for 4 months. I paid good money for this comp and I expect it to work and if not, then I expect it to get fixed ASAP. I should say that the tech support guys I talked to were all very helpfull but the have to follow their proceedures which essentially means you get the run around.

Here is the funny part. If you look on the Dell site you see nothing but 5 star reviews about the XPS and Dell. I wrote a review about my dissatisfaction 2 weeks ago and it is not up. Guess Dell doesnt want anyone to know about folks who have problems. So, if you are thinking Dell, then Buyer BEWARE!