Instructions from the I.T. Department

VipertheSniper · 01-16-08, 08:11 AM

Quote:

Originally Posted by sonar732

Quote:

Originally Posted by VipertheSniper

Arghh, what did I get myself into, I just landed a job as IT-Support after more than two years unemployment... Guess I'll just pretend being happy that I've finally got a job again.

Congrats! What level of support do you do?

1st Level Support, but I expect if all goes well, I'll soon do 2nd Level.

About the video, it's not the one you describe, which I've seen too, it's a sketch, pretty funny.

baggygreen · 01-16-08, 05:16 PM

First would be bliss - i do first, second, what we call escalated, and then the invoicing for every job to go with it. Did i mention i look after more than 10k printers and copiers across the country?

users =

sonar732 · 01-16-08, 05:36 PM

Quote:

Originally Posted by baggygreen

First would be bliss - i do first, second, what we call escalated, and then the invoicing for every job to go with it. Did i mention i look after more than 10k printers and copiers across the country?

users =

10k? OOOUUUCCCHHHH!

In a community college that I worked for, we would do preventative maintenance on each laser printer. I just cringe at the thought of the logs of those printers and copiers.

baggygreen · 01-16-08, 07:29 PM

yeh, 10k.

Fortunately I dont go service them, I dish that off to whatever service provider is nearest them normally, but trying to keep track of all of them is painful.

You can guess how many calls i have open at any one time, and im meant to know exactly whats going on with every one at any given time.... eep

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01-16-08, 05:16 PM	#2
baggygreen Sea Lord Join Date: Jul 2006 Location: Canberra, ACT, Down Under (really On Top) Posts: 1,880 Downloads: 7 Uploads: 0	First would be bliss - i do first, second, what we call escalated, and then the invoicing for every job to go with it. Did i mention i look after more than 10k printers and copiers across the country? users =

01-16-08, 07:29 PM	#4
baggygreen Sea Lord Join Date: Jul 2006 Location: Canberra, ACT, Down Under (really On Top) Posts: 1,880 Downloads: 7 Uploads: 0	yeh, 10k. Fortunately I dont go service them, I dish that off to whatever service provider is nearest them normally, but trying to keep track of all of them is painful. You can guess how many calls i have open at any one time, and im meant to know exactly whats going on with every one at any given time.... eep