Blue screen of death

[mapuc]

Now it was my turn to get this famous Blue screen of death. I was away from the computer only web page open was subsim and FB

When I returned I saw a blue screen on my monitor-With a stopcode saying
0xc000021a I Rebooted three times before the computer started to collect info and restarted the computer.

Black screen then Running diagnostic-then a new message about repairing the disc which could take more than an hour

This toke around 20 minutes, then black screen again thereafter a new message-Reboot device or........(can't remember the rest of the message) I tried to restart the computer a few times, but the same messages popped up.

(This comment is send from my elder sisters computer)

Markus

[Moonlight]

I'd never heard of this BSOD before so I looked it up, there are a multitude of possible causes so you'll have to go through them one at a time, my guess is that you won't do that so expect some more of this BSOD in the future.

The Windows error code 0xc000021a, also known as STATUS_SYSTEM_PROCESS_TERMINATED, indicates that a critical system process like Winlogon or CSRSS has failed, causing the operating system to halt. This can lead to a Blue Screen of Death (BSOD) and prevent the computer from booting properly.

Possible Causes:

Corrupted system files: This is a common cause, especially after a failed Windows update or a corrupted hard drive.

Incompatible software: An incompatible third-party program can sometimes interfere with critical system processes.

Failed Windows upgrade: An incomplete or failed upgrade can leave the system in an unstable state.

Incomplete installation: If a software program was not installed correctly, it could lead to this error.

Backup issues: If a backup program did not correctly restore files, it could lead to mismatched system files.

Malware: In some cases, malware can also interfere with system processes.
Hardware problems: While less common, hardware issues like a failing hard drive can also cause this error.

Troubleshooting Steps:

Boot into Safe Mode: Try booting into Safe Mode to see if the issue persists. If it doesn't, it suggests that a third-party application or driver might be causing the problem.

Run System File Checker (SFC): This tool can scan for and repair corrupted system files.

Update drivers: Make sure your drivers are up-to-date, especially graphics drivers, as they can sometimes cause issues.

Run Windows Defender Antivirus scan: Scan your system for malware, as it could be interfering with system processes.

Check disk errors: Use CHKDSK to check for errors on your hard drive.
Uninstall conflicting software: If you recently installed a new program, try uninstalling it to see if that resolves the issue.

Perform a System Restore: If you have a recent system restore point, restore your system to that point.

Reinstall Windows: If all else fails, you may need to reinstall Windows.

Consider using DISM: The Deployment Image Servicing and Management tool can be used to repair the Windows image.

Use the bcdedit command: This command can help rebuild the Boot Configuration Data (BCD), which is used by the bootloader.

[mapuc]

Thank you. Maybe it is the hdd who iis damaged-'cause that's what it says 'repairing hdd(disc)'

Under all circumstances I'm taking it to a computer service company to see if it can be repaired or not.

I hope it can be repaired, since I have three pdf-files on my desktop which are important. Yes I should have copied them and saved them on a USB. But who would have thought I would run into such a computer breakdown.

I haven't installed any hardware since I bought the computer and I haven't installed any software the last couple of years. Only upgraded them when needed.

Markus

[Skybird]

If everything else fails and you end up with a new system or a newly installed fresh HD in the old one, you can keep the old HD externally and later attach it to the freshly installed system, trying to extract those PDFs. I would do so only if it is verfified fact that the HD had a technical problem and no software-induced one: malware in other words, else you would just infest your new system with the old problem. If software or "unknown cause" is the problem, never attach the old HD to a new system again.

[mapuc]

Thank you Skybird - I'll ask the service person if this can be done or not and what they else can do to save these pdf-files.

I'm fully prepared on the fact they will say it can't be repaired-Remember it is their main task to sell me a new computer-They will therefore say: Sorry it can't be repaired

I have to sooner or later make a change of operations system-from WIN10 to WIN11. Before that I have to save some important files on my computer mostly these pdf-files.

Markus

[mapuc]

I deliver my computer yesterday and the repair man said, it's mostly a hardware failure when you get this kind of stopcode.

Today I got a call-The HDD is kaput-He will try to save as much he can, especially these pdf-files.

Ach so ein......

Now it gonna going to be interesting to see how much a new ssd harddisk cost and if I can get win11.

Markus

[Skybird]

I would not be eager to get W11. Just saying...

[Skybird]

I would not be eager to get W11. Just saying... You keep the old system it seems, so you can keep W10. A new system maybe would not leave you the choice anymore.

[mapuc]

My elder sister and my little sister have Win 11 and it works fine. They aren't exactly some computer gurus far from it. Right now I'm sitting in my elder sisters home and writting on a Win 11, using google chrome

I can first get my computer back around May 13th.

Markus