My new project a 1/8 scale model

[mapuc]

On their homepage they have this field where you write what the problem is and what you need. Here is what I wrote
"Hi Revell
I purchased your model US Touring Bike 1:8 and I forgot to check the content-I started to build the model when a part had been painted-Now I'm at step 42 and need Clear part number 86-HA none of the clear parts are there.

I don't know the item number what it says on the box is 07937 on first page in the instructions following number is
07937-0379.

Kind Regards
Markus P "

A few days later I got this email from Revell:

Hello Mr. P.

Please advise PAGE 6 and 7 FROM THE INSTRUCTIONSHEET WITH PARTS MARKED YOU NEED


Mit freundlichen Grüßen / Best regards


Petra Slansky

In response I wrote:

" Hi Petra

I need all the clear parts except the wind shell So I need Clear parts: 36,86,2X110,4X113 and 135 from the Revell US Touring Bike 1:8. 07937-0379

Kind Regards
Markus P "

Edit
I'll give it a little week..until Friday 29th of April.
End edit

Markus

[Onkel Neal]

Yeah, don't be shy about a polite follow up message. I'm sure they will take care of you.

[mapuc]

Well we are now on Friday and no clear parts in my post.
I wonder if another mail would help ?

What's bother me is that I didn't do as I always do.
Check to content and the parts on the tree to see if something is missing or damaged.

Markus

[vienna]

Regarding Revell replacement parts...

Unless the current management of Revell has taken the hard "corporate" stance regarding customer relations, there shouldn't be much of a problem asking for their assistance; the whole discussion reminded me of decades ago when I was about 13 years old and my family had moved to Los Angeles for the first of several times; I had a Revell kit (don't remember what it was, probably a sailing ship, my preference at the time) and, when I opened it, I found that aportion of the parts, listed in the instructions as being in a packet, were missing; I sent a letter to Revell's office address and got no reply; their California offices were in an area near the coast now known as Marina Del Rey; I decided to see if I could make a trip out there (about 20 miles from my then home) to the address on Glencoe Avenue; it took about a two hour bus trip (public transit was really horrible back then in LA) to get anywhere near the address and I had to walk the final mile on foot; I walked into the lobby and went to the reception desk; the receptionist seemed a bit surprised and bemused to see a kid show up a the headquarters; when she asked what I wanted I told her about the kit and the missing packet of parts and I asked if she could tell me who I could write to in order to buy replacements; she asked if I had the kit number and description of the missing part(s), I showed her a note where I had jotted down the information; she asked me to take a seat and she quickly wrote a note and summoned a clerk by pressing a buzzer; she quietly spoke to the clerk, and he disappeared through a door behind the reception desk; he reappeared a few minutes later and handed something to the receptionist, who called me over to the desk; she handed me the packet of parts the clerk had bought and with a smile said Revell apologized for the error and hoped I would stay a good customer...

I did stay a good customer an never forgot how well they treated their clientele...




<O>

[mapuc]

^ Now that was I would call a sunshine story where everything ended good.

I on the other hand can't do it-Take the trip to Revell who has their head officer in Germany Bünde.

I have to wait for it-It hasn't arrived yet.

Markus