Exploring the Galaxy...

[Skybird]

Google has blocked my card. Reentering card data did nothing, deleting it completely and adding it new also did not help. Support - from Google? Zero. Rien. Nada. Nothing. Nichts. They lead you in endless circles, the same online "help" sites with unproficient "help", and online forms that do not allow enough space. Me replying to a German Gmail from German staff led to an English reply demanding I should contact the German site, at best via online form from which I started. Repeating it led to a complaint why I do not use the German site, while I used the German site. Using a general address of theirs via my PC email accounts and describing the mess they created, led to a brief reply that I should contact the online help site where I got started. And so on, and on. So far 5 iterations. Meanwhile, my wallet acccount got deactivated completely, and I my card cannot be entered anymore at all, gets deleted as fast as I enter it.

Was at the bank yesterday. The card is absolutely okay, free, unblocked, with more than sufficent financial basis.

This is the most customer-hostile "service" I have experienced since many years, since my almost-lawyer run clash with a telefon company. A total piece of SH!T what Google delivers there. They really have done anything they can to prevent people contacting them, and those few surviving the labyrinth get frustrated in the most perfected manner I have ever seen.

Was looking for a service telephone number, and search got me a link. On the linked site - they again refer to their online "help" centre.

A nuke falling on top of them - I would not mind one bit.

Zero points, total frustration, total customer support failure. The definite worst case scenario possible for a matter like this.

Point is, intitially I was successful in gmailing German staff, they send a reply. And then nothing. Impossible to reach that man again via his own mail. They have done all that they can to prevent people contacting them directly. Impossible.

Next week they will get a paper letter from me with some very clear and unhidden comments on what their customer service is worth for. I expect to receive a letter in French as a reply, complaining about why I do not use the German online form.

Google shall burn.

[the_tyrant]

why don't you connect your PayPal to your google account, and your credit card to your PayPal? That is what I do on my phone, and it should be possible on Android (I don't have my android device with me on vacation, also, I'm posting this from the Vatican)

also, its time to take this as a cue to sell your galaxy and switch to an iPad

[MH]

It must be Karma thing , i had no problems with google accounts or know anyone who had.
It happened my purchases had not been authorised a few times for some odd reason, i simply tried again a little later and it was all good.
Don't know.....

[Skybird]

Originally Posted by the_tyrant

why don't you connect your PayPal to your google account, and your credit card to your PayPal? That is what I do on my phone, and it should be possible on Android

Google Playshop accepts no PayPal. And I would need to restore Paypal again, too, I cancelled that one also two years ago. Maybe I would, but still: Google accepts no Paypal.

Unfortunately, there is no alternative to Playstore in its diversity of available apps of all kind, else I would tell Google they could kiss me where the sun does not shine. Amazon app store is poorly equipped, in comparison, and other minor platforms I visited are even smaller, and often suspicious.

I just installed a second account, user account I mean. It functions - but the same credit card - mind you, the one of which the bank says it is completely okay - immediately got locked again, and the wallet account again got deleted.

This is the worst customer service I have ever seen in any company. It is practically non-existent. And this constantly being sent into the same racetrack pattern again and again is what I maybe take even more queer than the problem with the card. Problems can happen with tech stuff. Hostility to customers and trying to scare them away if they have complaints or problems, leaving them alone with the trouble - that is unforgivable.

I did not know how much tabs with Android depend on Google, and if I had forseen the trouble Googles gives me know, I probably would have skipped the buy and waited for a cheaper W8 tablet.

[the_tyrant]

buy a prepaid card? http://play.google.com/intl/en_us/about/giftcards/

not sure if they are available in Germany though. If you are interested, I can help you pick some up in Canada (once I get back of course)

[Skybird]

Thanks for the offer, but I think this cannot be the solution. They messed something up, they do not care for fixing it or explaining it or talk with me, and so I will stop trying to squeeze myself into their golden rectum. I never was a friend of their privacy violation policies, with even greater enthusiasm I will now tell everybody willing to listen what desinterested loosers they are regarding customer service, too. After all they make a perfect textbook example for my argument that monopolies must be prevented and monopolists must get destroyed at all cost.

I hope the already payed apps of mine are not a loss once I need to reinstall them!?

Got myself a Bamboo Stylus this afternoon. Makes a great difference, compared to the - too thin - default stylus.