Call centres: The new factory line?

[Feuer Frei!]

I used to work in a call centre for the government and let me tell you it wasn't pleasant.
Everything was monitored, the phone calls, the breaks, every keystroke, everything.
The money was great actually but the conditions were terrible.
We had to complete a customer's phone call in less than 2 minutes, unless it was a phone claim.
If the general enquiry wasn't finished in 2 minutes or less questions were asked and you were frowned upon.
Wasn't a very pleasant time.