Former SH5 Producer Alexandru Gris talks about Software-Quality

[janh]

Originally Posted by BigBANGtheory

I liked his footnote on page 1:
** Management of expectations and of communities is more important than ever in the days of the Internet.

How many developers and publishers still fall foul of this?

This really still reads weird to me. Does it mean that companies believe that should have people that "tell customers what they ought to desire and what their wishes and expectation should be"? Technically, I would think they should have a good public-relations staff that communicates with fans and customers -- both ways. News and infos on lasted developments to the public, and talking to fans to gather wishes, improvement suggestions, trends in the communities etc that should influence forthcoming developments.