Ubisoft Masterserver down? (merged)

[Steeltrap]

Originally Posted by RSColonel_131st

I just tried this.

1) http://support.ubi.com doesn't load.

2) I have to go trough ubi.com then click support then click trough platforms and games to find the SH5 FAQ.

3) "Ask a question" requires an UBI account.

So you have to jump trough multiple hoops AND give UBI your personal Data (at least Date of Birth, Full Name, Mail Adress, ZIP Code) AND pay for shipping to return a product where you don't agree with the EULA. Really smooth. Puts all the work on the customer, none of the costs on UBI.

SAdly, companies are able to act in direct conflict with every principle of quality customer relations because we, as customers, are so 'addicted' to their products we are no longer prepared to stand up to them.

I wrote a fairly lengthy piece on this stuff - it relates to what I do professionally - in the Empire: Total War threads at TWCenter, but won't do it here (doubt people are interested).

I will say it's the reason why I have not purchased SH5.

Ubi has crossed a line from which there is no return as far as I am concerned. If ALL publishers started doing this, and that meant I never bought another PC game, then so be it.