HP Compaq Presario breakdown

Onkel Neal · 06-03-09, 07:51 AM

Quote:

Originally Posted by Neal Stevens

Yeah, I completely understand computer warranties are pretty brief, no problem with that. However, I am not satisifed when a complete line of a particular product has a widespread and known defect, and the company extends the warranty basically to do a product recall, but only for a window that is significantly shorter than the expected life of the product. If the problem is random and rare, ok, I can handle that. If the problem is systemic, the remedy should be too. Basically what they are saying to me is "yes we sold you a PC with a design defect, we know they all have this problem, and 2 years is about all you can expect for your money".

That's not acceptable. This isn't over yet.

It's a V6205.

Success! I contacted the office in Houston (not a tech support number) and a company rep hooked me up with a prepaid shipping box and repair ticket. Laptop went out and returned with a new system board a few days later, working like a champ.

AVGWarhawk · 06-03-09, 08:00 AM

And justice for all!

lissiegb · 09-01-09, 08:27 PM

Hi Neal, Im experiencing the same problem with my compaq laptop, same model V6205NR as yours and read you solved your problem through the Houston office. could you tell me who to contact? I live in Argentina, so everything is more difficult. HP here in Buenos Aires won´t do anything. thanks for your help

Onkel Neal · 09-01-09, 08:46 PM

hi Liss,

check the Houston number here:
http://welcome.hp.com/country/us/en/...fice_locs.html
Hewlett-Packard USA
20555 SH 249
Houston, TX 77070
USA
Phone: (281) 370-0670

I explained to the operator that I was not getting anywhere with the tech support number and that my problem exceeded "tech support", it was more like a product liability issue. A known defect and a two year product life were not acceptable. I asked her if she could put me through to someone in customer relations to explore options. She did, the guy I spoke with agreed and sent me a carton to ship the laptop back to HP, postage paid. 8 days later it returned in working order.

Good luck.

Task Force · 09-01-09, 09:06 PM

This Is why I build my own computers... lol too bad you cant build a laptop.

Tchocky · 09-02-09, 04:13 AM

I own a dv9000, had it for 3 years now. THere are one or two major faults with the design, including that hinge crack.
It's gotten to the stage where I can't close the lid without hearing some awful cracking sounds.
That said, it's given me almost 3 years of great usage in less-than-ideal environments. That is, being biked into college/work every day, which 17-in laptops rarely like.
So, yes it's a problem, and no I'm not too torn up about it. Replacing the laptop over the next few months anyway, maybe an MSI GT729

06-03-09, 08:00 AM	#2
AVGWarhawk Lucky Jack Join Date: Jun 2005 Location: In a 1954 Buick. Posts: 28,305 Downloads: 90 Uploads: 0	And justice for all! __________________ “You're painfully alive in a drugged and dying culture.” ― Richard Yates, Revolutionary Road

09-01-09, 08:27 PM	#3
lissiegb Nub Join Date: Sep 2009 Posts: 2 Downloads: 0 Uploads: 0	same hardware problem Hi Neal, Im experiencing the same problem with my compaq laptop, same model V6205NR as yours and read you solved your problem through the Houston office. could you tell me who to contact? I live in Argentina, so everything is more difficult. HP here in Buenos Aires won´t do anything. thanks for your help

09-01-09, 08:46 PM	#4
Onkel Neal Born to Run Silent Join Date: Jan 1997 Location: Cougar Trap, Texas Posts: 21,386 Downloads: 541 Uploads: 224	hi Liss, check the Houston number here: http://welcome.hp.com/country/us/en/...fice_locs.html Hewlett-Packard USA 20555 SH 249 Houston, TX 77070 USA Phone: (281) 370-0670 I explained to the operator that I was not getting anywhere with the tech support number and that my problem exceeded "tech support", it was more like a product liability issue. A known defect and a two year product life were not acceptable. I asked her if she could put me through to someone in customer relations to explore options. She did, the guy I spoke with agreed and sent me a carton to ship the laptop back to HP, postage paid. 8 days later it returned in working order. Good luck. __________________ SUBSIM - 26 Years on the Web

09-01-09, 09:06 PM	#5
Task Force Rear Admiral Join Date: Jul 2008 Location: SPACE!!!! Posts: 10,142 Downloads: 85 Uploads: 0	This Is why I build my own computers... lol too bad you cant build a laptop. __________________ Task Force industries "Taking control of the world, one mind at a time"

09-02-09, 04:13 AM	#6
Tchocky Navy Seal Join Date: Jul 2004 Posts: 5,874 Downloads: 6 Uploads: 0	I own a dv9000, had it for 3 years now. THere are one or two major faults with the design, including that hinge crack. It's gotten to the stage where I can't close the lid without hearing some awful cracking sounds. That said, it's given me almost 3 years of great usage in less-than-ideal environments. That is, being biked into college/work every day, which 17-in laptops rarely like. So, yes it's a problem, and no I'm not too torn up about it. Replacing the laptop over the next few months anyway, maybe an MSI GT729 __________________ [SIGPIC][/SIGPIC]

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