What a Nightmare

GoldenRivet · 10-21-08, 06:57 PM

So... about Tuesday of last week we had a little "hicup" with our DSL service with AT&T.

Fine... no big deal, if i restart the computer and reset the modem and router this thing usually fixes itself.

not this time

so i call tech support - which im convinces is located somewhere in the vicinity of the greater Islamabad area, after 2:57 on the phone with the tech support assistant we got nowhere.

They then transferred me to a "level two technician" who i enjoyed the company of for another 20 minutes.

In short they could do nothing for me.

The level two tech said they would dispatch a technician to my home, and if i had not heard from AT&T within 24 hours to contact them with a confirmation number.

24 hours passed.

I called with my little confirmation number.

Again - in order to dispatch a technician from the AT&T dispatch center 3 miles from my house... i have to call Pakistan - it MUST make sense to someone.

I was told that they could send someone out the next day, and if i had not heard from them within 24 hours to call with a confirmation number.

okay.... fine.

24 hours pass again.

and once more i call the number and give them my confirmation code.

they inform me that a technician appears to be dispatched and should be arriving at my home within 30 minutes. however - he has other jobs and may run late so make sure im able to be at my home until 5:00pm

I waited - and waited - and nobody came to help me.

... the evening and the morning were the fourth day

now Friday... i called again with my confirmation number, and i was informed that a dispatch order had been given to a technician but it was for the weekend... not the week, and that it could be any time saturday or sunday.

my next phone call was to the fine folks at the AT&T accounts center where i promptly disconnected my DSL subscription due to poor customer service.

I now have cable internet through suddenlink.

so far everyone i have dealt with has gone out of their way to make sure i have what i want in their service.

Life in the modern world is hell without internet.

especially when you are trying to get your small business off the ground AND do an online class at a local college

10-21-08, 06:57 PM	#1
GoldenRivet Subsim Aviator Join Date: Mar 2007 Location: Texas Posts: 8,726 Downloads: 146 Uploads: 0	What a Nightmare So... about Tuesday of last week we had a little "hicup" with our DSL service with AT&T. Fine... no big deal, if i restart the computer and reset the modem and router this thing usually fixes itself. not this time so i call tech support - which im convinces is located somewhere in the vicinity of the greater Islamabad area, after 2:57 on the phone with the tech support assistant we got nowhere. They then transferred me to a "level two technician" who i enjoyed the company of for another 20 minutes. In short they could do nothing for me. The level two tech said they would dispatch a technician to my home, and if i had not heard from AT&T within 24 hours to contact them with a confirmation number. 24 hours passed. I called with my little confirmation number. Again - in order to dispatch a technician from the AT&T dispatch center 3 miles from my house... i have to call Pakistan - it MUST make sense to someone. I was told that they could send someone out the next day, and if i had not heard from them within 24 hours to call with a confirmation number. okay.... fine. 24 hours pass again. and once more i call the number and give them my confirmation code. they inform me that a technician appears to be dispatched and should be arriving at my home within 30 minutes. however - he has other jobs and may run late so make sure im able to be at my home until 5:00pm I waited - and waited - and nobody came to help me. ... the evening and the morning were the fourth day now Friday... i called again with my confirmation number, and i was informed that a dispatch order had been given to a technician but it was for the weekend... not the week, and that it could be any time saturday or sunday. my next phone call was to the fine folks at the AT&T accounts center where i promptly disconnected my DSL subscription due to poor customer service. I now have cable internet through suddenlink. so far everyone i have dealt with has gone out of their way to make sure i have what i want in their service. Life in the modern world is hell without internet. especially when you are trying to get your small business off the ground AND do an online class at a local college __________________