Open Letter To An Obnoxious Customer

TLAM Strike · 04-20-10, 09:08 PM

I know how you feel.

I work in food service.

One day I got really mad at a customer who called back to complain, he yelled at me for about five minutes before I snapped and yelled something like "well maybe we are having a really cr*ppy day here today and if you would shut up for a minute I would find a way to fix your order!" then I hung up.

My co-workers were all shocked, they had never seen me yell at someone before. In fact I'm quietest one there and always say "please", "thank you" and "have a nice day".

04-20-10, 09:08 PM	#23
TLAM Strike Navy Seal Join Date: Apr 2002 Location: Rochester, New York Posts: 8,633 Downloads: 29 Uploads: 6	I know how you feel. I work in food service. One day I got really mad at a customer who called back to complain, he yelled at me for about five minutes before I snapped and yelled something like "well maybe we are having a really cr*ppy day here today and if you would shut up for a minute I would find a way to fix your order!" then I hung up. My co-workers were all shocked, they had never seen me yell at someone before. In fact I'm quietest one there and always say "please", "thank you" and "have a nice day". __________________