HP Compaq Presario breakdown

[Onkel Neal]

Originally Posted by Neal Stevens

Yeah, I completely understand computer warranties are pretty brief, no problem with that. However, I am not satisifed when a complete line of a particular product has a widespread and known defect, and the company extends the warranty basically to do a product recall, but only for a window that is significantly shorter than the expected life of the product. If the problem is random and rare, ok, I can handle that. If the problem is systemic, the remedy should be too. Basically what they are saying to me is "yes we sold you a PC with a design defect, we know they all have this problem, and 2 years is about all you can expect for your money".

That's not acceptable. This isn't over yet.



It's a V6205.

Success! I contacted the office in Houston (not a tech support number) and a company rep hooked me up with a prepaid shipping box and repair ticket. Laptop went out and returned with a new system board a few days later, working like a champ.