I can't launch the game!

pcjd002 · 03-28-10, 03:59 AM

retail DVD Version

I have an Internet connection and I am connected.

During installation, it didn't request the install keycode.

When I try to launch the game, I get this error message:

"An Internet connection is required to play this game. Failed to connect to the Ubisoft master servers. Please verify that your Internet connection is functional and try again."

I disabled the firewall and launch the game, it failed again!

what's wrong?

elanaiba · 03-28-10, 04:35 AM

Do you use ZoneAlarm by any chance?

pcjd002 · 03-28-10, 04:53 AM

Quote:

Originally Posted by elanaiba

Do you use ZoneAlarm by any chance?

NO.

elanaiba · 03-28-10, 05:13 AM

Can you look into Program Files (or Program Files(x86)) \Ubisoft\Ubisoft Game Launcher

There's a number of txt log files over there that could provide information on errors encountered.

kraznyi_oktjabr · 03-28-10, 05:46 AM

Quote:

Originally Posted by elanaiba

Can you look into Program Files (or Program Files(x86)) \Ubisoft\Ubisoft Game Launcher

There's a number of txt log files over there that could provide information on errors encountered.

Please correct me but do you mean that as default SH5 installs to Program Files / Program Files (x86) folder? I thought that was not recommended.

elanaiba · 03-28-10, 05:54 AM

No, thats just where the ubisoft game launcher sits.

pcjd002 · 03-28-10, 06:25 AM

launcher_log.txt

--------------------- Network information ----------------------
Network summary:
! Found a LINK-LOCAL network card. You may have connection and/or DHCP errors.

!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
! Network problems where detected - you may experience problems connecting to the Ubisoft servers. !
! There is no general solution to the problem(s) listed above. !
! Please contact your internet service provider for help. !
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

2010-03-28 16:24:01 [3884] [DEBUG ] main.cpp (953) : creating instance mutex
2010-03-28 16:24:01 [3884] [DEBUG ] main.cpp (960) : waiting for existing instance mutex
2010-03-28 16:24:01 [3884] [DEBUG ] LoginHelper.cpp (118) : Failed to decrypt the user password
2010-03-28 16:24:02 [2600] [DEBUG ] PatchDownloader2.cpp (312) : failed to open oldfiles.txt
2010-03-28 16:24:02 [2480] [DEBUG ] HttpProxyConfig.cpp (289) : Testing direct connection to static3.cdn.ubi.com
2010-03-28 16:24:02 [2480] [DEBUG ] HttpProxyConfig.cpp (304) : Successfully resolved static3.cdn.ubi.com
2010-03-28 16:24:02 [2480] [DEBUG ] HttpProxyConfig.cpp (316) : Successfully created direct connection to static3.cdn.ubi.com
2010-03-28 16:24:16 [3884] [DEBUG ] main.cpp (1155) : stopping launcher

The Enigma · 03-28-10, 06:30 AM

Are you using a firewall?

pcjd002 · 03-28-10, 06:32 AM

Quote:

Originally Posted by The Enigma

Are you using a firewall?

I disabled the firewall .(not uninstalled )

The Enigma · 03-28-10, 06:53 AM

Ok, a little comm. check.

Can you successfully ping these IP addresses:

1) 87.248.202.133
2) 87.248.202.139

Catfish · 03-28-10, 07:08 AM

Hello,
or as UBI's eMail to me proposed:

"Did you plug in your internet connection ?"

I guess i will listen to SH3's BDU command:
"Be more agressive! "
towards UBI.

Greetings,
Catfish

badaboom · 03-28-10, 07:21 AM

I had a simular problem,I was able to connect to internet no problem but couldn't connect to UBI server,turns out my Motorola SB900 Cable Modem/Wireless Router combo had a blocked port that I couldn't get past.I've changed it out and I'm able to connect without any issues.

pcjd002 · 03-28-10, 07:22 AM

Quote:

Originally Posted by The Enigma

Ok, a little comm. check.

Can you successfully ping these IP addresses:

1) 87.248.202.133
2) 87.248.202.139

The Enigma · 03-28-10, 07:30 AM

OK, thanks for that.

What OS are you using?
Check again if the firewall isn't blocking some ports.
(I've seen cases after a third party firewall was disabled, the windows firewall took over).

For XP you can check it by looking at the LAN network properties settings (in the advanced tab).

For vista/windows 7, I don't know exactly where they have stored that setting.

The Enigma · 03-28-10, 07:35 AM

Quote:

Originally Posted by badaboom

I had a simular problem,I was able to connect to internet no problem but couldn't connect to UBI server,turns out my Motorola SB900 Cable Modem/Wireless Router combo had a blocked port that I couldn't get past.I've changed it out and I'm able to connect without any issues.

Was that perhaps port 22406 you had to open?

03-28-10, 03:59 AM	#1
pcjd002 Watch Join Date: Mar 2010 Posts: 18 Downloads: 36 Uploads: 0	I can't launch the game! retail DVD Version I have an Internet connection and I am connected. During installation, it didn't request the install keycode. When I try to launch the game, I get this error message: "An Internet connection is required to play this game. Failed to connect to the Ubisoft master servers. Please verify that your Internet connection is functional and try again." I disabled the firewall and launch the game, it failed again! what's wrong? Last edited by pcjd002; 03-28-10 at 04:55 AM.

03-28-10, 04:35 AM	#2
elanaiba Ace of the Deep Join Date: Mar 2005 Location: Bucharest, Romania Posts: 1,058 Downloads: 3 Uploads: 3	Do you use ZoneAlarm by any chance? __________________ With strength I burn...

03-28-10, 05:13 AM	#4
elanaiba Ace of the Deep Join Date: Mar 2005 Location: Bucharest, Romania Posts: 1,058 Downloads: 3 Uploads: 3	Can you look into Program Files (or Program Files(x86)) \Ubisoft\Ubisoft Game Launcher There's a number of txt log files over there that could provide information on errors encountered. __________________ With strength I burn...

03-28-10, 05:54 AM	#6
elanaiba Ace of the Deep Join Date: Mar 2005 Location: Bucharest, Romania Posts: 1,058 Downloads: 3 Uploads: 3	No, thats just where the ubisoft game launcher sits. __________________ With strength I burn...

03-28-10, 06:30 AM	#8
The Enigma Seer of visions Join Date: Mar 2005 Location: Under the surface Posts: 2,315 Downloads: 31 Uploads: 0	Are you using a firewall? __________________

03-28-10, 06:25 AM	#7
pcjd002 Watch Join Date: Mar 2010 Posts: 18 Downloads: 36 Uploads: 0	launcher_log.txt --------------------- Network information ---------------------- Network summary: ! Found a LINK-LOCAL network card. You may have connection and/or DHCP errors. !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! ! Network problems where detected - you may experience problems connecting to the Ubisoft servers. ! ! There is no general solution to the problem(s) listed above. ! ! Please contact your internet service provider for help. ! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! 2010-03-28 16:24:01 [3884] [DEBUG ] main.cpp (953) : creating instance mutex 2010-03-28 16:24:01 [3884] [DEBUG ] main.cpp (960) : waiting for existing instance mutex 2010-03-28 16:24:01 [3884] [DEBUG ] LoginHelper.cpp (118) : Failed to decrypt the user password 2010-03-28 16:24:02 [2600] [DEBUG ] PatchDownloader2.cpp (312) : failed to open oldfiles.txt 2010-03-28 16:24:02 [2480] [DEBUG ] HttpProxyConfig.cpp (289) : Testing direct connection to static3.cdn.ubi.com 2010-03-28 16:24:02 [2480] [DEBUG ] HttpProxyConfig.cpp (304) : Successfully resolved static3.cdn.ubi.com 2010-03-28 16:24:02 [2480] [DEBUG ] HttpProxyConfig.cpp (316) : Successfully created direct connection to static3.cdn.ubi.com 2010-03-28 16:24:16 [3884] [DEBUG ] main.cpp (1155) : stopping launcher

03-28-10, 06:53 AM	#10
The Enigma Seer of visions Join Date: Mar 2005 Location: Under the surface Posts: 2,315 Downloads: 31 Uploads: 0	Ok, a little comm. check. Can you successfully ping these IP addresses: 1) 87.248.202.133 2) 87.248.202.139 __________________

03-28-10, 07:08 AM	#11
Catfish Dipped Squirrel Operative Join Date: Sep 2001 Location: ..where the ocean meets the sky Posts: 17,766 Downloads: 38 Uploads: 0	Hello, or as UBI's eMail to me proposed: "Did you plug in your internet connection ?" I guess i will listen to SH3's BDU command: "Be more agressive! " towards UBI. Greetings, Catfish

03-28-10, 07:21 AM	#12
badaboom Weps Join Date: Apr 2005 Posts: 359 Downloads: 46 Uploads: 0	I had a simular problem,I was able to connect to internet no problem but couldn't connect to UBI server,turns out my Motorola SB900 Cable Modem/Wireless Router combo had a blocked port that I couldn't get past.I've changed it out and I'm able to connect without any issues. __________________

03-28-10, 07:30 AM	#14
The Enigma Seer of visions Join Date: Mar 2005 Location: Under the surface Posts: 2,315 Downloads: 31 Uploads: 0	OK, thanks for that. What OS are you using? Check again if the firewall isn't blocking some ports. (I've seen cases after a third party firewall was disabled, the windows firewall took over). For XP you can check it by looking at the LAN network properties settings (in the advanced tab). For vista/windows 7, I don't know exactly where they have stored that setting. __________________