Ubisoft Masterserver down? (merged) - Page 3

Radioshow · 03-08-10, 10:38 AM

Unfortunately, Ubisoft is famous for bad servers. I have quite a few UBI titles and none were ever stable online or had servers with people actually on them. And IF support ever gets back to you they will tell you its YOUR fault its not working and tell you the usual pre-written statement of firewall,virus, defrag.

Ubisoft has NEVER been known for tech support. They have none. Look at the responses on the UBI forums. Its not your connection, its UBI not being prepared or not caring. They even tell you to disable all firewall/virus apps. Not good. Worst thing they could tell you certainly if you could already connect but all of a sudden cannot. Wait till they get another game or 2 out with this drm.

I have kids and am busy so I have to "schedule" PC time or play at night. I couldn't play this when I wanted to so I took it back to the store and did not leave till I got a refund. It's unacceptable. Bad enough it's unplayable in its current state let alone losing your last 4-5 hr patrol, twice.
Also I did not purchase it and would not. It was a gift. I still took it back.

I will re-evaluate this "game" at a later time.

Arrakis · 03-08-10, 10:41 AM

I've got the same problem....was playing this morning, it's now 4h30 pm here in France, and I can't connect to Ubi servers.

Obvisiously my internet connection is up as I can post here, but there is an issue somewhere...

Do you guys have any clue on the reason??

Hope this gonna be fixed soon....It was sure that this kind of issue was to appear with the DRM system....

dr_danger · 03-08-10, 10:43 AM

It seems that SH5 has also been pulled out from Steam as well. They do not list it for sale any more.

RSColonel_131st · 03-08-10, 10:44 AM

I do feel an ounce of pity for the guys who can't play (but: We told you so!), yet I'm having a most awesome time seeing this DRM-system break into pieces.

This is a literal, word for word, 100% dream come true textbook case on why online-based after-sales DRM is bad. Cracked within days, massive failure for paying customers within a week, and prolonged at that. Not one or two hours, like for Rise of Flight, but weekends!

Maybe this is the catastrophe that finally had to happen before things will change and customers will finally stop giving up their rights to those companies.

Edit: I can still see SH5 in my local steam store. If they start to have to pull product "off the shelf" I'll be smoking a cigar.

BlackSpot · 03-08-10, 10:46 AM

Quote:

Originally Posted by RSColonel_131st

I do feel an ounce of pity for the guys who can't play (but: We told you so!),

Blah...blah...blah. (yawn)

Seeadler · 03-08-10, 10:46 AM

Ubisoft DRM technician is working hard to find out who is connected and who is not, look here

gimpy117 · 03-08-10, 10:46 AM

Quote:

Originally Posted by Heretic

Ubi is saying they had DOS attacks yesterday.
http://www.rockpapershotgun.com/2010...ue-to-attacks/

then who's the one who's attacking the server?

Mooncatt · 03-08-10, 10:49 AM

seeadler

Mud · 03-08-10, 10:50 AM

Ubi "We think most people are going to be fine with it. Most people are always connected to an Internet connection."

Yes we are Ubi but what about you

Mud

Discosanta · 03-08-10, 10:55 AM

If UBI don´t do the only decent thing and fix this mess with a patch and make the game playable offline they will be on my boycott list forever. We honest paying customers are being kicked in the nuts

This is a PR disaster for Ubisoft and it must hurt their sales badly in the end.

Radioshow · 03-08-10, 10:55 AM

The connection problems are most likely due to insufficient bandwidth and servers on UBI's end.
There have been reports of a DOS attack but that could also be UBI PR putting the blame somewhere else, would not put it past them.

But with soooo many people not being able to connect after they have already connected and played at least once suggests the problem is on UBI's end. Not enough room at UBI for all of us to play at the same time. So you have to wait for someone else to disconnect so you can take their place.

IT IS a problem with UBI not us. My Canadian Bell DSL has NEVER been down since I have had it(3yrs) and yet I could not connect to UBI ALL weekend. Tech support spouted the usual rhetoric saying its not them of course, so I told them where they could stick it.

The problem is not US it is UBIsoft!! And if their track record is any indication, it may be a while, if this ever gets sorted out.

AVGWarhawk · 03-08-10, 10:56 AM

Quote:

Originally Posted by Mud

Ubi "We think most people are going to be fine with it. Most people are always connected to an Internet connection."

Yes we are Ubi but what about you

Mud

Good one! Granted there is an attack on the server but how is that my problem? The servers should be protected like Fort Knox. If UBI or any company wants to keep and win customers it is a good idea to have the product work.

I'm guessing I'm not the only one that would say if my car did not run today because the gas tank was under attack from an outside source that I would go purchase another car from the same company. I would look elsewhere.

I can swallow DRM and connection all the time but I can not swallow servers going up and down like a whore house on dollar day.

mookiemookie · 03-08-10, 10:56 AM

Quote:

Originally Posted by BlackSpot

Blah...blah...blah. (yawn)

No kidding. Another idiot for the ignore list.

Feuer Frei! · 03-08-10, 10:57 AM

Interesting:

The firm's forum was littered with complaints from gamers who couldn't play legally purchased versions of Assassin's Creed 2 and Silent Hunter V over the weekend - as Ubi's DRM servers went down.

However, it appears those who had obtained a cracked, pirated version of at least one of the games were able to continue playing - causing huge frustration amongst legitimate customers.

Ubisoft community manager 'Ubi Vigil' eventually posted a reply:

'I don't have any clear information on what the issue is since I'm not in the office, but clearly the extended downtime and lengthy login issues are unacceptable, particularly as I've been told these servers are constantly monitored.

'I'll do what I can to get more information on what the issue is here first thing tomorrow and push for a resolution and assurance this won't happen in the future. I realise that's not ideal but there's only so much I can do on a weekend as I'm not directly involved with the server side of this system.'

RSColonel_131st · 03-08-10, 11:02 AM

Quote:

Originally Posted by gimpy117

then who's the one who's attacking the server?

A few Pirate Groups had announced their plans for a DDOS attack last week.

Problem for UBI is, DDOS is really hard to filter/defend against, very costly.

03-08-10, 10:49 AM	#38
Mooncatt Grey Wolf Join Date: Jun 2006 Location: Keighley UK Posts: 938 Downloads: 78 Uploads: 0	seeadler __________________

03-08-10, 10:50 AM	#39
Mud Captain Join Date: Mar 2005 Posts: 541 Downloads: 50 Uploads: 0	Ubi "We think most people are going to be fine with it. Most people are always connected to an Internet connection." Yes we are Ubi but what about you Mud __________________

03-08-10, 10:57 AM	#44
Feuer Frei! Navy Seal Join Date: Sep 2009 Location: Valhalla Posts: 5,295 Downloads: 141 Uploads: 17	Interesting: The firm's forum was littered with complaints from gamers who couldn't play legally purchased versions of Assassin's Creed 2 and Silent Hunter V over the weekend - as Ubi's DRM servers went down. However, it appears those who had obtained a cracked, pirated version of at least one of the games were able to continue playing - causing huge frustration amongst legitimate customers. Ubisoft community manager 'Ubi Vigil' eventually posted a reply: 'I don't have any clear information on what the issue is since I'm not in the office, but clearly the extended downtime and lengthy login issues are unacceptable, particularly as I've been told these servers are constantly monitored. 'I'll do what I can to get more information on what the issue is here first thing tomorrow and push for a resolution and assurance this won't happen in the future. I realise that's not ideal but there's only so much I can do on a weekend as I'm not directly involved with the server side of this system.' __________________ "History is the lies that the victors agree on"- Napoleon LINK TO MY SH 3 MODS

03-08-10, 10:38 AM	#31
Radioshow Bosun Join Date: Apr 2007 Posts: 64 Downloads: 27 Uploads: 0	Unfortunately, Ubisoft is famous for bad servers. I have quite a few UBI titles and none were ever stable online or had servers with people actually on them. And IF support ever gets back to you they will tell you its YOUR fault its not working and tell you the usual pre-written statement of firewall,virus, defrag. Ubisoft has NEVER been known for tech support. They have none. Look at the responses on the UBI forums. Its not your connection, its UBI not being prepared or not caring. They even tell you to disable all firewall/virus apps. Not good. Worst thing they could tell you certainly if you could already connect but all of a sudden cannot. Wait till they get another game or 2 out with this drm. I have kids and am busy so I have to "schedule" PC time or play at night. I couldn't play this when I wanted to so I took it back to the store and did not leave till I got a refund. It's unacceptable. Bad enough it's unplayable in its current state let alone losing your last 4-5 hr patrol, twice. Also I did not purchase it and would not. It was a gift. I still took it back. I will re-evaluate this "game" at a later time.

03-08-10, 10:41 AM	#32
Arrakis Watch Join Date: Jun 2009 Posts: 26 Downloads: 4 Uploads: 0	I've got the same problem....was playing this morning, it's now 4h30 pm here in France, and I can't connect to Ubi servers. Obvisiously my internet connection is up as I can post here, but there is an issue somewhere... Do you guys have any clue on the reason?? Hope this gonna be fixed soon....It was sure that this kind of issue was to appear with the DRM system....

03-08-10, 10:43 AM	#33
dr_danger Watch Join Date: Aug 2007 Posts: 17 Downloads: 32 Uploads: 0	It seems that SH5 has also been pulled out from Steam as well. They do not list it for sale any more.

03-08-10, 10:44 AM	#34
RSColonel_131st Medic Join Date: Jan 2002 Posts: 164 Downloads: 0 Uploads: 0	I do feel an ounce of pity for the guys who can't play (but: We told you so!), yet I'm having a most awesome time seeing this DRM-system break into pieces. This is a literal, word for word, 100% dream come true textbook case on why online-based after-sales DRM is bad. Cracked within days, massive failure for paying customers within a week, and prolonged at that. Not one or two hours, like for Rise of Flight, but weekends! Maybe this is the catastrophe that finally had to happen before things will change and customers will finally stop giving up their rights to those companies. Edit: I can still see SH5 in my local steam store. If they start to have to pull product "off the shelf" I'll be smoking a cigar.

03-08-10, 10:46 AM	#36
Seeadler Pacific Aces Dev Team Join Date: Mar 2001 Location: Northern Germany Posts: 1,096 Downloads: 169 Uploads: 0	Ubisoft DRM technician is working hard to find out who is connected and who is not, look here

03-08-10, 10:55 AM	#40
Discosanta Swabbie Join Date: Apr 2009 Location: Norway Posts: 7 Downloads: 224 Uploads: 0	If UBI don´t do the only decent thing and fix this mess with a patch and make the game playable offline they will be on my boycott list forever. We honest paying customers are being kicked in the nuts This is a PR disaster for Ubisoft and it must hurt their sales badly in the end.