I can't launch the game!

pcjd002 · 03-28-10, 03:59 AM

retail DVD Version

I have an Internet connection and I am connected.

During installation, it didn't request the install keycode.

When I try to launch the game, I get this error message:

"An Internet connection is required to play this game. Failed to connect to the Ubisoft master servers. Please verify that your Internet connection is functional and try again."

I disabled the firewall and launch the game, it failed again!

what's wrong?

elanaiba · 03-28-10, 04:35 AM

Do you use ZoneAlarm by any chance?

pcjd002 · 03-28-10, 04:53 AM

Quote:

Originally Posted by elanaiba

Do you use ZoneAlarm by any chance?

NO.

elanaiba · 03-28-10, 05:13 AM

Can you look into Program Files (or Program Files(x86)) \Ubisoft\Ubisoft Game Launcher

There's a number of txt log files over there that could provide information on errors encountered.

kraznyi_oktjabr · 03-28-10, 05:46 AM

Quote:

Originally Posted by elanaiba

Can you look into Program Files (or Program Files(x86)) \Ubisoft\Ubisoft Game Launcher

There's a number of txt log files over there that could provide information on errors encountered.

Please correct me but do you mean that as default SH5 installs to Program Files / Program Files (x86) folder? I thought that was not recommended.

elanaiba · 03-28-10, 05:54 AM

No, thats just where the ubisoft game launcher sits.

03-28-10, 03:59 AM	#1
pcjd002 Watch Join Date: Mar 2010 Posts: 18 Downloads: 36 Uploads: 0	I can't launch the game! retail DVD Version I have an Internet connection and I am connected. During installation, it didn't request the install keycode. When I try to launch the game, I get this error message: "An Internet connection is required to play this game. Failed to connect to the Ubisoft master servers. Please verify that your Internet connection is functional and try again." I disabled the firewall and launch the game, it failed again! what's wrong? Last edited by pcjd002; 03-28-10 at 04:55 AM.

03-28-10, 04:35 AM	#2
elanaiba Ace of the Deep Join Date: Mar 2005 Location: Bucharest, Romania Posts: 1,058 Downloads: 3 Uploads: 3	Do you use ZoneAlarm by any chance? __________________ With strength I burn...

03-28-10, 05:13 AM	#4
elanaiba Ace of the Deep Join Date: Mar 2005 Location: Bucharest, Romania Posts: 1,058 Downloads: 3 Uploads: 3	Can you look into Program Files (or Program Files(x86)) \Ubisoft\Ubisoft Game Launcher There's a number of txt log files over there that could provide information on errors encountered. __________________ With strength I burn...

03-28-10, 05:54 AM	#6
elanaiba Ace of the Deep Join Date: Mar 2005 Location: Bucharest, Romania Posts: 1,058 Downloads: 3 Uploads: 3	No, thats just where the ubisoft game launcher sits. __________________ With strength I burn...