Strange PC problem

Syxx_Killer · 02-21-09, 06:07 PM

My brother called a little bit ago and his computer is giving him strange problems. It is a 4 or so year old Gateway. At first he said that it is shutting itself off randomly and when he goes to restart sometimes it doesn't do anything. It doesn't even make it to the beginning Gateway logo screen (or whatever the first screen is). It has to be turned off and on multiple times before it does anything. When it doesn't do anything the computer sounds like it's on and running. This lead me to think it may be the power supply. Now I learn that when it "shuts down" it doesn't actually shut down. It seems more like it is sleeping. He cannot wake it. He has to manually turn it off. Then it may do what I said above about it not getting to the initial boot screen. I wonder if it could be the motherboard? If it was the hard drive or something else, wouldn't it at least get to the initial boot screen and the BIOS settings?

Reece · 02-21-09, 06:51 PM

I certainly would have looked at the PSU first, did you try with another?

Maybe one of the cards has a fault, try removing all the cards, even the video card, should power up, might just keep beeping but atleast it will narrow things down, if it still shuts down then I would check all connections, failing that it's possibly the motherboard. I'm not familiar with that computer including the bios arrangement, can he enter the bios, and if so does it shut down in there? if not it could simply be the battery.

02-21-09, 07:33 PM

Quote:

This lead me to think it may be the power supply.

I think so also (according to your desription). Try to remove all devices that not nesasery needed to boot up system, such as dvd drive,floppy disc and see the computer reaction.

CaptainHaplo · 02-21-09, 08:40 PM

I agree on the PS. Easy test - next time it shuts down - have him pull the power cable off the psu - even if its till running. If he can count to 30 - plug it back in and turn the pc back on and it runs first time every time - its definitely the PS. Its a test I suggest trying 2-3 times just to confirm.

The reasoning here is that it sounds like the ps is no longer providing full power as it should - the mb goes into a low power state - then gets stuck in it. Pulling the incoming power lets the ps drain down entirely - so when he plugs in and repowers - it runs for a while again before failing.

There is the possibility of it being the mb - but right now the ps is definitely the most likely culprit.

She-Wolf · 02-22-09, 10:20 AM

yes I agree with t'others - try another psu first.

Syxx_Killer · 02-22-09, 10:42 AM

Thanks guys.

I will mention to test the PSU.

02-21-09, 06:07 PM	#1
Syxx_Killer Admiral Join Date: Aug 2003 Location: Michigan, USA Posts: 2,387 Downloads: 21 Uploads: 0	Strange PC problem My brother called a little bit ago and his computer is giving him strange problems. It is a 4 or so year old Gateway. At first he said that it is shutting itself off randomly and when he goes to restart sometimes it doesn't do anything. It doesn't even make it to the beginning Gateway logo screen (or whatever the first screen is). It has to be turned off and on multiple times before it does anything. When it doesn't do anything the computer sounds like it's on and running. This lead me to think it may be the power supply. Now I learn that when it "shuts down" it doesn't actually shut down. It seems more like it is sleeping. He cannot wake it. He has to manually turn it off. Then it may do what I said above about it not getting to the initial boot screen. I wonder if it could be the motherboard? If it was the hard drive or something else, wouldn't it at least get to the initial boot screen and the BIOS settings?

02-21-09, 06:51 PM	#2
Reece CINC Pacific Fleet Join Date: Sep 2003 Location: Down Under Posts: 34,792 Downloads: 171 Uploads: 0	I certainly would have looked at the PSU first, did you try with another? Maybe one of the cards has a fault, try removing all the cards, even the video card, should power up, might just keep beeping but atleast it will narrow things down, if it still shuts down then I would check all connections, failing that it's possibly the motherboard. I'm not familiar with that computer including the bios arrangement, can he enter the bios, and if so does it shut down in there? if not it could simply be the battery. __________________ *Sub captains go down with their ship!*

02-21-09, 08:40 PM	#4
CaptainHaplo Silent Hunter Join Date: Apr 2007 Posts: 4,404 Downloads: 29 Uploads: 0	I agree on the PS. Easy test - next time it shuts down - have him pull the power cable off the psu - even if its till running. If he can count to 30 - plug it back in and turn the pc back on and it runs first time every time - its definitely the PS. Its a test I suggest trying 2-3 times just to confirm. The reasoning here is that it sounds like the ps is no longer providing full power as it should - the mb goes into a low power state - then gets stuck in it. Pulling the incoming power lets the ps drain down entirely - so when he plugs in and repowers - it runs for a while again before failing. There is the possibility of it being the mb - but right now the ps is definitely the most likely culprit. __________________ Good Hunting! Captain Haplo

02-22-09, 10:20 AM	#5
She-Wolf Watchdog Join Date: Jan 2007 Location: Hampshire UK Posts: 971 Downloads: 152 Uploads: 0	yes I agree with t'others - try another psu first. __________________

02-22-09, 10:42 AM	#6
Syxx_Killer Admiral Join Date: Aug 2003 Location: Michigan, USA Posts: 2,387 Downloads: 21 Uploads: 0	Thanks guys. I will mention to test the PSU.