Help - Product Activation

TonyPiech · 04-26-08, 09:59 PM

I can't seem to find a valid serial number or Unlock code to complete the Ubi Product Activation screen. I've got a CD-Key on the back-cover of the SH4 manual; but that doesn't work, I tried the key number that I received from Direct2Drive after purchasing the addon, that doesn't work. There's a Unlock Request Code appearing in the manual activation section of the Ubi Product Activation screen but I can't seem to find unlock code that works. Where are these codes? I can't seem to find them in the CD-Package or on the CD itself.

THE_MASK · 04-27-08, 02:02 AM

you only need a key for multiplayer

wetwarev7 · 04-27-08, 11:02 AM

Quote:

Originally Posted by TonyPiech

I can't seem to find a valid serial number or Unlock code to complete the Ubi Product Activation screen. I've got a CD-Key on the back-cover of the SH4 manual; but that doesn't work, I tried the key number that I received from Direct2Drive after purchasing the addon, that doesn't work. There's a Unlock Request Code appearing in the manual activation section of the Ubi Product Activation screen but I can't seem to find unlock code that works. Where are these codes? I can't seem to find them in the CD-Package or on the CD itself.

I would try contacting Ubi if you are having trouble with thier product activation stuff.

aanker · 04-27-08, 11:40 AM

Quote:

Originally Posted by TonyPiech

I tried the key number that I received from Direct2Drive after purchasing the addon, that doesn't work. There's a Unlock Request Code appearing in the manual activation section of the Ubi Product Activation screen but I can't seem to find unlock code that works. Where are these codes? I can't seem to find them in the CD-Package or on the CD itself.

When the add-on installed there were two places to put an activation key in and I just was plain lucky to pick the right one.

In the email they call it "activation key" and when the pop-up shows after the install THAT "activation key" name is not used... doh!

I understand what happened to you.

Like the man said above contact D2D - UBI customer support:
http://support.direct2drive.com/ They've helped me in the past.

Art

ancient46 · 05-07-08, 02:21 AM

My problem with activation is a lack of IE functionality on my system and the activation software is not built to access the server with other web browsers. So my attempt at automatic activation failed. I tried Ubisoft Support and Ubistore support and it took over a week to finally get a manual unlock code.

However, I did not need it then because I got a code in less than a day by contacting support@securom.com. I sent them the vendor supplied code and the unlock request code one morning and they supplied the code that very afternoon. Since they only support the activation software it probably is the best way to go. Ubisoft support has lots of other issues to deal with and it can take some time to get someone to actually understand the issues.

steinbeck · 05-10-08, 11:00 AM

Quote:

Originally Posted by TonyPiech

I can't seem to find a valid serial number or Unlock code to complete the Ubi Product Activation screen. I've got a CD-Key on the back-cover of the SH4 manual; but that doesn't work, I tried the key number that I received from Direct2Drive after purchasing the addon, that doesn't work. There's a Unlock Request Code appearing in the manual activation section of the Ubi Product Activation screen but I can't seem to find unlock code that works. Where are these codes? I can't seem to find them in the CD-Package or on the CD itself.

I never had to activate anything! Although there is a serial key I believe it is only for enable those who wish to play online. Hope this helps you ..

steinbeck

Fish40 · 05-12-08, 01:32 PM

Guys, I feel like a complete Ass right about now, and really could use some help!

I finally installed 1.5 today, after waiting for a long list of mods to be completed. Anyway, as you could guess, when I started up the game, the request for an unlock code and serial number appeared. I don't have one

After reading this thread, I went to Direct2Drive where I made the addon purchase, and created an account to contact support. After creating my account, I proceeded to fill in the questionaire that is required. Now here's where it gets good! One of the questions asks for the email recipt number. I think I deleated that from my email folder by accident when I cleaned it out

Since that is one of the "required fields", I won't be able to send off the email without it. I didn't notice a phone number to contact either. What do I do now! Please HELP!!!

Monica Lewinsky · 05-12-08, 04:27 PM

Quote:

Originally Posted by Fish40

I think I deleated that from my email folder by accident when I cleaned it out

Since that is one of the "required fields", I won't be able to send off the email without it.

Sounds like you are going to pay $19.90 for that $9.95 download since you cleaned it out. I had trouble with try #1 because of the activation code stuff. Went back into my un-deleted email

and found a bad typo I made copying it with pen and paper. Got it up and going after I PRINTED the email confirmation with new serial number.

Fish40 · 05-12-08, 06:33 PM

Quote:

Originally Posted by Monica Lewinsky

Quote:

Originally Posted by Fish40

I think I deleated that from my email folder by accident when I cleaned it out

Since that is one of the "required fields", I won't be able to send off the email without it.

Sounds like you are going to pay $19.90 for that $9.95 download since you cleaned it out. I had trouble with try #1 because of the activation code stuff. Went back into my un-deleted email

and found a bad typo I made copying it with pen and paper. Got it up and going after I PRINTED the email confirmation with new serial number.

Not exactly the answer I wanted to hear

, but you may be right. Unless someone knows of another way around this. Anybody? Anybody at all

Monica Lewinsky · 05-12-08, 08:31 PM

Quote:

Originally Posted by Fish40

Guys, I feel like a complete Ass right about now

If you have some form of a Power Point viewer, here you might have some form of an answer.

You should feel right at home after looking at it for doing what you did.

http://learnabit.homeserver.com/lab/save_the_whale.pps

Did you like the tune she played for just YOU?

Might cost another $10 bucks!

My bet is on you are screwed and will have to pay, again. :hmm:

04-26-08, 09:59 PM	#1
TonyPiech Watch Join Date: Apr 2005 Location: The Villages, FL Posts: 17 Downloads: 0 Uploads: 0	Help - Product Activation I can't seem to find a valid serial number or Unlock code to complete the Ubi Product Activation screen. I've got a CD-Key on the back-cover of the SH4 manual; but that doesn't work, I tried the key number that I received from Direct2Drive after purchasing the addon, that doesn't work. There's a Unlock Request Code appearing in the manual activation section of the Ubi Product Activation screen but I can't seem to find unlock code that works. Where are these codes? I can't seem to find them in the CD-Package or on the CD itself.

04-27-08, 02:02 AM	#2
THE_MASK Ace of the deep . Join Date: Jan 2006 Posts: 9,226 Downloads: 901 Uploads: 73	you only need a key for multiplayer

05-07-08, 02:21 AM	#5
ancient46 Officer Join Date: Apr 2008 Location: Pennsylvania Posts: 239 Downloads: 108 Uploads: 1	My problem with activation is a lack of IE functionality on my system and the activation software is not built to access the server with other web browsers. So my attempt at automatic activation failed. I tried Ubisoft Support and Ubistore support and it took over a week to finally get a manual unlock code. However, I did not need it then because I got a code in less than a day by contacting support@securom.com. I sent them the vendor supplied code and the unlock request code one morning and they supplied the code that very afternoon. Since they only support the activation software it probably is the best way to go. Ubisoft support has lots of other issues to deal with and it can take some time to get someone to actually understand the issues.

05-12-08, 01:32 PM	#7
Fish40 The Old Man Join Date: Aug 2006 Location: Yonkers, NY U.S.A. Posts: 1,507 Downloads: 154 Uploads: 0	Guys, I feel like a complete Ass right about now, and really could use some help! I finally installed 1.5 today, after waiting for a long list of mods to be completed. Anyway, as you could guess, when I started up the game, the request for an unlock code and serial number appeared. I don't have one After reading this thread, I went to Direct2Drive where I made the addon purchase, and created an account to contact support. After creating my account, I proceeded to fill in the questionaire that is required. Now here's where it gets good! One of the questions asks for the email recipt number. I think I deleated that from my email folder by accident when I cleaned it out Since that is one of the "required fields", I won't be able to send off the email without it. I didn't notice a phone number to contact either. What do I do now! Please HELP!!!