Game won't start

[serezha]

Has anyone encountered the following issue:
After starting the game, a black screen appears with the mouse cursor on it and lasts indefinitely. Game won't start
I don't want to delete the game and issue a refund

My configs:
computer information:
CPU:
Processor manufacturer: Genuine Intel
Processor manufacturer: Intel(R) Core(TM) i5-3550 CPU @ 3.30GHz
OS version:
Windows 7 (64bit)
NTFS Supported
Crypto Provider Codes: Supported 311 0x0 0x0 0x0

videocard:
Model: NVIDIA GeForce GTX 1050 Ti
DirectX driver: nvd3dum.dll
Driver version: 21.21.13.7849
DirectX driver version: 21.21.13.7849
Release date: 1 20 2017
OpenGL version: 3.2
Color depth: 32 bits/pixel
Refresh Rate: 60Hz
DirectX Card: NVIDIA GeForce GTX 1050 Ti
Manufacturer ID: 0x10de
Card ID: 0x1c82
Version: 0xa1
Number of screens: 1
Number of logical video cards: 1
SLI or Crossfire not detected
Main resolution Screen: 1920 x 1080
Desktop resolution: 1920 x 1080
Main size Screen: 26.65" x 15.00" (30.55" diag)
67.7cm x 38.1cm (77.6cm diag)
Main Bus: PCI Express 16x
Main video memory: 4095 MB
Supported anti-aliasing: 2x 4x 8x

soundcard:
Audio Device: Speakers (Realtek High Definition

Memory:
RAM: 16349 MB