SH5 Ubisoft Updater failing to connect

Madcowz · 12-19-19, 11:02 AM

Hi,

returning to SH5 and I've fallen at the first hurdle of running it.

I installed from my disk copy, ran C:\Ubisoft\Silent Hunter 5\Support\GameUpdater\gu.exe which successfully connected and downloaded the 1.2 update but now when I try to run the game by running C:\Ubisoft\Silent Hunter 5\sh5.exe I get an error trying to connect to UbiSoft during the update check phase.

A service is unavailable.
A Ubisoft service is unavialable at the moment. Please try again later.

I cleared out my hosts file.
Disabled Windows Firewall
Run as administrator
Run as Windows 7 mode
Changed all perms on C:\Ubisoft\Silent Hunter 5 to BUILTIN\User FullControl
Created an any/any rule from my PC IP to WAN for any destination and service.

What have I missed?

Thanks,

Hedley

TLDR: I had to download UPLAY.

Madcowz · 12-19-19, 11:34 AM

I've done some further digging and it looks like I need to download UPLAY.

My forum searches for Ubisoft didn't surface this.

Let me do this and report back.

Madcowz · 12-19-19, 11:46 AM

And we're sorted.

Taxman100 · 12-30-19, 03:58 PM

Thank you for the solution

I had the same issue after installing two days ago from a disc. I bought this game in 2016 but never had a graphics card that could run it, until now. So it has been languishing on my shelf until I ponied up the money for a new graphics card.

THEBERBSTER · 12-30-19, 04:11 PM

A Warm Welcome To The Subsim Community > Taxman100
Subsim <> Make A Donation <> See The Benefits <> Support The Community
SH3 – 4 - 5 Tutorials > Downloads > Other Useful Information > See Links in My Signature Below

It is important to run Uplay offline

THEBERBSTER · 12-30-19, 04:14 PM

2 useful tutorials.

Uplay Download Version Fix For SH5 And TWoS > Pictorial

How To Re-Install A SH5 DVD Following Uplay’s Update Instructions For TWoS Players > Pictorial

Peter

12-19-19, 11:02 AM	#1
Madcowz Sailor man Join Date: Sep 2001 Location: Scottish Borders Posts: 43 Downloads: 2 Uploads: 0	SOLVED: SH5 Ubisoft Updater failing to connect Hi, returning to SH5 and I've fallen at the first hurdle of running it. I installed from my disk copy, ran C:\Ubisoft\Silent Hunter 5\Support\GameUpdater\gu.exe which successfully connected and downloaded the 1.2 update but now when I try to run the game by running C:\Ubisoft\Silent Hunter 5\sh5.exe I get an error trying to connect to UbiSoft during the update check phase. A service is unavailable. A Ubisoft service is unavialable at the moment. Please try again later. I cleared out my hosts file. Disabled Windows Firewall Run as administrator Run as Windows 7 mode Changed all perms on C:\Ubisoft\Silent Hunter 5 to BUILTIN\User FullControl Created an any/any rule from my PC IP to WAN for any destination and service. What have I missed? Thanks, Hedley TLDR: I had to download UPLAY. Last edited by Madcowz; 12-19-19 at 11:48 AM.

12-30-19, 04:11 PM	#5
THEBERBSTER Growing Old Disgracefully Join Date: Dec 2012 Location: Hythe - Southampton Posts: 9,609 Downloads: 1133 Uploads: 0	A Warm Welcome To The Subsim Community > Taxman100 Subsim <> Make A Donation <> See The Benefits <> Support The Community SH3 – 4 - 5 Tutorials > Downloads > Other Useful Information > See Links in My Signature Below It is important to run Uplay offline __________________ LSH3-2015 <> TUTORIALS <> ALL YOU NEED TO KNOW <> ALL IN ONE PLACE SH4 <> TUTORIALS <> HOW TO DO IT <> INFORMATION <> DOWNLOAD LINKS SH5 <> TUTORIALS <> HOW TO DO IT <> INFORMATION <> DOWNLOAD LINKS Always Here To Help A Fellow 'Subber' \| Need An Answer to A Question Just Send Me A PM

12-30-19, 04:14 PM	#6
THEBERBSTER Growing Old Disgracefully Join Date: Dec 2012 Location: Hythe - Southampton Posts: 9,609 Downloads: 1133 Uploads: 0	2 useful tutorials. Uplay Download Version Fix For SH5 And TWoS > Pictorial How To Re-Install A SH5 DVD Following Uplay’s Update Instructions For TWoS Players > Pictorial Peter __________________ LSH3-2015 <> TUTORIALS <> ALL YOU NEED TO KNOW <> ALL IN ONE PLACE SH4 <> TUTORIALS <> HOW TO DO IT <> INFORMATION <> DOWNLOAD LINKS SH5 <> TUTORIALS <> HOW TO DO IT <> INFORMATION <> DOWNLOAD LINKS Always Here To Help A Fellow 'Subber' \| Need An Answer to A Question Just Send Me A PM

12-19-19, 11:34 AM	#2
Madcowz Sailor man Join Date: Sep 2001 Location: Scottish Borders Posts: 43 Downloads: 2 Uploads: 0	I've done some further digging and it looks like I need to download UPLAY. My forum searches for Ubisoft didn't surface this. Let me do this and report back.

12-19-19, 11:46 AM	#3
Madcowz Sailor man Join Date: Sep 2001 Location: Scottish Borders Posts: 43 Downloads: 2 Uploads: 0	And we're sorted.

12-30-19, 03:58 PM	#4
Taxman100 Nub Join Date: Jul 2016 Posts: 4 Downloads: 0 Uploads: 0	Thank you for the solution I had the same issue after installing two days ago from a disc. I bought this game in 2016 but never had a graphics card that could run it, until now. So it has been languishing on my shelf until I ponied up the money for a new graphics card.